Customer Reviews for Primeaux Motors
(U-Haul Neighborhood Dealer)

202 reviews

15309 S Memorial   Bixby, OK 74008

(918) 364-4562

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 364-4562

15309 S Memorial
Bixby, OK 74008

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
1.0

Customer did not leave a comment.

George N. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The quick easy steps were such a nice change.

leah T. 
Rating:
5.0

Customer did not leave a comment.

DIANA E. 
Rating:
4.0

Make the check-in and check-out process more clear. Also, I was charged for furniture mats I didn't get. It would be nice to not get charged for services not rendered.

Derin D. 
Rating:
5.0

Customer did not leave a comment.

Vadim B. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Kent K. 
Rating:
5.0

Customer did not leave a comment.

DARRIL H. 
Rating:
2.0

No clear signage to direct app users to pick up keys. I had to wait several minutes while the receptionist at the front desk (who the signs directed me to) finished up a personal phone call. Only then to tell me I had to pick up keys from the service department.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHARISA S. 
Rating:
5.0

HELPFUL, UNCOMPLICATED EXPERIENCE!

John G. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Nothing! This was the slickest and easiest rental I've done in a long time. Completely mobile and in a small town friendly place. Great experience.

Julian A. 
Rating:
5.0

Excellent place

Jenny N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Hassle free rental thanks

Ronald P. 
Rating:
1.0

Vehicle was very dirty and I was not told of the contract and I was not asked to sign any papers .wish I had gone somewhere else .Vehicle smelled like cigarettes and a used disposable face was in the floor . Very poor service

GLORIA R. 
Rating:
4.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

No improvement necessary.

David R. 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
4.0

Not still charge me extra for gas when I filled it past the original amount (Picture Proof)

DAVONE B. 
Rating:
5.0

With on-line reservations and scheduling picking up the U-Haul was a simple process that took only a few minutes.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Aziz M. 
Rating:
3.0

Make sure all fluids and equipment is in good working condition. The truck i rented would jump when put in reverse.

seth N. 
Rating:
5.0

Receptionist was very helpful for our equipment check in

DAVID J. 
Rating:
2.0

Customer did not leave a comment.

Stefan D. 
Rating:
5.0

Customer did not leave a comment.

DIANE P. 
Rating:
4.0

Very convenient location and fast service. Check in was very easy.

Elbert S. 
Rating:
5.0

They stopped what they were doing and checked me in. I will definitely use them again.

Preston R. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

STACY G. 
Rating:
5.0

Every aspect of rental was easy. No waits No crowds. Good access to trailer. Helpful staff

Ronald P. 
Rating:
1.0

Truck was not there on time, and with close to zero accommodation besides a 12ft trailer. Never called back, when I saw multiple trucks returned.

Adam T. 
Rating:
2.0

The personnel didn't help at all, and just yelled out the door for me to move the truck to a different spot before going back inside to their cave. Never saw them again.

David B. 
Rating:
4.0

I'm frustrated that the drop off option on line wouldn't work. I to called Uhaul's 800 # twice. I was on hold for 38 minutes and later for 15 minutes and gave up waiting. I also tried to call the local facility to leave a message but no answering service or voice mail option. I had to leave so I dropped the unit off and wasn't able to contact Uhaul until the next day to confirm my drop off.

Ann G. 
Rating:
5.0

Customer did not leave a comment.

Jaime S. 
Rating:
1.0

This place was great. They helped me and gave me everything I needed and went above and beyond to help. The reason for 1 star is Uhaul corporate. They booked more than the trucks they had. I was almost screwed with my weekend because of them. This place (Bixby OK U-haul) is the only good thing about Uhaul at the moment.

Josiah W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Melanie P. 
Rating:
3.0

Customer did not leave a comment.

SHERRY B. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Shelley L. 
Rating:
5.0

Customer did not leave a comment.

Gail P. 
Rating:
4.0

The man who connected the trailer was grouchy. He got onto his employee in front of me. It was rude and embarrassing for the employee when she didn't do anything wrong (he got onto her for making him stand outside in the sun for 10min while she finished checking me out). I was inside with her for less than 10min…

Jennifer C. 
Rating:
5.0

This store needs to have store stock, moving supplies, and dollies. Very friendly staff.

