Customer Reviews for Rest Well Inn
(U-Haul Neighborhood Dealer)

483 reviews

25491 US Hwy 12   Tomah, WI 54660
(Across From Airport)

(608) 372-5601

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(608) 372-5601

25491 US Hwy 12
Tomah, WI 54660
(Across From Airport)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Kat G. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Awesome people to work with.

Faye V. 
Rating:
5.0

Great Guy to work with. Very Professional

Henry K. 
Rating:
5.0

Customer did not leave a comment.

Anne Z. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
5.0

This was the best experience I could have asked for. Great with getting what is needed. I would reccomend everyone to tent from here.

Leanna D. 
Rating:
5.0

I had rented a completely different vehicle online. And U-Haul as a whole deserves a 0 star rating for this time. If it weren't for the people at rest well in going out of their way to accommodate me and find me a truck for u hauls mistakes of telling me one was Available when it was not I would probably never chose to rent anything again.

Janie L. 
Rating:
5.0

I'm happy with the service I received!!

dawn E. 
Rating:
5.0

Excellent service! Owners were helpful, pleasant to work with and made our experience easy and efficient - which was very appreciated after a long, hot day of moving our youngest back to college! Thank you!!

Lisa R. 
Rating:
5.0

Had a “guaranteed” reservation for a vehicle tow trailer. They had none there, only tow dolleys.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

very smooth check out process, person was very helpful in getting equipment hooked up

Lance S. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Malee from Rose St. UHaul in La Crosse was super helpful getting our pickup reservation changed from La Crosse to Tomah so we could get a larger truck, and she saved the day! Thanks, Malee!!

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Excellent service, however phone service for uhaul is extremely slow. I actually hung up and drove to the location to get information. Rented on the spot. This provider is very friendly and helpful

Gary D. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The staff were friendly and helpful!

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Owner were both great knew what they were doing. Got out fast, checked fast. UHaul website is impossible to use and I write websites for a living. Much like OBama Care. You could greatly improve your sales if someone that had never used the site 10,000 times could figure it out. I had 3 people that do lots of on line ordering gave up. Tomah Wisconsin on Hwy 12 is the best place to rent a truck or trailer. Thanks Guys JeffKreger@TurnKeyHome.com 262-930-7969

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

I had a completely positive experience with both pick up and drop off locations.

sheron S. 
Rating:
4.0

The 10' Uhaul could not be guaranteed that it would be returned by Sun., April 18 which is when I wanted to pick it up, but the owner of Rest Well Inn said she would give me that one for $19.99, the same price as the 10" one. I appreciated that.

Jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
2.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Did everything via web for dropping it off. It was easy to do and helpful.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

Lori C. 
Rating:
2.0

What really brought the UHaul experience down was the software was EXTREMELY FRUSTRATING. I returned my vehicle after hours, I tried to return it 4-5 times, with out ever being able to complete, also my unit came with a big scratch along the passenger side, so I wanted to share the pic to dispute.... but it would not let me back in to dispute! WHAT

gordon D. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Arica G. 
Rating:
4.0

Customer did not leave a comment.

Matthew U. 
Rating:
5.0

All good and great thanks

Maurice p L. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Last minute plans came off as if we"d made a reservation weeks in advance great people, in good repair equipment, easy return

Roger C. 
Rating:
1.0

I completed the reservation online- checked in, paid for, all done prior to pick up. The person onsite changed the reservation. We had wanted to drop off somewhere else and it was changed to come back to this location. Person was rude and did not seem to understand that the reservation and check in were already completed. The process should have been seamless and the reservation should not have been changed.

Claus K. 
Rating:
4.0

Customer parking that is marked or signed.

Ali R. 
Rating:
5.0

Customer did not leave a comment.

kole K. 
Rating:
3.0

Customer did not leave a comment.

Barbara J. 
Rating:
4.0

Trailer blew a tire caught fire ruining my work/dress clothes with smoke damage. Had to throw away 10 dress shirts 3 pairs dress pants and my bathroom floor mats

Darin D. 
Rating:
1.0

Gas tank was 1/4 full and they tried to charge me full tank. I asked her a question as to the mileage and her response was she does not know anything that is outside of renting the van. Pretty rude individual.

Aditya K. 
Rating:
5.0

Customer did not leave a comment.

Stan J. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

We received a brand new truck to rent! Very comfortable and clean. The service received was awesome. Definitely recommend Rest Well Inn for moving truck rental needs. They have great hours for in person assistance too! The online reservation system made for quick, easy and fast check in and out!! Thank you Rest Well!!

Irene K. 
Rating:
4.0

Do not include Sparta as a pick up location if it's not available as an option.

Adrian S. 
Rating:
5.0

Very friendly service

Kenneth S. 
Rating:
5.0

Nothing to improve. Great deal for 8 days to return to pick up location

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Benjamin A. 
Rating:
3.0

Have customer service follow through when there are issues and don't just assume they're going away. You customer service sucks. I was charged 120 plus for a 10 foot truck i used 5 hours and drove 3 miles. I was charged for insurance, 2 days rental and fuel costs of over $12. I have spoken with customer service 3 times and have been promised a return call from a area manager all 3 times and still no call. Use a different company if you can uhaul are thieves.

Dawn G. 
Rating:
5.0

They did a great job getting me set up, and on the road.

