Customer did not leave a comment.Lori C.
Rest Well Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What really brought the UHaul experience down was the software was EXTREMELY FRUSTRATING. I returned my vehicle after hours, I tried to return it 4-5 times, with out ever being able to complete, also my unit came with a big scratch along the passenger side, so I wanted to share the pic to dispute.... but it would not let me back in to dispute! WHATgordon D.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.Arica G.
Customer did not leave a comment.Matthew U.
All good and great thanksMaurice p L.
Customer did not leave a comment.Ashley K.
Last minute plans came off as if we"d made a reservation weeks in advance great people, in good repair equipment, easy returnRoger C.
I completed the reservation online- checked in, paid for, all done prior to pick up. The person onsite changed the reservation. We had wanted to drop off somewhere else and it was changed to come back to this location. Person was rude and did not seem to understand that the reservation and check in were already completed. The process should have been seamless and the reservation should not have been changed.Claus K.
Customer parking that is marked or signed.Ali R.
Customer did not leave a comment.kole K.
Customer did not leave a comment.Barbara J.
Trailer blew a tire caught fire ruining my work/dress clothes with smoke damage. Had to throw away 10 dress shirts 3 pairs dress pants and my bathroom floor matsDarin D.
Gas tank was 1/4 full and they tried to charge me full tank. I asked her a question as to the mileage and her response was she does not know anything that is outside of renting the van. Pretty rude individual.Aditya K.
Customer did not leave a comment.Stan J.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Emily S.
We received a brand new truck to rent! Very comfortable and clean. The service received was awesome. Definitely recommend Rest Well Inn for moving truck rental needs. They have great hours for in person assistance too! The online reservation system made for quick, easy and fast check in and out!! Thank you Rest Well!!Irene K.
Do not include Sparta as a pick up location if it's not available as an option.Adrian S.
Very friendly serviceKenneth S.
Nothing to improve. Great deal for 8 days to return to pick up locationRobert F.
Customer did not leave a comment.Benjamin A.
Have customer service follow through when there are issues and don't just assume they're going away. You customer service sucks. I was charged 120 plus for a 10 foot truck i used 5 hours and drove 3 miles. I was charged for insurance, 2 days rental and fuel costs of over $12. I have spoken with customer service 3 times and have been promised a return call from a area manager all 3 times and still no call. Use a different company if you can uhaul are thieves.Dawn G.
They did a great job getting me set up, and on the road.Randy M.
Customer did not leave a comment.Dori K.
It was all goodMichael L.
The customer service was nice. The first 5x8 cargo trailer I picked up was missing the tie down points on the left side, rendering it useless to me. The second trailer was fine and worked out well. I completed all rental requirements online, which made the pickup process quick and easy.Eric L.
Customer did not leave a comment.Gerardo S.
Customer did not leave a comment.JOHN H.
When I got the U-haul home there was furniture parts still in it from the last user.Scott V.
Let's start with the good, because there was plenty of that. The service from Rest Well was excellent. The truck was comfortable, ran well, was in excellent condition for the most part and was easy to drive. The bad: We are in Wisconsin in the winter. I expect that if I rent any vehicle, it's prepared for Wisconsin in the winter. Saturday was fine. The weather was clear and the driving was easy. The only issue was that the temperature know was stuck on full hot but i was able to roll the window down a bit to cool the cab off. Sunday was a snow event. The wipers on the truck are literally broken. The passenger wiper was separating such that it wouldn't stay in the wiper arm and the rubber was coming apart from the metal ribs that give it shape. The result was that it contacted the windshield in only one place. This place eventually iced over causing the entire wiper arm to lift from the windshield and the only place left clear was where this build up rubbed on the windshield. The driver's wiper was also broken. it wouldn't stay attached to the wiper arm and therefore couldn't clear the windshield. This resulted in a path of ice building up directly in my line of sight that was about 4 inches wide. I had to reach out the window and pluck the wiper to snap it against the windshield to clear the ice from the wiper and get it to clear a little better. I had to do this about every mile and a half. This was a dangerous situation to say the least. I don't claim to be the best driver in the entire world but I'm at least experienced both with passenger cars and with large trucks. If this vehicle had been given to someone with less experience or some given to panicking, the results would have been disastrous. It seems to me that checking the wipers should be a basic inclusion to any safety inspection. The fact that both wipers failed in snow, and frankly would have been equally useless in rain, tells me that they had been left uninspected.Mike W.
Location smelled like smoke/stale/musty but drop off was extremely easy.Jennifer M.
Customer did not leave a comment.Addie K.
THE REST WELL INN WENT ABOVE AND BEYOND HELPING ME WITH MY UHAUL RENTAL THEY WERE EXTREMELY HELPFUL AND COURTEOUS THIS IS OUR THIRD YEAR WE HAVE RENTED FROM REST WELL INN AND WILL CONTINUE FOR YEARS TO COME THANK YOU VERY MUCHSally T.
Darryl at Tomah Wisconsin Uhaul Is so professional and personal ly Nice We recommend this location for your moving needs The Rest Well Inn Uhaul location Thanks Darryl You're fantastic !Wayne H.
Excellent customer service. The location is inconvenient; however,I would rent againmahala M.
Customer did not leave a comment.RAE H.
Customer did not leave a comment.henrietta F.
Always great serviceKIONNA J.
Customer did not leave a comment.Kurtis M.
This gentleman bent over backwarda to help us as we were stranded.Sean E.
Customer did not leave a comment.Richard S.
