Customer did not leave a comment.Paul H.
Customer Reviews for Put It Down
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jayquan assisted me, he was incredibly nice, helpful, and knowledgeable. He represents UHaul well!Christopher H.
Pleasant and courteous staffDarlene T.
Teach the employees how to do their job.christopher S.
Great experience with Uhaul!! Love the convenience of booking with this location. Left my keys in the truck, management answered exactly at 9, and had them ready for me when I got there!!!Yolanda G.
First of all we had a reservation set for a certain time and the rep didn't show up until about almost 2 hrs late which caused us to miss the delivery personnels with our new furniture, so we had to reschedule the delivery again which in return cost us more money for delivery fees. I wouldn't recommend this location to anyone because it was so professional.Craig S.
Customer did not leave a comment.David S.
Put it Down is by far the best in Sumter. Customer service rep Jay, is very friendly and extremely Professional. I've been using this store for years. I sincerely recommend this store for all your Uhaul needs. RoyRoy F.
Great Uhaul location. Not much to improve on.Wilbert S.
Customer did not leave a comment.melony H.
Customer did not leave a comment.Delores T.
Customer did not leave a comment.DELORES T.
really good customer service and very help in any way.tracy A.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.William S.
Customer did not leave a comment.Trung V.
Customer did not leave a comment.edward T.
Customer did not leave a comment.Lori S.
Customer did not leave a comment.beryl B.
Service was great. No improvements needed.William S.
Customer did not leave a comment.David B.
Truck's catalytic converter was cut from exhaust but not removed. Pickup point did not inform me or act like it was an issue. Had to use earplugs and it was still way to loud. Possible ear damage!Robert L.
Customer did not leave a comment.nelson T.
The truck storage compartment leak a lot of water inside and soaked my furniture (couch, mattress and wooden tables)Walter L.
The staff personally at the put it down location needs to be trained. After giving the desk clerk my driver's license to copy down customer current address, he still got it wrong.Jasper D.
Customer did not leave a comment.Portia Denise W.
Customer did not leave a comment.Martha G.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Elizabeth K.
When a customer have a complaint don't just brush it off.Didnt have equipment over hour wrong size for my car.Was basically let it be known my problem.Priscilla H.
I have no comments for improvements. I will say customer service/manager was exceptional & professional. I will definitely recommend this UHaul establishment to others!!Elliott S.
There was only 1 worker available, so that meant it took a while to get serviced. There were two other ladies there but all they did was look up as who was walking in and went back to their phones. If these are employees, then I wish I had a job where I got payed to be on my phone. It was my first time using Uhaul and would've appreciated if a worker was able to assist me with finding my truck, rather than me playing the guessing game with with truck matched the numbers in the keys.Davin P.
Quick turn inJames J.
Customer did not leave a comment.Fred H.
I went down the street and broke down and they would not give me any of my money backrodney G.
The back of the truck & trailer had trash in them from previous rentals that I had to clean out before loading our stuff. They also had dirt in it like dried mud. The trailer was really bad, like someone put a 4 wheeler or something in it. I had no way to get it all out of both, so a bunch If my stuff got dirty & had to clean my stuff. The cab of the truck was dirty & had pet hair all over in it. The truck handle great, especially liked the breaking system driving through the mountains.Paul W.
Customer did not leave a comment.LARRY A.
The customer service was greatVivian E.
Ensure the phone numbers provided for assistance are working numbers.Alan S.
Customer did not leave a comment.Natasha C.
Customer did not leave a comment.Bryan T.
Manager waited for me to return the uhaul even those it was nearly 6 pm, close to closing time. I appreciated his cooperation.Barbara W.
Jay and comoany does a outstanding job!Roy F.
Don't over charge the customerCHRIS S.
We walked in last minute without a reservation, and they were able to assist us without a problem. The renting process was quick and easy, and so was returning it. I will definetly be renting from this location in the future if it is needed.agustina A.
At this location it's always a great experience... quick fast and convenient and great customer service... it's always my first choice to rent from.terriace H.
