Customer Reviews for Ram & Sons Auto Inc
(U-Haul Neighborhood Dealer)

252 reviews

8512 Old Harford Rd   Parkville, MD 21234

(410) 779-9916

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 779-9916

8512 Old Harford Rd
Parkville, MD 21234

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. It was perfect.

Charles C. 
Rating:
2.0

Not have scheduled IT maintenance during business hours I was an hour behind moving

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Very nice guy, and thoughtful.

NOEL A. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Great experience!

MARK C. 
Rating:
4.0

I did the online check in and still had to give my I'd and other when I got there not much of a point to check in before

James P. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
2.0

The guy behind the counter needs a class on customer service, he was not pleasant at all. He actually seemed annoyed with me and did not smile at all. Hopefully this will help him.

Tonya B. 
Rating:
3.0

Customer did not leave a comment.

TENEISHA B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Nice guy. Quick and efficient.

NOEL A. 
Rating:
5.0

Wonderful service, quick and easy.

ERSKINE F. 
Rating:
2.0

Comfabulatin as a professional to all customers should be #1.... With all due respect;"""Nothin Stops Growth but STUPIDITY...... For all of you reading these reviews,pop up un-expected from time to time and watch what you see ,yet alone stumble upon in.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

QUINTIN S. 
Rating:
3.0

Did not a big selection of truck sizes

Linda H. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

The website to check in and check out the equipment is terrible. I cannot load photos at all. I tried to call the location and they have no answering machine, it just rings non-stop. I had to call UHaul support after hours to get my equipment checked back in.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
3.0

Customer did not leave a comment.

Joi W. 
Rating:
5.0

All went well. I recommend this site. Great service!

Gary J. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Raylon J. 
Rating:
5.0

One of the best Uhaul place in town ..very easy and great costumer service.

sushil P. 
Rating:
5.0

Very easy and quick pickup process. Returned the vehicle with gas filled. Since I took insurance coverage offered by UHAUL, drop off procedure was equally quick. By the time I got back home UHAUL emailed me the final receipt taking into consideration the actual mileage driven. Not a single penny overcharged. Very satisfied with the overall experience.

Narasimhan R. 
Rating:
5.0

No improvement necessary. Excellent customer service and excellent experience. Thank you

Maryluz R. 
Rating:
5.0

Customer did not leave a comment.

JEROME G. 
Rating:
5.0

Customer did not leave a comment.

Kristina M. 
Rating:
3.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Ram was very helpful and courteous, and it was a pleasure to do business with him. I would highly recommend his company to anyone else looking to rent a U-Haul vehicle. Thank you Ram!

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Ayanna D. 
Rating:
5.0

Not a thing . The gentleman who took care of us was very , very friendly and went over any & all questions we had . We will definitely refer anyone we can to use "Ram & Sons " , for moving .

James N. 
Rating:
5.0

Customer did not leave a comment.

TREMAINE E. 
Rating:
5.0

The manager was very nice. He explained all of my options to me. I will definitely refer others to this location.

LaKeisha W. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Sherice C. 
Rating:
5.0

Customer did not leave a comment.

jon C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Maynard M. 
Rating:
5.0

Customer did not leave a comment.

brandon T. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

We were very disappointed in the fact that the truck did not have a pull -out ramp. It seems there should be no reason not to have a ramp on all trucks. Average people are not anxious to be lugging furniture up to truck level all day.

Julie S. 
Rating:
5.0

Flexible, pleasant, Professional, Personable

Monique L. 
Rating:
5.0

Not sure why we online check in is needed if you still have to wait in line for the representative to pick up keys.

Shantay H. 
Rating:
5.0

Customer did not leave a comment.

Dameon G. 
Rating:
3.0

Uhaul in general can have trucks where they are requested to be picked up.

Jonathan N. 
Rating:
2.0

Upon returning the truck there was too much time wasted answering questions and taking pictures. It was late, we were beyond exhausted, and just wanted to drop off the vehicle and go home.

JUDE R. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Employees were helpful and friendly. For my first time renting a uhaul, this was a very positive experience.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Meghan E. 
Rating:
5.0

Customer did not leave a comment.

carol P. 
Rating:
2.0

I had a reservation for Saturday June 20 at 9:30. I got there a littler later. There was one person worming behind the counter. He had a couple in front of me. The couple qas doing a long trip, and they had issues with payment. It took over 45 minutes to get my truck. I checked in online as recommended by the attendants advice. There were many people waiting after i left. I just feel this location was understaffed.

Stephen C. 
Rating:
3.0

I don't see any need for improvement based off of my last visit there. The guy was kind and even refunded me the insurance rate and the dolly rental because it was not available. thank you kindly.

Windy C. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

Customer did not leave a comment.

SAVANNAH L. 
Rating:
2.0

Customer service Was poor the gentleman Try to charge me for a late fee charge me $40 for gasThe Counters had papers all over it It was nowhere organized like the place in up marlboro

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Arielle B. 
Rating:
5.0

N/A

Marissa B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

nothing

Steven H. 
Rating:
4.0

Reserving on line was very helpful.

Noelle B. 
Rating:
5.0

Sushil made renting this truck time-efficient and a pleasant experience.

John B. 
Rating:
2.0

Sushil was personable and professional.

John B. 
Rating:
5.0

Super easy rental experience. The van was clean and ready to go at the time of pick up. There were no issues at all. I really appreciate UHaul's mobile rental program. It works flawlessly and saves a lot of time versus the traditional rental experience.

Matthew P. 
Rating:
5.0

Staff was friendly and super helpful. Truck worked well with no issues.

katherine O. 
Rating:
4.0

Later or extended hours for Saturday.

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

La'shavia G. 
Rating:
4.0

I'm new to community and everything worked out great, given that I was trying to beat the clock. And the young man behind the counter (sorry, I forgot his name) was very pleasant and customer friendly. First impressions is lasting impressions. I will definitely use your company again. Thank you.

Patsy W. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer service was superb!

James P. 
Rating:
5.0

Superior Customer service!!!

James P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Make it a little easier send it online pick up

Tom K. 
Rating:
5.0

the salesperson was very polite and friendly. He was well informed about U-Haul and extra supplies. He made it a very easy process.

James E. 
Rating:
5.0

Sales representative was great. The online reservation portion allowed us to complete the pickup in 10 minutes.

Joshua S. 
Rating:
5.0

My experience was terrific. Very nice customer courtesy. I would definitely recommend. Thank you

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

I am really not sure what happened, but at one point I know the associate helping the lady in front of us said he gave her truck to someone earlier and had to redo something to change her truck, which added an extra 10 minutes. In total we waited almost a half hour to check in, where it took us less than 2 minutes to pick up our rental. The office area is extremely small and not really adept for waiting for more than a few minutes. We rented from this location a few months ago for our move and did the self service pick up through the app and had no issues and was done in about 10 minutes.

Eve C. 
Rating:
3.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Nothing. They were quick and tech savvy. Got me in and out for both pickup and drop off fast. Best uhaul experience I ever had.

William G. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Everything was great! Kind customer service, very easy, very quick, very clear.

Sheila M. 
Rating:
5.0

time and location

William J. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Fast and friendly customer service upon turn in of the equipment. Convenient location with nearby gas stations.

Joseph B. 
Rating:
5.0

This may probably the best place in town. Its crew go above and beyond in service to be sure that things are done right and safety is paramount. I have rented here several times and never a bad experience. Complete with a drink whatever for you to start your trip. ??????????

Ajit T. 
No reviews have been submitted for this location.

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