This is for uhaul only .The front tires were bald on the right side of both both tires. This is meaning a steering and an alignment issue that needs attention. No washer fluid in reservoir. The transmission shifts down really hard slowing down after 45 mph. This environment fee is a profit scam since this company is a 3 billion dollar company that cant repair their product to safe standards. Wait until some one get hurt or killed. Be know do!!Shawn F.
Customer did not leave a comment.Jenney C.
The lady in charge was very rude. She cussed me out and hung up on me. When we showed up to drop the truck and trailer off the driveway/parking had no room. I think you should pull the uhaul contract from rest well inn, this wasn't the first terrible experience I've had dealing with this particular company.Stephenandrew C.
The lady cussed me out. She was very rude.Stephen C.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.robert B.
Nice people. Was there for me when I needed a car dolly desperately!john W.
Store was not open on Sunday as it was supposed to beJanice L.
Fill in the correct return mileage, my dumbass never looked at the mileage when I got in the truck, so my 23 miles that I drove turned in to 74 miles. Then as I went to unload the truck at 930 pm I find out the cargo light doesn't work, so I'm stuck loading my stuff in to a storage unit in the dark. Never again!!! Ill just use my truck next time.Greg B.
Customer did not leave a comment.annette S.
I had to travel an hour out of my way to pick up my uhaul truck. Not at all convenient! Will be trying a new rental truck place next time since this is the second time I've had to travel long distances for a pickup!Brett M.
Nothing, great people, and even better truckgary D.
Customer did not leave a comment.colette A.
Customer did not leave a comment.Thomas I.
Customer did not leave a comment.Chevy A.
Customer did not leave a comment.Ileana L.
Everything was great.Michael L.
These people are great, always friendly and helpful.Ernie T.
Customer did not leave a comment.Rodney G.
excellent service by very helpful and friendly staff.Ken C.
Door was locked, although the person answered the doorbell quickly. She asked if I wanted a paper receipt and I said yes, which she was not pleased with but begrudgingly agreed to. Once inside, she was very speedy and helpful.ERIC W.
When I dropped off the truck on Sunday at the Rest Well Motel I returned it eary and he said "The U-haul end is closed" but he let me me turn in the keys.Mike B.
Customer did not leave a comment.Alan F.
Customer did not leave a comment.Larry G.
These people are very nice to deal with I am very happy with the customer service they provided. ThanksTom P.
Very nice people to deal with I have no complaints on this rental. Wish all people were this accommodating.Tom P.
owner was rude asked to have gas checked some documentation that uhaul was turned in good condition owner refused said was closed place was a mess they do not represent Uhaul or tomah WI well at all. Rest Well Inn what a jokeTom K.
Customer did not leave a comment.Tina M.
Customer did not leave a comment.Ralph S.
Very friendly and courteous!Daniel F.
Nothing needs attending to, my experience was pleasant and enjoyable, and service was available within minutes of my entering the establishment.Michael B.
This location could do nothing more. However, UHaul as a company kind of irked me. I took a trailer from WI to KS. It was 100 round trip or 500 one way!!! WTF? I had to haul an empty trailer back 500 miles!!! so save 400 dollars! Talk about pissing off a customer!Glen M.
EXCELLENT SERVICE WITH GOOD HELP 5 STARS*****wayne T.
Trailer had a bent dropside fender and did not line up on one side other than that it was in great conditionEric L.
Pick up wa sc suppose to be in Sparta WI, but this worked.Clayton W.
Customer did not leave a comment.Chad M.
Thank you very much. Very nice and helpful serviceKevin A.
QUICK AND EASY SERVICE EXCELLENT 5 STARS!!!!!!!wayne T.
One of the nicest places I've been to, Friendly, Sincerely kind, courteous, very helpful and hospitable. would recommend this locate to anyone and would rent from here before going elsewhere.Oswald K.
THE REST WELL INN IN TOMAH WAS AN EXCELLENT EXPERIENCE WITH THEM THEY MADE IT SO EASY AND WORRY FREE AND I WOULD RECOMMEND THEM TO ALL MY FRIENDS IN NEED OF A UHAUL TY SO MUCHSally T.
There is no jack on the tongue of the trailer. There was no way I could lift it by myself. Would recommend jack on the trailer so a female can pick up and return trailer without having to find helpRegina Z.
I think everything was just fine. Service was nice and quickMichael M.
EXCELLENT SERVICE LOCATION ALL THE HELP I NEED THANK YOUwayne T.
Always a pleasure to work with you guysKenneth B.
Customer did not leave a comment.Claudia M.
I've rented many uhauls over the years all over the country. Rest well inn is by far the beat experience I've had.Thomas L.
Customer did not leave a comment.Diane L.
Nothing this location was greatEugene N.
THE REST WELL INN WENT OVER AND ABOVE TO HELP US GET OUR U HAUL AND CONTACTED US WHEN IT WAS READY THEY WERE GREAT AND VERY HELPFUL. THIS IS THE SECOND TIME WE RENTED FROM THEY AND THEY HELPED TO PERFECTION RECOMMEND THEM TO ANYONESally T.
Excellent customer service! I will definitely be back again, Very kind people, nice place.DAVID B.
Customer did not leave a comment.Kenneth B.
Great peopleAlan F.
Customer did not leave a comment.Mary M.
We turned the trailer in early and we were charged a late fee. We went back and talked to the owner and he said he would fix it but checked again 2 weeks later and its still not fixed.Ryan M.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.BOZENA B.
The truck had a light on for an oil change and the battery died while we were loading it. We had the lights on in the back for 15 minutes before the lights started dimming. When we went to start the truck, the battery was dead. Had to jump start the truck and then leave it running the rest of the time we loaded and unloaded.Adam R.