Customer Reviews for RCF Stoves & Fireplaces

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RCF Stoves & Fireplaces

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Lynn M.
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Customer did not leave a comment.

Peyton H.
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The management was cranky but the trailer we rented was great

Sabrina W.
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Better communication skills. I received more than 5 notifications stating due to Covid, check-in online. I took the time to do that. I ordered a hand-truck/dolly for my washing machine and a few other large items I have and paid $10 for it. The item was not in the UHaul. Also, the check-in took much longer than it needed to because the woman clearly had no knowledge of what she was doing. Total time between online and in-person check-in was about an hour? Nobody has that kind of time to waste.

Matthew T.
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I made the reservation a month prior, so you call me two days before I leave to tell me that I have to drive over 50 miles out of my way to pick up the equipment when I set it up to be picked up in the town That I was staying. I had a death in the family, had an appointment with the lawyer , realtor and movers. When I went to pick it up it wasn't in the system which took and extra 1/2 hr. So NO I wasn't happy one bit

David M.
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Mark G.
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Shelby R.
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DUSTINJAMES J.
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Jeffrey G.
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RONALD K.
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Leroy N.
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Your locations need to give all the information fires as any extra cost time set you have to have equipment back it shouldn't matter if you pay with cash or credit for deposits

Rebecca G.
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Andrew L.
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david M.
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maxene G.
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truck motor ran very hot, almost burned my legs

Donna M.
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Naomi G.
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John D.
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MICHAEL D.
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John L.
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There was no one at the location when so returned the trailer, although it was during their posted hours.

Rachel B.
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Thr mibile log in was ridiculous. I had to call and thr guy never updated the info accurately.

Alfred F.
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No key drop and not this location issue the Uhaul. When we tried to check in the unit upon return, link had the WRONG information and was unable to check in

Peter F.
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Customer did not leave a comment.

Mack S.
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People were friendly but no selection of equipment.

Brett W.
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The staff was very friendly and helpful. The UHaul software was having issues so I had to wait about 1 hour to leave with the trailer. Not their fault, but still frustrating.

Alison A.
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The front tire of the truck was way underinflated and the truck windshield was covered with bugs and dirt. It was below 3/8 of a tank of gas... Otherwise ok

michael C.
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Staff very helpful

RONALD K.
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Good and timely service, people were friendly

Carl C.
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Vehicle tires not serviceable for a long trip. Staff insisted tires were good. I ended up with a flat tire, broken tail pipe, and damaged siding to vehicle. Extended my trip by12 hours. In my opinipn, staff at this location appeared not trained or concerned with rental equipment condition.

Donald M.
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Customer did not leave a comment.

Howard E.
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None

Julie M.
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1. There was no one there to help attach my auto transport equipment to the truck; and 2. It was 56 miles round trip from the UHaul center where I made the reservation! 3. No one could tell me what the MPG of the truck would be, preventing me from making any estimate on how much fuel I would need to purchase for my trip. 4. No one told me a rental "day" was measured at the minute I picked up the truck which, in theory, caused me to be charged for an entire extra day (that is, 24 total hours).

David W.
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Customer did not leave a comment.

Bruno L.
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Perfect

Peter F.
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Customer did not leave a comment.

WAYNE N.
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No complains. RCF was very helpful and responsive to my rental needs. Great job! Thanks.

Howard E.
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Great experience

peter G.
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Adele C.
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Adele C.
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Billie Jo A.
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Very helpful and noce.

John D.
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tim D.
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tim D.
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Kevin R.
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Excellent retail customer service. Friendly and knowledgeable. Small operation but I would highly recommend them. They make up in service anything that is lacking due to their size.

TIM D.
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Customer did not leave a comment.

Eliott S.
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Brian M.
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Judith G.
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Very efficient and personable agent. Vehicle was in excellent condition. It even had a new headlamp per the agent's report.

Judy D.
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Customer did not leave a comment.

Teresa H.
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Difficult to find, was told it was Boonville, it is actually Alder Creek. I drove 20 miles out of my way trying to locate it. See notes on mover's cancellations - I had the truck for 6 unnecessary days - once I finally received assistance at this end of the move, the moving agent informed me they could have been available several days earlier, however Uhaul didn't express any urgency when requesting the service. Very pleased with the final moving service, not happy with uhaul for making me wait! Very unhappy with the 2 agencies who stood me up!

Courtney W.
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MARY H.
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Audrey S.
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nothing. good experience. Faster than most other places.

Gary C.
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Agent waited just past closing to support turn-in. Was very pleasant.

Thomas S.
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Rented a 5x8. Overall, the unit was clean, with no damage. Unfortunately, my move was on a rainy day and the unit leaked. Heavy boxes placed upfront became waterlogged and were difficult to move. I reported the problem so that the next used won't be disappointed .

Patricia D.
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Customer did not leave a comment.

John W.
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I did a self check-in which I found to be difficult because of fatigue. The Center was closed as it was Sunday.

JOHN M.
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Customer did not leave a comment.

FRANKLIN S.
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Your web site is misleading! My initial quote was for less than the fimal bill - not because of taxes or any other valid reason. Apparently the charge for a one way trailer rental is AUTOMATICALLY set at two days!!! I returned the truck/trailer combo 24hrs after picking them up but was charged for two full days. Fix the web quote process to be an accurate tool. The way it is now left a very unhappy customer.

Scott F.
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Customer did not leave a comment.

Alan K.
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They were closed on Sundays so no was around. I called ahead of time and the very nice lady was very helpful.

ALAN K.
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The sales lady went way above and beyond her capabilities to make us feel welcome.

Duane Diana C.
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HERB S.
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Patricia M.
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Thomas T.
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Jeanette G.
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steve V.
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Was supposed to be open until 4:00PM. Dropped off at 2:45PM and no one was there. Had to call number on contract and have them check me in.

George H.
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the trailer was not preinspected damage assessment done . it had lights not working and a bald tire. when i brought it up the attendant replied that i could fix the lights and if tire went flat to call for repair. FOR THE COST NOT WHAT I EXPECTED.

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Matt T.
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Timothy T.
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Mark S.
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Mark B.
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BOB K.
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Keith S.
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BENJAMIN L.
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William S.
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KEVIN Z.
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William R.
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DAVID B.
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robert K.
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Dale S.
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Elisabeth L.
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Easy process, good equipment, w/various locations where we needed. Great job!

DAVID B.
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I liked that my truck was fully warmed up on a cold day I picked it up!

christ S.
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If there was a tow vehicle without a box on the back to make reversing with a trailer easier.

DAVID B.
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Customer did not leave a comment.

LINDA C.
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Glenn G.
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very nice staff.

Charles F.
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I tried to pickup a truck at this location but nothing available at the time I needed it. Customer service experience very positive.

KEN K.
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Customer did not leave a comment.

john M.
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Nice person, good location, easy in and out.

Joe T.
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Everything was very acceptable

HOLLY Z.
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Outstanding service from RCF in Boonville NY. I have used them before and will continue when the next need arises.

Lisa S.
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jim T.
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arnold R.
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Despite having computer issues at the time the staff were extremely helpful and pleasant to deal with.

ALLEN H.
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Customer did not leave a comment.

john S.
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No reviews have been submitted for this location.

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