Randy M. 
Rating:
3.0

Customer did not leave a comment.

Dori K. 
Rating:
5.0

It was all good

Michael L. 
Rating:
3.0

The customer service was nice. The first 5x8 cargo trailer I picked up was missing the tie down points on the left side, rendering it useless to me. The second trailer was fine and worked out well. I completed all rental requirements online, which made the pickup process quick and easy.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Gerardo S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

When I got the U-haul home there was furniture parts still in it from the last user.

Scott V. 
Rating:
3.0

Let's start with the good, because there was plenty of that. The service from Rest Well was excellent. The truck was comfortable, ran well, was in excellent condition for the most part and was easy to drive. The bad: We are in Wisconsin in the winter. I expect that if I rent any vehicle, it's prepared for Wisconsin in the winter. Saturday was fine. The weather was clear and the driving was easy. The only issue was that the temperature know was stuck on full hot but i was able to roll the window down a bit to cool the cab off. Sunday was a snow event. The wipers on the truck are literally broken. The passenger wiper was separating such that it wouldn't stay in the wiper arm and the rubber was coming apart from the metal ribs that give it shape. The result was that it contacted the windshield in only one place. This place eventually iced over causing the entire wiper arm to lift from the windshield and the only place left clear was where this build up rubbed on the windshield. The driver's wiper was also broken. it wouldn't stay attached to the wiper arm and therefore couldn't clear the windshield. This resulted in a path of ice building up directly in my line of sight that was about 4 inches wide. I had to reach out the window and pluck the wiper to snap it against the windshield to clear the ice from the wiper and get it to clear a little better. I had to do this about every mile and a half. This was a dangerous situation to say the least. I don't claim to be the best driver in the entire world but I'm at least experienced both with passenger cars and with large trucks. If this vehicle had been given to someone with less experience or some given to panicking, the results would have been disastrous. It seems to me that checking the wipers should be a basic inclusion to any safety inspection. The fact that both wipers failed in snow, and frankly would have been equally useless in rain, tells me that they had been left uninspected.

Mike W. 
Rating:
3.0

Location smelled like smoke/stale/musty but drop off was extremely easy.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Addie K. 
Rating:
5.0

THE REST WELL INN WENT ABOVE AND BEYOND HELPING ME WITH MY UHAUL RENTAL THEY WERE EXTREMELY HELPFUL AND COURTEOUS THIS IS OUR THIRD YEAR WE HAVE RENTED FROM REST WELL INN AND WILL CONTINUE FOR YEARS TO COME THANK YOU VERY MUCH

Sally T. 
Rating:
5.0

Darryl at Tomah Wisconsin Uhaul Is so professional and personal ly Nice We recommend this location for your moving needs The Rest Well Inn Uhaul location Thanks Darryl You're fantastic !

Wayne H. 
Rating:
5.0

Excellent

Kizito W. 
Rating:
2.0

Excellent customer service. The location is inconvenient; however,I would rent again

mahala M. 
Rating:
3.0

Customer did not leave a comment.

RAE H. 
Rating:
3.0

Customer did not leave a comment.

henrietta F. 
Rating:
5.0

Always great service

KIONNA J. 
Rating:
3.0

Customer did not leave a comment.

Kurtis M. 
Rating:
5.0

This gentleman bent over backwarda to help us as we were stranded.

Sean E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

This is for uhaul only .The front tires were bald on the right side of both both tires. This is meaning a steering and an alignment issue that needs attention. No washer fluid in reservoir. The transmission shifts down really hard slowing down after 45 mph. This environment fee is a profit scam since this company is a 3 billion dollar company that cant repair their product to safe standards. Wait until some one get hurt or killed. Be know do!!

Shawn F. 
Rating:
2.0

Customer did not leave a comment.

Jenney C. 
Rating:
1.0

The lady in charge was very rude. She cussed me out and hung up on me. When we showed up to drop the truck and trailer off the driveway/parking had no room. I think you should pull the uhaul contract from rest well inn, this wasn't the first terrible experience I've had dealing with this particular company.

Stephenandrew C. 
Rating:
1.0

The lady cussed me out. She was very rude.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Nice people. Was there for me when I needed a car dolly desperately!

john W. 
Rating:
3.0

Store was not open on Sunday as it was supposed to be

Janice L. 
Rating:
5.0

Fill in the correct return mileage, my dumbass never looked at the mileage when I got in the truck, so my 23 miles that I drove turned in to 74 miles. Then as I went to unload the truck at 930 pm I find out the cargo light doesn't work, so I'm stuck loading my stuff in to a storage unit in the dark. Never again!!! Ill just use my truck next time.

Greg B. 
Rating:
3.0

Customer did not leave a comment.

annette S. 
Rating:
3.0

I had to travel an hour out of my way to pick up my uhaul truck. Not at all convenient! Will be trying a new rental truck place next time since this is the second time I've had to travel long distances for a pickup!

Brett M. 
Rating:
5.0

Nothing, great people, and even better truck

gary D. 
Rating:
4.0

Customer did not leave a comment.

colette A. 
Rating:
1.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

Chevy A. 
Rating:
4.0

Customer did not leave a comment.

Ileana L. 
Rating:
5.0

Everything was great.

Michael L. 
Rating:
5.0

These people are great, always friendly and helpful.

Ernie T. 
No reviews have been submitted for this location.

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