Customer Reviews for R&S Refrigeration

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&S Refrigeration

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dennis P. on

Rating:

Customer did not leave a comment.

Phyllis M. on

Rating:

Good customer service. While waiting, I was acknowledged three times and given updates on the wait time. I felt my business was important. I would absolutely utilize this location again.

MICHAEL G. on

Rating:

Customer did not leave a comment.

laura m. on

Rating:

Customer did not leave a comment.

Charlie K. on

Rating:

Customer did not leave a comment.

Mitchell S. on

Rating:

The trailer came with dry rotted tires that were worn unevenly. I showed this to the staff at R&S and they said it "should be fine". They didn't have any other 5' x 8' trailers so I was stuck with it. Of course it blew a tire half way home which cost me 4 hours of time as well as $160 on a hotel room I couldn't get to because the blown tire.

harley p. on

Rating:

More leg room!

Ricky E. on

Rating:

Customer did not leave a comment.

Alan O. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Christopher K. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Improve on phone communication. I was put on hold and transferred several times and waited long periods before someone picked up. Then was transferred again.

Frank D. on

Rating:

Customer did not leave a comment.

Jimmy A. on

Rating:

Customer did not leave a comment.

matthew j. on

Rating:

Customer did not leave a comment.

Alli R. on

Rating:

Excellent customer service!

lisa s. on

Rating:

Customer did not leave a comment.

William M. on

Rating:

The place where I picked up my trailer was a terribly disorganized dirty facility. I have rented at other U Haul places before and each of them have been quite nice. This place was terrible. The person helping me was very nice! Drop off not nice. He never told me he was closing for the day. Wasn't sure what to do with the trailer when it was returned. I had to call the customer service for U Haul to let someone know the trailer was returned as the trailer was not locked up and I was concerned someone could steal the trailer and I would be accused of not returning it. The regional person from U Haul said someone from the place I rented it from would call me, he never did. One brake light was not working although he told me the brake lights were working. Other than the person helping me being nice, terrible experience. Seems to me if your name is on this place as one of your rental sites, at least a customer could walk into a clean, organized building. Someone should check this place out. Puts a black eye on your company. Again, the person helping was very very nice, it was the building and lack of follow through on returning the trailer were the main issues.

Luara D. on

Rating:

The owner of R+S was very professional and knowledgeable about all the aspects of using Uhaul equipment. He treated us just like one of the customers from his own family business ! Very polite and friendly !

Peter P. on

Rating:

Customer did not leave a comment.

Jason C. on

Rating:

Location is fine. Bring your boots in winter to navigate through mud and puddles in the gravel lot. Location forgot to place packing blankets in truck but customer service made it right by refunding fees.

Richard W. on

Rating:

Kurt was awesome. Great and easy rental

PETE F. on

Rating:

Have better contact with your outlet centers. The owner waited for me to pick the truck up. I requested a 1:00 pickup when first ordered and they had the only truck but closed @noon. Thought my pickup was @ 10. Tatal confsion glad he waited for me. Awesome owner

Ron V. on

Rating:

Customer did not leave a comment.

Caryn M. on

Rating:

Customer did not leave a comment.

Jennifer G. on

Rating:

I couldn't get the online return to work so I waited for the mattawan location to open and the gentleman was rude and acted like I was an idiot for waiting. I wasn't sure how to complete the return and he made me feel like I was an inconvenience. I would rather drive to Kalamazoo than use this location.

Mitchell C. on

Rating:

Customer did not leave a comment.

Richard C R. on

Rating:

Customer did not leave a comment.

Karen A. on

Rating:

Customer did not leave a comment.

Robert A. on

Rating:

Customer did not leave a comment.

Dan S. on

Rating:

Customer did not leave a comment.