Customer Reviews for Pro Storage
(U-Haul Neighborhood Dealer)

148 reviews

631 W Gordon Ave   Layton, UT 84041

(801) 663-7668

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 663-7668

631 W Gordon Ave
Layton, UT 84041

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super easy and great experience here.

david c 
Rating:
5.0

Customer did not leave a comment.

Inger F 
Rating:
5.0

Customer did not leave a comment.

Joanna V 
Rating:
5.0

Customer did not leave a comment.

Kathy D 
Rating:
5.0

Customer did not leave a comment.

Arnold K 
Rating:
5.0

Nothing

irvin a 
Rating:
5.0

Customer did not leave a comment.

Johan S 
Rating:
5.0

Customer did not leave a comment.

Kelly F 
Rating:
2.0

Truck had as n engine light on and tire pressure indicator. Requested a furniture dolly, was not in the truck. Mobile process was long for having to be at the location to do it.

Zach W 
Rating:
3.0

The mileage was not correct in pick up. Low tire. Check engine light on.

Autumn N 
Rating:
1.0

Don’t allow your employees to lie to customers. We were told we were being “given” and extra day because that’s “what he likes to do for his customers”. He didn’t tell us that he was still charging us. And didn’t find out until we returned it in another state. Very dishonest

TANDY A 
Rating:
2.0

Gave me the wrong tow dolly and overcharged me. I need to rent another truck this week but I won’t be using uhaul this time unless they make things right.

Juan G 
Rating:
5.0

Excellent service. Chad was very helpful, friendly, and welcoming. Would definitely use this location again.

Robby R 
Rating:
5.0

I had major issues with dispatch! This locations was awesome and Chad did all he could to fix dispatch’s mistakes but at the end of the day I will never use uhaul again. They sent me on a wild goose chase to 3 different locations saying they had what I needed just to find out 2 of those locations only had half what I needed. The third location (Layton) dispatched gave me a trailer wayyyy too small to haul the vehicle I was taking. They gave me a utility trailer to haul a vehicle?! Make that make sense. All this made my long drive ten times worse.

brennon w 
Rating:
5.0

Customer did not leave a comment.

Terri C 
Rating:
5.0

Best customer service! Will always go to this location hands down.

audrey g 
Rating:
5.0

Get rid of your app. It is extremely confusing and only irritates people who are not tech savvy. I will never rent from U-haul again because of the App

Joeseph E 
Rating:
5.0

Great customer services at this location.

Benjamin F 
Rating:
5.0

Customer did not leave a comment.

Randall F 
Rating:
3.0

Your app vs. the instruction video on how to self check out didn't match up at all. It took me almost an hour past my pick up time, and a long phone call with customer service (which I was disconnected from before I got resolution), to figure out how to use the app to get the truck. Once I got the key code, I found the lock on the lock-box corroded and it took me a while to get it to unlock so I could get my keys. Overall, I was dissatisfied with the process, and will not self-check out in the future.

Sean P 
Rating:
5.0

nothing, the guy at the desk was super helpful and it was a great all around experience!

Christopher D 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

I had issues with the truck starting, believe it was a loose battery cable, but everything else was fantastic.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Josie O 
Rating:
5.0

Customer did not leave a comment.

TEARL S 
Rating:
5.0

It was very easy and quick, so we could be on our way to move

Rosanne R 
Rating:
5.0

I always come back to this location because of Chad. Such a great guy so kind, easy to talk too and always helpful. He does such a great job and I appreciate him. Thank you

Heather M 
Rating:
5.0

It was easy to find and they knew I was coming!

Christine W 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Customer did not leave a comment.

Esmeralda S 
Rating:
5.0

The team was very helpful and friendly and the rental went very easy the truck ran very well

robert h 
Rating:
5.0

Super friendly/ helpful employees.

Neasha M 
Rating:
5.0

Customer did not leave a comment.

Rachel W 
Rating:
5.0

Customer did not leave a comment.

Stanley G 
Rating:
5.0

Chad Butler, office manager, is fantastic! Twice now in the past year he has helped me find the moving truck I needed, and once was on the same day. His attitude is wonderful, communication is great, and customer service might as well be his middle name.

JOHN B 
Rating:
5.0

Thank you for your great service!

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Gordon G 
Rating:
5.0

Customer did not leave a comment.

JEFFRY S 
Rating:
5.0

Customer did not leave a comment.

Spencer S 
Rating:
5.0

Gas tank wasn't filled from the last person. I ended up paying for it and then some. You're welcome to the next. Otherwise everything was OK.

Heather M 
Rating:
4.0

Customer did not leave a comment.

Richard L 
Rating:
4.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

The team here is so helpful, friendly and professional. I have always received excellent service here and will continue to give them my business, even though it’s not the closest Uhaul to my home. Thank you!

