Van was in perfect, brand new condition. Pleasantly surprised to get 19 mpg over 300 miles driving. App based return procedure was seamless and easy. Appreciate Uhaul and their staff at Rapid Repair in Valley City, Ohio.
PAUL K
Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dealt with a woman named Stephanie. She was very helpful, attentive and pleasant to deal with.
ROBERT BEverything went very smoothly. Thank you.
TIMOTHY MEasy pick up and great location. Friendly and courteous manager at Rapid Wrench. Thank you.
THERESA HU-haul van was in undriveable condition upon pick-up. Not only was it buried in snow (snow had been plowed around it) but all of the windows including the side view mirrors were completely iced over. This took a significant amount of time for the Paying Customer to clean off before it was safe to drive. Also, nothing like standing in a foot of snow while taking photos to upload to a U-Haul app. Shouldn’t this be done by company who rents the vehicle, NOT the customer? This would be no big deal if I was borrowing my buddy’s truck but when I’m paying for a service and product I expect better. And so would you.
Danny RNothing, great staff.
RANDAL HClearly it was a bother to rent from this location. Attitude is truly everything. Maybe don’t rent U-Haul’s at your location or don’t have weekend hours. Both my friend helping and I were both uncomfortable with the person handling the order
DARLENE LIt's fine. It was closed and I used the drop box but there wasn't any issues.
KENT BI recently had the pleasure of working with Willie Shine and his outstanding crew at the U-Haul located at 5341 NW 7th Avenue in Miami, FL, and I can't praise them enough for their exceptional service. My move had taken a turn for the worse when the independent helper I booked texted me after three hours of waiting to say he would be even later. I had no choice but to cancel him, leaving me to do most of the work on my own. Working in July’s heat in Miami, feeling frustrated and overwhelmed, Willie Shine and his team stepped in and turned the situation around with their professionalism and expertise. (And ice-cold water) They immediately found a reliable helper, provided me with a spotless new van, and gave invaluable advice on how to best utilize the space in the van to get everything packed efficiently. Not only did they make the entire process easier, but they also adjusted my rental contract to ensure I had enough time to complete the move without any additional stress. Their quick thinking and genuine care made all the difference on a day that could have gone very wrong. I want to give special recognition to Crystal for her rapid solutions and calm demeanor, and to Derrick for his incredible stamina and hands-on approach. Willie Shine and his team treated me with kindness and understanding, making what could have been a nightmare move into a smooth and successful experience. If you're looking for a team that will go above and beyond to ensure your move is as stress-free as possible, I highly recommend Willie Shine and his amazing crew at this U-Haul location. They truly turned my day around, and I couldn't be more grateful!
karrie fNot a bad experience. When I picked up the Uhaul van , there was only one employee working. This was a service garage that does oil changes, etc. There was a wait of several minutes before I saw anybody.
MARK SEasiest part of the day
Charles JUnable to use the uhaul app to check in
Ryan WRenting the van was Quick and easy . Recommed to anyone.
PHILLIP MThe website check out is glitchy.
Paige Keveryone was very professional and friendly. I was in and out and on the road very quickly. Drop off was done with the same ease.
mark mVery professional.
Connie RCustomer service was great. Priced fairly. I would definitely recommend to anyone!
Lisa BHassle free. Everything was clean. Everyone was friendly.
tONY MThis was an excellent experience, vehicle was clean, safe and a great ride. I will definitely recommend and rent from you again
Beth KHad an issue with 24hr pickup at another location. This location handled it great. No issues. Will use again.
Jeff KStaff was very nice and process was quick and easy
Andrea VImprove the uhaul app. We scheduled to pick up the truck thru the app however had issues with it. The gentleman working at the pick up location was very helpful and was able to issue the truck to us.
Edward EVery nice people who own and run this place . Thank u so much for ur help today . U guys are life savers .
Joe MCustomer service was exceptional, polite and courteous. Thank you!
linda SThe best part of this experience was the great woman at the desk. She knew what she was doing, was kind & professional. The truck was dirty.
Christine Ldrop off was easy
Jeremy SVery professional and quick service
Jim WThe price is too high, when you pick up the truck. The mileage is too high, and the total is too high.
Janice WNothing. Everything went perfectly.
Don RThis location is very helpful and friendly. I've rented from them several times and will continue to!
Louis GEverything went smooth, I have no suggestions for improving.!
Robert LLocation does not have ample parking for uhaul customers. Had to park personal vehicle in another location across the street, and cross back which is a five lane state route.
Jim ETruck was pulling really bad to right back door kept opening and transmission kept on jumping and when I got the truck I drove 4 miles and then it was on empty. I have put $40 in the truck and then another 50 I bring back more gas than it was when I got the truck I took pictures of it I am very upset. The truck drove terrible.
Tina HThe guy didn't help us check in at all and we were having issues with the App to log in. So far I am showing I am charged 2X for this service as well.
Jonathan ZNotify customers if equipment requests are out of stock ahead of time. Requested furniture blankets were not available at pick up. Poor job explaining rental requirements. Was not aware of mileage total for rental and was assessed a fee for exceeding mileage “allowance” in a move that required multiple trips.
Jonathan BGreat customer service!!
sean mPerson who gave me the uhaul just removed our damage protection without consent so we just got refunded for that and couldn’t get it back after we left the lot. Just a lot of miscommunication from the woman who gave us the uhaul.
Donald Gvery easy on return.
martin cGreat service.
david rAttendant was very patient as I had issues with my credit card. He waited until I could work out the problem and didn't just turn me away.
VANESSA SUsed the 24/7 so pick up and return was very easy to do in my phone
Paul S