Customer Reviews for Put It Down

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Put It Down

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Priscilla H.
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When a customer have a complaint don't just brush it off.Didnt have equipment over hour wrong size for my car.Was basically let it be known my problem.

Elliott S.
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I have no comments for improvements. I will say customer service/manager was exceptional & professional. I will definitely recommend this UHaul establishment to others!!

Davin P.
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There was only 1 worker available, so that meant it took a while to get serviced. There were two other ladies there but all they did was look up as who was walking in and went back to their phones. If these are employees, then I wish I had a job where I got payed to be on my phone. It was my first time using Uhaul and would've appreciated if a worker was able to assist me with finding my truck, rather than me playing the guessing game with with truck matched the numbers in the keys.

James J.
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Quick turn in

Fred H.
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Customer did not leave a comment.

rodney G.
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I went down the street and broke down and they would not give me any of my money back

Paul W.
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The back of the truck & trailer had trash in them from previous rentals that I had to clean out before loading our stuff. They also had dirt in it like dried mud. The trailer was really bad, like someone put a 4 wheeler or something in it. I had no way to get it all out of both, so a bunch If my stuff got dirty & had to clean my stuff. The cab of the truck was dirty & had pet hair all over in it. The truck handle great, especially liked the breaking system driving through the mountains.

LARRY A.
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Customer did not leave a comment.

Vivian E.
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The customer service was great

Alan S.
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Ensure the phone numbers provided for assistance are working numbers.

Natasha C.
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Customer did not leave a comment.

Bryan T.
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Customer did not leave a comment.

Barbara W.
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Manager waited for me to return the uhaul even those it was nearly 6 pm, close to closing time. I appreciated his cooperation.

Roy F.
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Jay and comoany does a outstanding job!

CHRIS S.
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Don't over charge the customer

agustina A.
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We walked in last minute without a reservation, and they were able to assist us without a problem. The renting process was quick and easy, and so was returning it. I will definetly be renting from this location in the future if it is needed.

terriace H.
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At this location it's always a great experience... quick fast and convenient and great customer service... it's always my first choice to rent from.

Gregory T.
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The equipment was clean, but the front tires were very much out of balance making for a very uncomfortable long ride.

Vincent D.
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Everything was great.

Timothy L.
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Customer did not leave a comment.

Jenna H.
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Go over the different trucks because we came in and were 1st time uhaul renters so we didn't know the process but the customer service was awesome but I think he expected us to know exactly what we wanted so it was a tad awkward at first

Nancy B.
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I'll be contacting the office in the morning for a second charge to my credit card!

Sanita C.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Donna T.
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They were closed when I got there and I just put the keys in the drop box.

Jeffrey W.
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The trailer that I reserved was not available although I called a few days prior to confirm that it would be, and the one that I received (a smaller size) was filled with trash. That tells me that during a nationwide pandemic, this business is not sanitizing equipment as they should be. Jayquan was a horrible service representative as he was not helpful, had a bad attitude, and was unapologetic.

Timothy W.
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Very friendly and cared about my needs as a customer, will definitely work with this location again!

Dominic G.
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Customer did not leave a comment.

Dennis S.
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Nothing needs improvement, convenient location and smooth process. Calm demeanor and helpful.

Donald B.
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??

Manuel R.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

terry R.
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Customer did not leave a comment.

Tiffany F.
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Customer did not leave a comment.

Paul L.
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Customer did not leave a comment.

Tiffany H.
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Customer did not leave a comment.

Danny B.
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Customer did not leave a comment.

Evan H.
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Great service- met me as he planned just an hour or so before his baby was born. Man keeps his word! Highly Reccommended.

Bijahn M.
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Clean the inside of truck. Dirty and smelled like heavy smoke

Bradley D.
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While the service at this location was okay. Don't rent a pickup truck and trailer from here because the truck doesn't have a hitch. The truck wasn't available at our requested pick up time. He had to change to a box truck which cost more for the mileage. If the equipment you reserved isn't going to be there then don't charge the customer more for the mileage because you have to change the rental equipment. When taling with the reservation specialist the night before on if the truck would be hooked up to the trailer, it was not mentioned that the truck had no hitch. Why would you knowingly setup a truck and trailer rental when your truck doesn't have a hitch. This was the most complicated rental I have ever dealt with. I don't blame the location, I blame the reservation specialist.

Bradley T.
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The truck was dirty and smelled like smoke.

Sara M.
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The owner of this location was below average with his communication. We were told the business would be open for drop off at 8:30. He was not there and when we called we were told that he would not be there for 30 minutes. We didn't feel comfortable leaving a trailer with no lock on the hitch without someone being there to receive it. Overall we were not satisfied with the customer service and would not recommend this location to others. I felt like he was trying to get us to turn it in late so we would be charged for another day.

Edith K.
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Easy to access, plenty of space to turn around and load the trailers. Excellent, prompt and courteous service.

Joseph J.
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The gentleman was super nice and friendly.

Markcus G.
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Customer did not leave a comment.

Jason C.
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Customer did not leave a comment.

Karen W.
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Michael C.
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Excellent customer service by Jay! Very professional.

Warren R.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

eric C.
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I think the truck that i rented needs some maintenance performed on it. It may need wheel bearings.it also needs thhe right hand mirror tightened.