The equipment was clean, but the front tires were very much out of balance making for a very uncomfortable long ride.Gregory T.
Everything was great.Vincent D.
Customer did not leave a comment.Timothy L.
Go over the different trucks because we came in and were 1st time uhaul renters so we didn't know the process but the customer service was awesome but I think he expected us to know exactly what we wanted so it was a tad awkward at firstJenna H.
I'll be contacting the office in the morning for a second charge to my credit card!Nancy B.
Customer did not leave a comment.Sanita C.
Customer did not leave a comment.William B.
They were closed when I got there and I just put the keys in the drop box.Donna T.
The trailer that I reserved was not available although I called a few days prior to confirm that it would be, and the one that I received (a smaller size) was filled with trash. That tells me that during a nationwide pandemic, this business is not sanitizing equipment as they should be. Jayquan was a horrible service representative as he was not helpful, had a bad attitude, and was unapologetic.Jeffrey W.
Very friendly and cared about my needs as a customer, will definitely work with this location again!Timothy W.
Customer did not leave a comment.Dominic G.
Nothing needs improvement, convenient location and smooth process. Calm demeanor and helpful.Dennis S.
Customer did not leave a comment.Manuel R.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.terry R.
Customer did not leave a comment.Tiffany F.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Tiffany H.
Customer did not leave a comment.Danny B.
Great service- met me as he planned just an hour or so before his baby was born. Man keeps his word! Highly Reccommended.Evan H.
Clean the inside of truck. Dirty and smelled like heavy smokeBijahn M.
While the service at this location was okay. Don't rent a pickup truck and trailer from here because the truck doesn't have a hitch. The truck wasn't available at our requested pick up time. He had to change to a box truck which cost more for the mileage. If the equipment you reserved isn't going to be there then don't charge the customer more for the mileage because you have to change the rental equipment. When taling with the reservation specialist the night before on if the truck would be hooked up to the trailer, it was not mentioned that the truck had no hitch. Why would you knowingly setup a truck and trailer rental when your truck doesn't have a hitch. This was the most complicated rental I have ever dealt with. I don't blame the location, I blame the reservation specialist.Bradley D.
The truck was dirty and smelled like smoke.Bradley T.
The owner of this location was below average with his communication. We were told the business would be open for drop off at 8:30. He was not there and when we called we were told that he would not be there for 30 minutes. We didn't feel comfortable leaving a trailer with no lock on the hitch without someone being there to receive it. Overall we were not satisfied with the customer service and would not recommend this location to others. I felt like he was trying to get us to turn it in late so we would be charged for another day.Sara M.
Easy to access, plenty of space to turn around and load the trailers. Excellent, prompt and courteous service.Edith K.
The gentleman was super nice and friendly.Joseph J.
Customer did not leave a comment.Markcus G.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Karen W.
Excellent customer service by Jay! Very professional.Michael C.
Customer did not leave a comment.Warren R.
Customer did not leave a comment.Richard C.
I think the truck that i rented needs some maintenance performed on it. It may need wheel bearings.it also needs thhe right hand mirror tightened.eric C.
Jayquan was a fantastic help during our rental process. We were in and out within minutes with an exceptionally clean truck. Turn in took only a few minutes. Jayquan was professional, courteous, and so patient. Thank you!Kaylee B.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Richard C.
Very fast service.Erin M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Dillon J.
Customer did not leave a comment.Kayla W.
Customer did not leave a comment.shaketia S.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.Regina R.
Nothing just keep doing what you doing !Adolphus C.
Customer did not leave a comment.ronald M.
Great staff, easy process. Will use again when/ if I need Uhaul servicesJames B.
I got a text message regarding my truck return and the number I called was someones personal phone number. I was confused as to who I was talking to and wasn't even sure if they were a U-Haul representative. There should be a business line for that locationKimberly S.
Customer did not leave a comment.Teretha M.
Customer did not leave a comment.Chappell T.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.ovetta R.