RONALD T 
Rating:
5.0

Customer did not leave a comment.

Brandie P 
Rating:
5.0

Very helpful, especially for our last minute emergences. They took care of us well. Thanks

DANNY T 
Rating:
4.0

Customer did not leave a comment.

amy b 
Rating:
5.0

Very thing went as scheduled , smooth sailing. Excellent service.

DANNY T 
Rating:
5.0

Customer did not leave a comment.

Lane D 
Rating:
5.0

Great customer service! This was my first time ever renting a U-Haul and pulling a trailer. They put my mind at ease, helped me hooked the trailer to my car, and sent me on my way. They gave me extra time, because of the winter storm that came in, to have it back to them and they also helped me unhook it from my car. I will definitely go back to them again.

Rhea A 
Rating:
5.0

Very courteous

Robert A 
Rating:
4.0

Customer did not leave a comment.

josh w 
Rating:
5.0

The service was excellent - location was clean and Jenn was very good at explaining the contract and details Thank you

Richard E 
Rating:
5.0

Thanks 🙏🏽

Maria S 
Rating:
5.0

Customer did not leave a comment.

Russell T 
Rating:
5.0

Brakes in van need replaced

Kathryn B 
Rating:
5.0

Customer did not leave a comment.

Angelina M 
Rating:
4.0

Customer did not leave a comment.

Jacque V 
Rating:
5.0

Customer did not leave a comment.

Melody B 
Rating:
5.0

Customer did not leave a comment.

Alvaro V 
Rating:
5.0

Great communication on equipment availability

George F 
Rating:
3.0

Customer did not leave a comment.

Jeffry S 
Rating:
5.0

Customer did not leave a comment.

Jennifer C 
Rating:
5.0

Excellent service and easy process!

Shawn F 
Rating:
5.0

Customer did not leave a comment.

wallace h 
Rating:
5.0

Customer did not leave a comment.

Allison D 
Rating:
5.0

Customer did not leave a comment.

Steve K 
Rating:
5.0

Pro Storage continues to provide outstanding service time after time, the last 3 years has been an awesome experience. Chad and the rest of the team are the very best in the business, hopefully they will be there once again for my next moving experience, always a prompt service, clean equipment and a 5 star quality overall service.

Ben F 
Rating:
5.0

During my very challenging move this uhaul location helped me get through it with extraordinary service making it so much less stressful

Crystal P 
Rating:
5.0

Customer did not leave a comment.

rhett g 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Truck was ready for pickup. Friendly service. Will use again if needed.

Jeff K 
Rating:
5.0

They are really nice 😊😊

Manuel I 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
4.0

Very pleasant lady and very helpful. Thank you!

eva R 
Rating:
5.0

Customer did not leave a comment.

Regina C 
Rating:
5.0

Customer did not leave a comment.

Cole C 
Rating:
5.0

No complaints, great service!

lesli B 
Rating:
1.0

Customer did not leave a comment.

Keith F 
Rating:
3.0

We had paid for and requested a utility dolly and it wasn't with our U-Haul when we picked up for the 24/7 pickup. It really made moving more of a hassle then it needed to be.

Tiffany C 
Rating:
5.0

Customer did not leave a comment.

mysta a 
Rating:
5.0

Customer did not leave a comment.

Sondra S 
Rating:
5.0

Customer did not leave a comment.

Heather D 
Rating:
5.0

Customer did not leave a comment.

Kim W 
Rating:
5.0

The people behind the counter were friendly and helpful. The service was fast, and my trailer was hooked up for me. I was in and out in 10 minutes

Brian P 
Rating:
5.0

Customer did not leave a comment.

LouJean B 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Chrispher R 
Rating:
4.0

Let us know the vans have manual side mirrors.

Carmelita C 
Rating:
5.0

Customer did not leave a comment.

DAKOTA L 
Rating:
5.0

Customer did not leave a comment.

Troy P 
Rating:
3.0

Customer did not leave a comment.

Emilee E 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

The man that helped us, was amazing and very nice. Would rent from here again. 10/10 on customer service

Heather R 
Rating:
5.0

Customer did not leave a comment.

Todd C 
Rating:
5.0

I loved everything! from the service to the equipment. Jen was so nice and helpful. I would recommend everyone to come to this location. I felt so welcome and every question I had was answered. Jen went above and beyond to help me. Moving is a pain! but with this kind of customer service and help made such a big difference and I will forever be thankful.

Jessica L 
Rating:
5.0

Customer did not leave a comment.

Aris C 
Rating:
5.0

Customer did not leave a comment.

Larry R 
Rating:
4.0

Customer did not leave a comment.

steven g 
Rating:
5.0

Very friendly.

Lee E 
Rating:
5.0

Customer did not leave a comment.

Amber J 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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