Customer did not leave a comment.
Todd M
Customer Reviews for Rainbow Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck wasn’t there when I was supposed to pick it up. It arrived a few minutes later, but then the supplies I ordered were not there either so I had to travel to another UHaul location and then contact customer service to get refunded. It was a huge inconvenience and cost me unnecessary time and expenses to deal with an issue that could have and should have been avoided.
Justin SI was overcharged by about $30 and contacted the company where I gave information requested and responses just stopped from uhaul without resolving the issue.
Jennifer EThe picture you provided where the key box is not the correct location on the building.
Jonathon LI can’t think of a thing, excellent service!
Ron RLet customers know to check their text message before leaving. I thought it was just my contract agreement but it was for me to send info of the truck. I’m not sure if it went through once I did it.
Vanity CThank you for the rental and your kind service.
Sheri RThe staff was awesome
GREG WFriendly and easy and quick.
Brian BI did not have any interaction with the employees. They were busy helping other customers so I did self drop off.
Jeffrey LBetter communication among staff
PHILIP MThe interior of the back of the truck was full of dirt and dust. The vehicle I was assigned repeatedly shut off without warning on the highway. This happened a total of 6 times. The brakes on the truck quit working twice, both times during highway travel. The truck was unsafe and unacceptable.
NATHANIEL JThey were friendly and helpful. Will use again the next time.
MICHAEL MThe parking lot is full of mud and puddles
CHARLTON AI put all my info in online and the person in front of me just walked in and rented a truck. She was out way before me. I’m confused why I spent the time putting in all my info when they had to put it all in again when I got there. It took a long time. Very confusing.
SUSAN SYou advertised a rental for $19.95! The price was certainly WAY above that. You should distinguish what is rentable for that price. Also, too much of the apt business and all the other technology. Deal with people, NOT rely on technology.
VINCENT LWe appreciated the exceptional service before business hours this morning.
DAVID NI lost my airpod in the truck, and they give me another one
JONAS GThe past user didn't sweep out, and the clerk gave me two blankets for our troubles.
LOREN TThanks to the Rainbow furniture store team, our experience was great!
Christopher KEverything was as expected
JOSEPH PVery friendly staff. Aaron was most helpful at return. Very prompt and courteous.
Mat TSmooth sailing from start to finish. Really easy simple to get the U-Haul an return it as well was really easy
DEVIN HEverything went well with the rental . The inside van floors were dirty due to the locations driveway .. which was the only issue we had .
JULIANNE SDouble check availability of upsell equipments.
MILTON BNothing
DALE DEasy to work with!
PENELOPE BTrevor was excellent to work with!
Barbara FDropped off after hours. Very convenient service.
WALTER TGreat service! They walked me through the paperwork quickly and efficiently, and warmed up the truck for me! Recommend this location!
MARK BAbsolutely the best service ever! Thank you!
CAROLYN LNothing everyone was exceptionally nice and helpful.
Tina BRainbow Furniture/UHaul was a perfect location for us just moving to Fort Wayne Indiana. Justin was very friendly & informative. We got what we needed & was on our way. Thank you for your services
MILLIE WBetter pre-rental check. See things like tires with under inflation. Safety chains with larger end hooks secure to larger vehicle attachment points.
DOUGLAS SAaron was great customer service
trenni pThis is the second time I have used the Rainbow location and they are the best! Easy to work with and always helpful. Thank you
CHRISTOPHER CThe worker was nice Purple bird poop on windshield and the transmission had a hard time shifting at times but ease of pick up and drop off very nice
KRISTI FMake sure all the tires are aired up and ready to go. One of the tires on my trailer was low and I had to wait 35 minutes for them to air it up. Thank you.
JACK FNice folks, friendly service
DENNIS CSome staff seemed very disorganized. My vehicle was very dirty in the box floor. Truck wasn't completely ready with my requested equipment. The truck itself had a faulty gas gage, which caused me to put an extra 7 gallons in than what was actually needed.
MICHAEL DNothing
JAMES WEverything was smooth and professional very happy with everything
Julie PGreat locally owned team. I would definitely use again
MARK WAbsolutely nothing.
RICKY K