Customer Reviews for Raymond's Car Care
(U-Haul Neighborhood Dealer)

280 reviews

4330 Wetzel Rd   Liverpool, NY 13090
(Btwn Morgan Rd & Rt 57)

(315) 652-5006

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/5/2021 - 11/6/2021: Closed

Services at this Location:

Contact Us

(315) 652-5006

4330 Wetzel Rd
Liverpool, NY 13090
(Btwn Morgan Rd & Rt 57)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/5/2021 - 11/6/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Always a class act at Raymons car care! Staff is always willing to go the extra mile to make sure we're happy!

Joe L. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

RICHARDCLEMENT H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

MICHAELDAVID B. 
Rating:
5.0

Always great service at Raymons car care! Very friendly

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
5.0

Nothing , they are wonderful guys great customer service always friendly , polite , happy and appreciate the excellent service they give us....

MICHELEL L. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Everyone there was helpful and professional. This is the third time I've rented from them and each time has been a pleasure.

MARGARET W. 
Rating:
2.0

The vehicle was filthy!! There were chewed sunflower seeds in the cup holder, dog hair throughout the seats, a piece of clothing behind the drivers seat, smelled like feces. It was so disgusting!

JOSEPH Z. 
Rating:
5.0

Very kind staff

Jazmin M. 
Rating:
5.0

Thanks Raymond and Alec, they are the best!

David O. 
Rating:
2.0

The truck was not cleaned properly at the first place and the brakes of the U-Haul is terrible!!!!

Pavan Kumar T. 
Rating:
3.0

Truck was fine but it lacked the furniture trolley and 2 dozen moving pads I reserved. Online pickup was an ordeal will never do that again.

Valerie C. 
Rating:
5.0

Everything was a smoothe friendly service for the move to fl. Thank you, Gary

GARY B. 
Rating:
5.0

Always having great customer service thanks guys for your service

MICHELE L. 
Rating:
5.0

Always have great customer service that's why I always go back. Thank you for your service

MICHELE L. 
Rating:
5.0

Nothing ALWAYS have great friendly service 👍

Michele L. 
Rating:
5.0

Nothing always great customer service

MICHELE L. 
Rating:
5.0

Not a thing

Henry L. 
Rating:
5.0

Customer did not leave a comment.

MICHELE L. 
Rating:
5.0

Customer did not leave a comment.

Denise U. 
Rating:
5.0

Alex at Raymonds Car Care is always willing to work with you. They run on a great shop!

JOSEPH N. 
Rating:
5.0

Nice friendly staff

FRANK G. 
Rating:
5.0

Nothing always have great service here

MICHELE L. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
4.0

The check engine light came on after 20 miles and stayed on. The low tire indicator came on intermittently.

Amy B. 
Rating:
5.0

Very good service. Very nice and easy customer service. Would recommend highly.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Ellestina V. 
Rating:
3.0

The location was good. The process to return the truck was a disaster.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Always have great service there , thank you

Michele L. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

First rate dealers

Michele L. 
Rating:
5.0

Really liked that he personally checked the fluid levels and made sure the equipment was in good shape

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Alec was courteous, professional and efficient. The rental trailer fit my needs perfectly, at a fair price. A good experience all around!

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

The manger or owner was quite courteous and made the rental experience very easy. He had checked to ensure the truck was in tip top shape and he went over everything I may need to do to make my experience the best.

Thomas K. 
Rating:
5.0

Dropped off overnight. Had a great experience because I didn't have to interact with anyone.

Mike C. 
Rating:
2.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Pleasant representative Very attentative

deosia D. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Briana G. 
Rating:
3.0

Not tack on a 25.00 "cleaning fee" for a vehicle returned clean- will never rent from this location again if charge not removed

Julie J. 
Rating:
5.0

The location and team members assisting me were absolutely outstanding. Unfortunately when I reserved the truck I paid for a few boxes/supplies and they didn't carry them so I was charged for products I never received.

Aislinn T. 
Rating:
5.0

This location was excellent for helping me with my rental! The staff was extremely friendly, helpful, and offered suggestions to add to my rental. I would definitely recommend this location to a friend as well as rent from them again.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

Ash tray full of cigarette butts, three empty beer bottles under the driver and passenger seats

Adam K. 
Rating:
4.0

The phone ordering was slow and frustrating. Could not contact anyone via service number and the live chat was just downright terrible. Nothing accomplished through it. Never would recommend phone ordering. Just going yo go to a Uhaul site in the future. That way it won't cost me valuable time during the move instead of what they say would save time. Very frustrated with it.

Jody P. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

This was my second truck rental from Raymond's Care Care, and both times everything has been great. The truck has been ready to go, and I've been in and out in just a couple minutes. Would definitely recommend them!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Everything was great. Excellent experience!

Matthew B. 
Rating:
5.0

Keep giving the same service

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

pat B. 
Rating:
3.0

I wish there was more explanation on how to use the equipment in truck. I understand everything is labeled, but a demonstration and explanation would have been helpful.

Patty H. 
Rating:
3.0

Not overcharge for cleaning...The Uhaul was swept out before being returned and I still got a clean-out fee. RIP OFF!!!

Casey L. 
Rating:
5.0

Alec was great to work with.

BRIAN G. 
Rating:
5.0

Al is the man. Super helpful.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

RAMIZ B. 
Rating:
3.0

Equipment was not clean, both the cab had stuff in the cup holders and it smelled, and the back had dust, dirt, and debris left from previous customer. There were blankets in there from previous customer, just thrown in, not placed back in zipper pouch, and some were wet and not usable for our antique furniture.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

Very friendly and accommodating.

mike F. 
Rating:
4.0

Customer did not leave a comment.

Matt C. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Everything was smooth and handled well. Experience was excellent.

craig P. 
Rating:
3.0

Not sure if it was their concern at this location but the U-Haul truck had a major roof leak above the driver side. The snow sat on top of the roof and caused the driver side to leak all of the melted snow once the truck was in use.

Jenelle D. 
Rating:
4.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

Great friendly service and the van was wonderful

Gail B. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

MERCY D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

The rental agent, Alec, was professional and friendly .

Carol F. 
Rating:
5.0

Thank you, this is my first major move and everyone at this location were incredibly friendly and professional. I will recommend this location to others.

Therissa A. 
Rating:
3.0

Customer did not leave a comment.

Carl J. 
Rating:
4.0

They were very nice and it was quick and easy.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Excellent rental experience. Thank you very much!

Thomas B. 
Rating:
5.0

They were extremely accomodating and friendly. I would recommend them to anyone looking for rentals or car service. I have used their services for years and will continue in the future.

patty K. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

Ray's could probably use more equipment. 26's, 15', trailers, all of it. My only problem with Ray's is that it seems he doesn't have enough equipment and I sometimes have to look out of town for equipment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
No reviews have been submitted for this location.

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