Customer Reviews for R&K Express
(U-Haul Neighborhood Dealer)

261 reviews

8341 Charlotte Hwy   Indian Land, SC 29707

(803) 548-8780

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 5/16/2021: Closed

Services at this Location:

Contact Us

(803) 548-8780

8341 Charlotte Hwy
Indian Land, SC 29707

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat-Sun: 10 am - 2 pm
Special Operating Hours
  • 5/16/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
2.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

It's just a drop off location. Very friendly gas station staff

JASON T. 
Rating:
3.0

Customer did not leave a comment.

Joyce W. 
Rating:
2.0

Customer did not leave a comment.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

I had a great experience in using U-haul. The vehicle was clean and perfect for what I needed. The customer service at each location was awesome.

Blake N. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
2.0

The drop off location was not marked at all. The building did not have any indicators that it was a drop off location. There was no key drop box.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

Dropped off key and left.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

SPENCER J. 
Rating:
5.0

Nothing seems like you have it in control

Michael N. 
Rating:
1.0

Customer did not leave a comment.

angelika D. 
Rating:
3.0

Customer did not leave a comment.

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

Susanne M. 
Rating:
4.0

Customer did not leave a comment.

Bruce A. 
Rating:
3.0

I cannot rate this location, as I dropped this off after hours

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

Cecilia P. 
Rating:
5.0

With compliments to the manager, always the best and friendliest service I ever experienced

Alf G. 
Rating:
5.0

Had a bit of trouble finding the location, GPS was not accurate. Other than that, only complaint was that the recipient in the location was not wearing a mask and was coughing a lot. We are 70 and it concerned us greatly. Otherwise, she was very helpful.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
1.0

1. The lady was very rude and demeaning though we didn't speak much. She criticized how I parked and then said I was late returning the equipment. She did not say good bye or thank you. She simply unhitched the cargo trailer and left back to her office without a nod or even acknowledgement we were finished. She just walked off. Saying good bye or thank you is common etiquette/ manners - particularly as a professional, business owner or associate. See next note. 2. I was charged for an extra day when the contract I had did not have a specific time to drop off and the lady said that I was suppose to have this back by 9am. I will be taking this up with Uhaul as I have a copy of my contract with Uhaul and there is nothing on there regarding a specific time.

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
4.0

There was no wiring extender to go from the trailer to my truck. The U-Haul rep. said he would credit me the $8 I spent to buy one. The trailer was old and the tie down rails inside were broken and coming loose from the sides of the trailer.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Darrin F. 
Rating:
3.0

First truck was FILTHY Can had food and debris Cargo area was filthy, hadn't been swept out, actual mouse nest on floor! Blankets were filthy, mud dirt ,grass and unknown substances.. Tailgate door took a team of oxen to pull it closed. Took 2 hours of my life to get a replacement truck and go to another uhaul location to obtain clean blankets. No offer to give a partial refund or discount. Just "Sorry,this happens alot" Nice going uhaul...so much for no touch covid pickup. I was exposed to at least 12 people during the 2 hours of messing around. Then there's the little issue of spend 45 minutes calling uhaul to get the pay codes for the movers on both ends because somebody didn't include them in my uhaul reservation email or account. So almost 3 hours of my life wasted because uhaul can't do what they say they do. Partial refund coming to me?????

David S. 
Rating:
5.0

Duane was very helpful

JOHN M. 
Rating:
4.0

Limited space. Staff was 1 person but was efficient and helpful.

WILLIAM S. 
Rating:
3.0

Convenient, but not much help from the gas station clerk.

DARRON G. 
Rating:
5.0

just excellent service

Alf G. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Brenda was so helpful and a pleasure to work with.

Melissa H. 
Rating:
5.0

Small outfit easy to find in and out without the crowd

Paul H. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
2.0

I dropped the truck off at around 9:35 PM or so and there was no one there, and no key drop-box from what I could gather. Again, please just use official UHaul locations or storage places with a drop box since this was very weird since it's just a gas station and no one was around.

