Customer Reviews for Red Roof Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Red Roof Plus

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CHRISHAWN D.
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Customer did not leave a comment.

Kenneth N.
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The location is a hotel, had to find person ,Where I had preregistration,and gave my credit card .i arrived and had to start over and pay again... then was told if I need then to get my car dolly I would have to pay another $20.00 ,so I went and found the dolly and pulled it out from the back ,hooked and left

Randy B.
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Customer did not leave a comment.

Vincent H.
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Customer did not leave a comment.

elaine T.
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Personnel at site worked hard to assist me but drop off took way too long. Not sure if this is a new drop off location or just the first time for a trailer drop off, but almost an hour for drop off of a trailer seems a bit long. Personnel might need some training in uhaul drop off procedures to make it easier on them.

Scott S.
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I did the online registration, but when I showed up, nothing was ready. I had to do everything as if I had done nothing ahead of time. I also had pre-ordered a dolly, a piano dolly and 6 blankets; none of which were ready or in the vehicle. I had to go back inside to ask again for these as I was ready to leave. The worst part was as I started to drive away, I felt something crawling on my legs. I then noticed ants inside the vehicle. I dusted them away and then sprayed. After we were all loaded and having to leave, I then noticed that ants were present all over the vehicle. When you opened the door, the rim of the door and up onto the overhang of the top, were lined with ants. There was nothing I could do. I had to drive the next 10 hours w ants throughout my van. It was a horrible experience. I've used U-Haul many times in the past and likely will continue to do so, because I know this one location is not a good representation of the service that is typically provided. But, I will shop for other options and I especially will inspect for ants before taking a truck.

Frederick B.
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A confusing place to return. Had there not been another U Haul product in the lot, I would have not known it was the correct place, although I was at the correct address and saw the Red Roof Plus signage. Parking lot was dark. No key dropbox as outlined in instructions. Had to walk down to hotel entrance to try and figure out what to do with the key. Attendant waived me in. He had the correct paperwork and was very friendly and efficient, but there was no signage or information (other than the other trailer in the parking lot) indicating that this was a U Haul drop spot.

Jon R.
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Customer did not leave a comment.

Greg S.
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