Dee B. 
Rating:
2.0

Other than receptionist who verified that the drop-off was scheduled and where to place the trailer, no one else was seen. No assistance provided with trailer disconnection or condition verification at return.

Ben P. 
Rating:
5.0

Great service and conveniently located in Bixby.

David R. 
Rating:
4.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Elaine A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Easy process. Quick explanation and hook up of trailer. Great experience

sheri C. 
Rating:
5.0

Would like to be able to pick up from other locations and drop locally without it being 4 times the cost. :)

COBY E. 
Rating:
3.0

Customer did not leave a comment.

Haley L. 
Rating:
5.0

Customer did not leave a comment.

mikah S. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

DONALD V. 
Rating:
5.0

Good, prompt and quality service. Thanks for meeting out important needs.

Bill C. 
Rating:
3.0

The locations looked like a run-down and abandoned Mitsubishi dealership and not a dedicated uhaul location so that's why the low score on location. All of the uhaul employees were really nice and helpful. I had an overall positive experience.

Sally K. 
Rating:
3.0

Customer did not leave a comment.

SETH R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

BriAnna L. 
Rating:
5.0

Great service

KENNETH B. 
Rating:
5.0

Offer free bottle of water

steve A. 
Rating:
5.0

Customer did not leave a comment.

Jody H. 
Rating:
5.0

Great staff. Decent equipment. Simple pick up / drop off.

Jamie L. 
Rating:
3.0

The drive shaft pounds hard in reverse and the transmission seemed to be slipping some , the seats had a stinch maybe use a different cleaner other than that all was good . Thanks !

Robert C. 
Rating:
5.0

Everything was great.didnt have the 15 truck I needed,so gave me 26 instead at no extra charge.wonderful service.young lady that checked me out was very friendly and helpful.highly recommended.

Brad H. 
Rating:
1.0

Owner was rude and literally yelled at us, saying it took to long to check us out and wasn't worth the time!! They made an error and put the blame on us. They put our drop off at a city 400 miles away from our address, it's been a nightmare! Her boss called us making excuses for her yelling at us. He didn't have all the facts correct and when we had to keep our truck longer he said uhaul was wrong on the charges they quoted us, you'd think he'd know. Can you believe he was her district manager! Our truck had damage that the pickup location didn't note or take pictures. They did tell the drop off location that the damage was there when we rented it. But didn't note it. This is just the tip of the iceberg on the problems we had. Horrible customer service! Go somewhere else where your treated with respect

Ted P. 
Rating:
4.0

Customer did not leave a comment.

Heather E. 
Rating:
1.0

Our pickup location made a huge error and yell at us, and said it was our fault. Very combative woman who said so many inappropriate things to us, Horrible customer service

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

I told our Uhaul rep that I only wanted the trailer for ONE day. She proceeded to charge me $77 instead of the $40 quote I was given. When I looked at our paper work she put down that I was returning it TWO days later AND even though she knew we were returning it the next day she gave us a return location that was closed that day. It was a HUGE inconvenience to go to that location then we had to do it again the next day.

Sara W. 
Rating:
3.0

The trailer had a leaky tire.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

amy W. 
Rating:
4.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
1.0

Trying to understand how a 29$ rental turned into 199$. I put over the amount of gas supposed to be in there when returned. Truck smelled like cigarettes when I got in and it was just returned and given to me without inspection.

alan M. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

All went well. Happy with service.

Michael C. 
Rating:
5.0

Great experience

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Outstanding staff at both pick up & drop off, no wait, everything in order, friendly. 100% positive experience!! Thank you!

James H. 
Rating:
5.0

They were easy to work with and got the paperwork done quickly.

Steven H. 
Rating:
4.0

I am a man over 70 years old. The last I rented a I haul no one helped me hook up and didn't have an automatic jack do I had to lift and do everything by myself I gave have surgery on my shoulder and other health issues. This time a man came and helped me do everything and made sure my brakes was working. this how it should be. Thank you!

Darrell H. 
No reviews have been submitted for this location.

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