Nicholas H. 
Rating:
3.0

Only issue is they need a new sign The one they had has fallen off and in bad shape

Martin W. 
Rating:
2.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

ron F. 
Rating:
3.0

This location was inside a gas station/convenience store. I was told they close at 2PM, but not sure how that would work since the convenience store was open. ??? I do have one major complaint that does not involve the pick up location per se, but rather the reservation process in general. I went only and completed an order for a 10' box truck and confirmed the pick up location at a pick up less than a mile from my office. I received an email confirmation to this effect. I did this a full week before my pick up date. The day before my pick up date, I received a text for online check in. When I did this I was surprised to see that I was not receiving a 10' truck, and the pick up location had been moved more than 30 minutes south of me. I did not get anyone on the phone, but did get on a chat with a uhaul representative (the chat is probably saved in your records). I also did speak with a rep at the pick up location from my order, and he was not able to help. So I was stuck with the wrong sized truck and had to drive way out of my way and manage those logistics. Here is my concern: when a customer completes reserves a vehicle at a particular location, the customer should be able to rely on this information. Otherwise, the "reservation" is just a hope and dream. It is either "reserved" or not. I would also suggest uhaul take a page out of Home Depot's book for reservations, whereby if a particular location does not have the vehicle/product in stock, the customer should not be able to reserve the vehicle at that location. In my case, if I clicked to reserve a 10' truck, and then only the locations that had a 10' truck available were able to be selected, I could have made an informed decision. Instead, I was allowed to choose a pick up location that was convenient for me, but this led to major disappointment because, in fact, the vehicle was not available at this location. This is how Home Depot does it with their products. If the Home Depot by me has 0 inventory of the item I am searching for, I cannot order it at that location. Even better, Home Depot will ship it to that location for my pick up. On that last point, I did has the uhaul reps about getting my truck to the pick up location on my contract, but they said that was not possible. Again, disappointing. Overall, just a really poor customer/user experience. So many ways to fix it. I understand you run a logistically complex business, but some changes to the reservation process would help to manage your customers' expectation better.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE M. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
4.0

Customer did not leave a comment.

Tri T. 
Rating:
5.0

Everything went smoothly

Gene F. 
Rating:
5.0

Brenda was terrific. Knowledgeable and friendly. A pain free experience.

Joan L. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Francis R. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

Staff was very helpful but location could use more parking area for rental units

David G. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Very nice woman who helped us.

heather W. 
Rating:
3.0

Facility was under-staffted, there was only one person (she is great) was available to service the gas pumps, convenience store, and Uhaul counter. She worked hard but needed additional assistance to manage everything.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
3.0

Customer did not leave a comment.

Shawn F. 
Rating:
1.0

Improve call center customer service

LeShundra M. 
Rating:
5.0

Thank you very much.

Jo Dene T. 
Rating:
2.0

Customer did not leave a comment.

Nehal P. 
Rating:
1.0

i was charged 70 bucks for a $19.99 rental. i returned it on time, filled up the tank and had no insurance issues

Vincent S. 
Rating:
2.0

I've read some bad reviews about this location, and this time I had a bad experience as well. The girl working at the gas station was clueless and rude. She gave me incorrect info and when I questioned it, she called someone on the phone and had me talk to him. Whoever he was was polite and helpful, but the location itself is a gas station that isn't equipped to be a U-Haul rental location. If you're going to do everything through the app (which is actually pretty easy), then you're fine here. Otherwise you might want to find a different location.

Shawn F. 
Rating:
3.0

Lady there was helpful, but seemed new and not familiar with returns. She was busy with customers at the convenience store. We had to bring pads inside store and detach unit ourselves.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Quick and easy return. Very good experience.

Barry S. 
Rating:
2.0

?????????? Took one hour just to give me the key. Any took 40 minutes to return it...????????

jorge O. 
Rating:
1.0

staff was not friendly and didn't know what was going on. Went in person to ask questions the day before rental because person on the phone hung up on me. Pick up day I didn't have a code from Uhaul and nobody at the location knew how to help. Ended up on the phone with uhaul and they were not friendly or helpful either. Staff needs to know how to help and answer questions.