Kaylee B.
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Jayquan was a fantastic help during our rental process. We were in and out within minutes with an exceptionally clean truck. Turn in took only a few minutes. Jayquan was professional, courteous, and so patient. Thank you!

Christopher B.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

Erin M.
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Very fast service.

Michael M.
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Customer did not leave a comment.

Matt M.
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Douglas H.
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Dillon J.
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Kayla W.
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Customer did not leave a comment.

shaketia S.
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Customer did not leave a comment.

BRIAN K.
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Customer did not leave a comment.

Regina R.
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Adolphus C.
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Nothing just keep doing what you doing !

ronald M.
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Customer did not leave a comment.

James B.
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Great staff, easy process. Will use again when/ if I need Uhaul services

Kimberly S.
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I got a text message regarding my truck return and the number I called was someones personal phone number. I was confused as to who I was talking to and wasn't even sure if they were a U-Haul representative. There should be a business line for that location

Teretha M.
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Customer did not leave a comment.

Chappell T.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

ovetta R.
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Customer did not leave a comment.

Jacob H.
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Customer did not leave a comment.

Nancy P.
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The service provided was excellent. information and questions were answers in the most polite and friendly manner. I was made to feel welcome and special. Thank you so much for your service.

Charlie J.
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Customer did not leave a comment.

Shawnquetta W.
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Customer did not leave a comment.

Duane S.
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William C.
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Jeffrey S.
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Great customer service. Enjoyed the entire process.

Bryant C.
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My over all experience was great will definitely used the Covington location again

Patrick V.
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Wonderful customer service.

Makisha S.
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Nothing keep up the good work.

JERRY J.
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This experience was Excellent. I've used other companies, but after this exceptional professionalism from this UHaul location, I'm a committed customer.

Jennifer R.
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Firstly, I was made to wait 2 hours at the location for someone to show up to issue the equipment. This was during their operating hours which I made and received several calls to the UHaul help line. The only excuse for not being at the location during pickup time was because of a "lunch break" that apparently lasted from 4:30pm to 6:30pm when they were supposed to be closed at 6pm. Secondly, the trailer was very unsafe and wobbling all over the road both loaded and empty (it was worse while empty). I made more calls to the help line to report the trailer being too unsafe to transport, to which I recieved little to no help. Just a bunch of extra fees that it would cost me if I didn't get it back to the drop off location. Finally, I tried to call in for an after hours drop off, to no avail, and had to wait until the next day operating hours to report the drop off and it was posted as a next day drop off. I was also dismissed at this time for trying, yet again, to report faulty equipment. This location, specifically it's workers, became a dreadful, frustrating experience. I won't be returning for service again.

Deone H.
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The drop off location in Midlothian Virginia at 8600 Midlothian turnpike was ABSOLUTELY HORRIBLE I WILL NEVER DO A DROP OFF OR REFER ANYONE TO THAT LOCATION. THE SERVICE WAS VERY POOR AND OUT OF FOUR EMPLOYEES I AS THE CUSTOMER HAD TO SHOW THEM HOW TO PRINT OUT MY RECEIPT WHICH TOOK A HOUR AND THEY OVER CHARGED ME $47 DOLARS. As of my pick up location very professional I will refer potential customers to this location in Sumter South Carolina Put It Down.

Demoria T.
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The vehicle wasn't on the gas line stayed in the contract but close enough not to complain

Lee G.
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Make the online process faster.

cynthia B.
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The drop off was a complete joke. The UHaul agent, when calling the number given on the contract had no clue of where to leave the equipment. I had to move the equipment to another spot. (Which counted against my 53 mile allowance) The drop off place had a person that was rude. This was the worst experience i have ever had with UHaul.

THOMAS R.
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Customer did not leave a comment.

bartolo M.
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This location was right next to a music studio, and they had the music so loud I practically had to yell to the receptionist. Also. The receptionist appeared so ghetto, pants falling off the ass, trashy street slang, and the loud music didnt even faze him as he started bobbing his head while I was having trouble hearing. But its located right next to Shaw AFB, which is in the middle of a trashy city called Sumter, so I guess I shouldn't have been surprised at the appearance of the location and the employees.

Stephanie N.
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Very nice people

gregory M.
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Customer did not leave a comment.

thomas W.
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We talked to Bo at this location for over an hour and it was a huge blessing that our paths crossed. Can not say enough good things about the staff at this location. A+++++++ service and just the greatest people.

Jeron G.
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Customer did not leave a comment.

Ronald U.
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The problem was not with this location, but the Uhaul internet website. They changed my pickup to another location... an hour later than I reserved on moving day... then added insurance when I had opted out. This dealer had major issues with his printer & did not check the trailer before renting it (it had a hand truck inside).

Henry M.
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Customer did not leave a comment.

Stephanie G.
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Customer did not leave a comment.

Michael C.
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I'm upset that I got the run around from uhaul on where to pick a trailer up the day before because I was looking for a local

Kevin S.
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Customer did not leave a comment.

Paul M.
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Was after hours and was not sure where the office was...not well marked. When I found the office and the Key Drop, found the door open and was going to double check that where I parked was okay...no one around. Turned in via phone app and hoped it was parked okay. Did not get to choose where to drop off at.

Danielle R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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