Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment (5x8 trailer) had been parked on location fir at least a week, yet they let the trailet go on a 1200 mile trip with a very bad tire. No mention of the damaged fender was given
Recommended drop-off would not accept trailer, not helpful as to where else I could go. Finally found one in Venice which you can add to your list of one of the best dealers U-haul has in in the state of Florida
There were geasey foot prints on the floor that transferred to the bottom of our furniture, boxes and blankets and transferred to my hands when we unloaded and our carpet. We have a mess. Thanks
Very nice to deal with
very helpful and exceptionally friendly
As soon as I arrived i was met by personnel from the business to help unload the trailer. Very friendly. I would definitely recommend this location
the cost for 3 days was high
No comments at this time.
Have better commnications internally
No improvement needed
The drop-off point was a completely different story. Very smelly person needed a shower, and this was before 9am! Company clothes would have been a better choice than spandex! She had no clue what she was doing, so, I had to train her! Wow!
Excellent service as usually. Thank you
checking out a trailor took a while, system seemed cumbersome to guys using it
Good experience both trailer and the local guys. Thanks
Good service and a special thank you to the AFM for helping with this rental.
Every thing went very well. I would rent here again. Thank You
The truck NEVER came out of tow/haul which chewed up gas and made it difficult to go over 60 MPH. The driver window leaked water too.
Good professional service. Thank You
Trailer pulled well.
I was unhappy to find out there was a charge after the rental for paying with a credit card
Shorted me one dozen furniture pads. Had to drive 40 mile round trip to pick them up with our car.
Reserved a trailer to pick up at one location, and the day before the rental I was notified that I would have to pick up the trailer at a different location that was 60 miles away from the original.
The agent was conducting other business related to his Internet problems and made us stand around for around 20 minutes of clearly wasting our time. Easy business tip: your business problems take second place to whatever the customer's problem, and certainly while the customer is standing in front of you. Nice enough guy, but the basics eluded him.
did not have the truck I requested and the bill was all wrong and had tp travel to a differed location to gat a truck dolly And come to find out the buissness was even open open on the day of pick up so had to to different location in cheboygan mu to get utilly dolly went to get truck in Onaway and again diddnt have right size truck had to take a 15 ft and not a 22 ft I requested i
The person working there was very friendly and courteous. I was in and out in a very short time
Great at both ends of the move, the guys were really nice, and ever informative. Our frist time renting, and if I move again,which I never will, I would rent u haul.
The guys are new at this which made the process longer than necessary. Arriving at our destination we discovered a $65 charge we were not informed of. Called U Haul customer service and the immediately corrected the problem. Just be sure to check your rental agreement for any charges you were not informed of.
Everything went great from time of pick to return
this auto transport needs a good power washing.
Fast and friendly service. Seamless to pick up and be on our way - thanks!
Post the door opening size We rented the trailer based on the interior demensions What we had to move would not fit thru the door Rented Pulled wasted a full day gas and 50.00 for nothing
