Above and beyond customer service.
Sweetie T
Customer Reviews for Pro Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ryan, Nate and Austin are great people to work with, very professional and take each persons situation into account and give them the right advice and recommendations for their situation. Love them dearly.
ERNEST UNate was amazing!!! So nice and helpful.. nothing could have been done better. Thank you so much!
Kristina SThey guys who work there are awesome!! So kind, friendly, and helpful
Kaelin RThe guy who helped us on 1/27/24 was fantastic. We ordered three dollies, but they weren't in the truck. The employee did his best to locate a third one and checked every truck for us. Upon return, we returned to the same location even though I scheduled to drop off else where. The same gentleman was there and took care of us. He was great!
Clarisa SThe service manager went above and beyond to make sure all of our needs were met and satisfied.
Fehmi QKeep doing what you're doing. Great experience. Ryan was awesome. Went above and beyond to make sure I was taken care of. Definitely will use again in the future.
Richard W100% satisfied 😌
antonio bGreat service
Stanley GThe uhual leaked oil all over my new driveway!
Arien HGreat customer service 10/10 recommended for sure. ask about Austin friendly and good service
Angel HThe guy that helped us was so nice and patient.
Jessika MI would absolutely 100% recommend this specific location to anyone! Ryan helped us A LOT and was very patient with us, like EXTREMELY. I really appreciate how he handled everything and was very very understanding! Ryan deserves a RAISE or he should be training anyone going into Customer Service and show them how it's done. Thank you so much!
Isaneja GDon't change anything! Wish I would have asked the gentleman's name who helped me. I've been a manager in customer service for over 20yrs and that gentleman was perfect. Thank You and I look forward to the next time I use your service.
Candelyn OUpon dropping off the vehicle I was verbally assaulted and threatened by employee this employee made sure I knew that he was prior in the military and now I am scared for the safety of my family I have always had great service at other locations but I will warn others to stay away from this one.
Ray ORyan was very helpful. It was very convenient overall. Curb is way too high though to get into parking lot
Ryan LThe service was great and friendly
Reo CGina and Ryan went out of their way to make sure I got the right size truck. They also made sure I had the right equipment to make the move. They were very professional and extremely kind.
lavene bWould absolutely recommend this location to a friend. Great, personable service. Quick, no hassle, friendly and professional. By far the best experience I have had with a rental. Would drive miles, passing other locations to rent from here.
Jared WPick up and drop off was made easy by the counter lady, I forgot her name. But she made everything very understandable and efficiently.
JOSE GBEST Uhaul location I have ever rented from. I really appreciate the assist! Thank you.
Joshua NGreat truck good people
Joe KRyan and Gina were both so easy to work with. They were kind and helpful.
Alisa FIt was dark and cold but there was a box to drop off the keys, it was nice
camila gNothing they're awesome! Perhaps add vending machines😁
maria NYour service man was excellent, I will be back.
Dean SGina is great. Very helpful!
Steven NRental was easy. Needed it right now and drove off with it in 20min.. Thanks
Aaron WGina and Ryan are awesome. I also have a storage unit there. I give these guys 4 thumbs up!
Linda WAll good very simple process.
Jack KTo clean the equipment before using, it would be great.
Francisco PThe only thing I wish happened is that when we ordered a furniture cart that we were notified that they weren't available at the site. So, we were stuck without a cart and it would have been extremely helpful in our move. The site manager was great to work with, and she took care of our every need and answered all our questions. Thanks!
Mark FBoth representatives were very nice and went above and beyond !
Tomas VSeamless pick up and drop off. The employee was very helpful when dropping off
John MEverything was good
Marcy SWhen I turned the truck back in, the employee verified the key with the truck number and said that was it. He didn't verify anything else about the physical truck. I took a picture of the info on the dash (mileage and gas level) since I returned it with the same amount of gas as when I received it. A little bit more actually. However, I was charged 2 fuel fees totally over $51! I immediately called customer service. I was asked to email the picture I took, proving the level was the same. I was then issued a refund. Be very careful when returning the truck. Take a picture of the gas level and make sure the employee physically checks the truck. I wonder how many customers have been charged fuel fees and they didn't even know it.
MANYA WYou guys screwed me sooooo badly. You rented me a truck with bold tires and wires showing. The truck was dirty. The catalytic converter was detached from the truck so I went deaf driving 1,300 miles not to mention I had to pay double the gas as it was not hocked up. I never got my $50 for my guaranteed pick up as it was changed. I had to wait 2 hours to get my truck cus the place had no internet. They never inspected the truck horrible!!! I have pictures!!!
david hRyan at Pro storage was the best!! My U-Haul trip had one problem after another but he made the end of the trip all worth it.
Grayson PUhaul online check in process is garbage, I’m 2/6 on being able to check in vehicles online.
RICHARD TCharged way over the price they quoted
Jeannie FWe were charged two days even tho we returned the truck on the same day and even though we said we didn't agree you guys still charged us and no one has contacted us yet. It says right on the contract that late drop off is $20. Also, I thought when you rented you got it for the whole day.
Brian DI’ve used other uhaul locations and this is by far the best experience. On time,polite,friendly,Courteous. I will use this location and only this location from now on.
Andrew AGreat customer service rep, loved his energy and friendliness.
JONATHAN SThe guy at the counter was super nice and friendly, no complaints.
Richard TThe lady that helped us out with our rental at the company was so nice and so helpful!
MArissa HI think Gina was her name but she was literally so amazing to work with she is the reason why I would recommend that place 11/10 worker
AIDEN WGina at Pro Storage went above and beyond to make me feel comfortable about my UHaul rental. She took the time to acquaint me with the truck and to mark with stickers the dings that the previous borrowers had made. She patiently answered my many questions. Thank you so much Gina!
Jerry CThe entire staff was great to work with. I interacted more with Gina, she has done a great job in making sure all of my moving needs have been taking care.
Leonora WWe were not notified that there was a change in our truck size until we arrived. Also there were no dolly’s available and we also we not notified until we arrived. Not very happy with our experience because we had to take more trips and spend more milage with a smaller truck.
BRITTANY JOnly thing I can think of is giving a heads up somewhere in the booking process that the mobile pickup can take 10-30 minutes! I understand every step is needed, so not suggesting a change there. Just a heads up to create a cushion of time for that process.
Beni GThe equipment was dirty, dirty windshield bugs all over the front Like it hadn’t been washed and then when I got my bill there were all kinds of hidden charges a safe move fee, a safe trip fee, an environmental fee so the bill just kept going up and up and up I am very unhappy. Why would I get charged all these fees when I did have a safe trip and a safe move kind of screwy if you ask me and they have your credit card so you get charged for it anyway even though you weren’t told about it.
DAVID HI could not get the App to work. I checked in at the office and the young man at the desk took the time to make sure I was all set for the day. He did a great job.
Carrie MIt was very nice experience and the lady that helped was was very kind.
BRETT P