Customer Reviews for Pro Storage
(U-Haul Neighborhood Dealer)

63 reviews

621 W 9th Ave   Midvale, UT 84047

(801) 260-2901

Location Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    11 am - 3 pm

Services at this Location:

Contact Us

(801) 260-2901

621 W 9th Ave
Midvale, UT 84047

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gina is great. Very helpful!

Steven N. 
Rating:
5.0

Rental was easy. Needed it right now and drove off with it in 20min.. Thanks

Aaron W. 
Rating:
5.0

Gina and Ryan are awesome. I also have a storage unit there. I give these guys 4 thumbs up!

Linda W. 
Rating:
3.0

All good very simple process.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Shakeel A. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo H. 
Rating:
5.0

To clean the equipment before using, it would be great.

Francisco P. 
Rating:
5.0

The only thing I wish happened is that when we ordered a furniture cart that we were notified that they weren't available at the site. So, we were stuck without a cart and it would have been extremely helpful in our move. The site manager was great to work with, and she took care of our every need and answered all our questions. Thanks!

Mark F. 
Rating:
5.0

Both representatives were very nice and went above and beyond !

Tomas V. 
Rating:
5.0

Seamless pick up and drop off. The employee was very helpful when dropping off

John M. 
Rating:
5.0

Everything was good

Marcy S. 
Rating:
3.0

When I turned the truck back in, the employee verified the key with the truck number and said that was it. He didn't verify anything else about the physical truck. I took a picture of the info on the dash (mileage and gas level) since I returned it with the same amount of gas as when I received it. A little bit more actually. However, I was charged 2 fuel fees totally over $51! I immediately called customer service. I was asked to email the picture I took, proving the level was the same. I was then issued a refund. Be very careful when returning the truck. Take a picture of the gas level and make sure the employee physically checks the truck. I wonder how many customers have been charged fuel fees and they didn't even know it.

MANYA W. 
Rating:
5.0

Customer did not leave a comment.

McKenli A. 
Rating:
5.0

Customer did not leave a comment.

Lawrance S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
1.0

You guys screwed me sooooo badly. You rented me a truck with bold tires and wires showing. The truck was dirty. The catalytic converter was detached from the truck so I went deaf driving 1,300 miles not to mention I had to pay double the gas as it was not hocked up. I never got my $50 for my guaranteed pick up as it was changed. I had to wait 2 hours to get my truck cus the place had no internet. They never inspected the truck horrible!!! I have pictures!!!

david H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Ryan at Pro storage was the best!! My U-Haul trip had one problem after another but he made the end of the trip all worth it.

Grayson P. 
Rating:
5.0

Uhaul online check in process is garbage, I'm 2/6 on being able to check in vehicles online.

RICHARD T. 
Rating:
3.0

Customer did not leave a comment.

JABRENNA H. 
Rating:
5.0

Customer did not leave a comment.

Barbara I. 
Rating:
4.0

Charged way over the price they quoted

Jeannie F. 
Rating:
5.0

We were charged two days even tho we returned the truck on the same day and even though we said we didn't agree you guys still charged us and no one has contacted us yet. It says right on the contract that late drop off is $20. Also, I thought when you rented you got it for the whole day.

Brian D. 
Rating:
5.0

I've used other uhaul locations and this is by far the best experience. On time,polite,friendly,Courteous. I will use this location and only this location from now on.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Parker A. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVE D. 
Rating:
5.0

Great customer service rep, loved his energy and friendliness.

JONATHAN S. 
Rating:
5.0

The guy at the counter was super nice and friendly, no complaints.

Richard T. 
Rating:
5.0

The lady that helped us out with our rental at the company was so nice and so helpful!

MArissa H. 
Rating:
5.0

I think Gina was her name but she was literally so amazing to work with she is the reason why I would recommend that place 11/10 worker

AIDEN W. 
Rating:
5.0

Customer did not leave a comment.

LINDA E. 
Rating:
5.0

Gina at Pro Storage went above and beyond to make me feel comfortable about my UHaul rental. She took the time to acquaint me with the truck and to mark with stickers the dings that the previous borrowers had made. She patiently answered my many questions. Thank you so much Gina!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA Ferrari F. 
Rating:
5.0

The entire staff was great to work with. I interacted more with Gina, she has done a great job in making sure all of my moving needs have been taking care.

Leonora W. 
Rating:
2.0

Customer did not leave a comment.

Chandra J. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
2.0

We were not notified that there was a change in our truck size until we arrived. Also there were no dolly's available and we also we not notified until we arrived. Not very happy with our experience because we had to take more trips and spend more milage with a smaller truck.

BRITTANY J. 
Rating:
4.0

Only thing I can think of is giving a heads up somewhere in the booking process that the mobile pickup can take 10-30 minutes! I understand every step is needed, so not suggesting a change there. Just a heads up to create a cushion of time for that process.

Beni G. 
Rating:
4.0

Customer did not leave a comment.

Richard Dean M. 
Rating:
3.0

The equipment was dirty, dirty windshield bugs all over the front Like it hadn't been washed and then when I got my bill there were all kinds of hidden charges a safe move fee, a safe trip fee, an environmental fee so the bill just kept going up and up and up I am very unhappy. Why would I get charged all these fees when I did have a safe trip and a safe move kind of screwy if you ask me and they have your credit card so you get charged for it anyway even though you weren't told about it.

DAVID H. 
Rating:
5.0

I could not get the App to work. I checked in at the office and the young man at the desk took the time to make sure I was all set for the day. He did a great job.

Carrie M. 
Rating:
5.0

It was very nice experience and the lady that helped was was very kind.

BRETT P. 
Rating:
5.0

No changes. All went perfectly.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Rhionna F. 
Rating:
5.0

Customer did not leave a comment.

Trevor T. 
Rating:
5.0

This location is great because the service and maintenance is great. Overall the experience was absolutely EXCELLENT with Gina, she is one in a million. Thanks Gina you're awesome!

Josephina S. 
Rating:
4.0

Customer did not leave a comment.

RAVIkiran K. 
Rating:
5.0

Worked out great!

MARLON H. 
Rating:
5.0

Customer did not leave a comment.

Kelly O. 
Rating:
2.0

What you can do is not rush the customer I said that I needed the truck for 6 hours I go to pick the truck up and was told I have to have it back by 3 that only gave me 3 hours bad customer service and I used to work for Uhaul

James L. 
Rating:
1.0

The employee at uhaul was great. No issues there. I just got a van that was not all the full of gas when I got it, so it took me 20 bucks to fill it for only going 9 miles! RIP off.

LAURA Z. 
Rating:
5.0

Extremely nice and accommodating staff. Will use this location again. Thank you!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Sandy R. 
Rating:
5.0

Super easy to get the truck! I did everything online so it took less than ten minutes.

Aishah S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
No reviews have been submitted for this location.

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