Erik L. 
Rating:
2.0

No help, just told to drop off in back. Didn't even check to see if dolly was there. Seemed not interested.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Need longer hours

Roy V. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Fast courteous service.

Mark G. 
Rating:
3.0

The person on duty did not know how to check me in. I actually returned the truck at 3:30 PM on 1/3, but it was not officially checked in until 8:45 AM on 1/4 presumably when someone with knowledge arrived. I was within my 2 day rental window, so this was not an issue.

Laurence W. 
Rating:
1.0

Gas station with one worker who's main priority is running the gas station convenience store.

James B. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The 10 foot truck I renter was outstanding! It had a little over 40k miles, was clean and got great gas mileage. Perfect for my needs.

Penn M. 
Rating:
4.0

Customer did not leave a comment.

attila K. 
Rating:
3.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Cost to add one day went from $29 to $97. Added a day because I couldnt return at 8:30 am. Don't have a complete bill yet! Will have to see how it turns out. Online system didn't work for pickup. Turn in was ok but local place couldn't print. It appears that the extra two hours actually cost me an additional $87. Will look for another rental company next time.

Larry H. 
Rating:
3.0

This location is actually a gas station.... for drop off all I did was write my name and the vehicle # on a sheet of paper on the counter and left the keys with the gas station clerk.

Robert F. 
Rating:
1.0

This location is a crowded gas station. When I showed up to return the trailer the location was surrounded by U-Haul trucks in a very small parking lot with cars coming and going to their gas pumps and into the convenience store. I went inside and the attendant just had me write my name and the size of the trailer I was returning in a notebook. Then he instructed me to unhook the trailer and leave it somewhere that "isn't blocking traffic." As I stated before, this is a busy gas station with a small parking lot. Nobody showed me where to put the trailer. Nobody helped me to unhook it. I had to disconnect the trailer and then push it by myself into something resembling a parking spot. This place should definitely not be dealing with U-Haul.

HENRY H. 
Rating:
3.0

Strictly for convenient location

Stefanie P. 
Rating:
3.0

Customer did not leave a comment.

Bradford T. 
Rating:
2.0

Customer did not leave a comment.

Daisy F. 
Rating:
4.0

Franchise should provide printer to this location.

Diane S. 
Rating:
2.0

My estimated costs were approximately $60 and there were unnamed expenses of more than $33 added, inexplicably. I feel ripped off with no recourse. Will tell everyone not to use this location

Pamela Hastings S. 
Rating:
3.0

Customer did not leave a comment.

douglas C. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
3.0

The hours at this location are quite minimal. This is the only available location for Indian Land. Please look at offering more hours or opening another location.

Kirsten C. 
Rating:
1.0

Worst experience ever with U-Haul. I was sent here after my original location did not have the equipment I reserved. We got to this site, and it was closed up. We used the mobile app to try and get our equipment, only to discover there was no key. Live chat kept insisting there was a key. Finally, Uhaul's regional manager had to get involved. The manager of this location finally sent someone to open the location. Only this person had no idea what to do. He just told me to take what keys I wanted. Didn't check the equipment. Didn't check the fuel or odometer - And I no longer could because the mobile app had already opened the order. All in all, very frustrating.

Heather B. 
Rating:
1.0

Customer did not leave a comment.

Dericka F. 
Rating:
3.0

The employees were very helpful, courteous and friendly. But, the truck hadn't been swept out, course we didn't notice till we open the door getting ready to load. The truck also had huge graffiti all over one side which I took a photo of; I mean like you might see on a train as it goes by a railroad crossing big. My biggest complaint was the truck didn't have cruise control! I drove about 16 hours total trying to keep the same speed and my leg was hurting because of it. Will definitely never rent a uhaul truck again just because of that reason. In other words the people were great, the truck was bad; plus no power windows or locks, another huge inconvenience!

Howard L. 
Rating:
5.0

This was first time using truck share 24/7 and it was a great experience

Jeffrey B. 
No reviews have been submitted for this location.

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