Customer Reviews for Retasket Lodge & RV Park
(U-Haul Neighborhood Dealer)

116 reviews

1264 Bouvette Rd   Lillooet, BC V0K1V0

(250) 256-2328

Location Hours

  • Mon-Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(250) 256-2328

1264 Bouvette Rd
Lillooet, BC V0K1V0

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Anja H. 
Rating:
4.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Garrett M. 
Rating:
5.0

Better maintenance on trucks maybe safety check truck had an exhaust leak and the steering was wobly.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Sionna M. 
Rating:
5.0

I ended up lubing the ratchet straps for better use and will be easier for the next user

JEFF C. 
Rating:
1.0

Dealt with UHaul many times over the years. You ripped me off this time, never again. I'll tell my extensive network of family, friends and business contacts never to deal with UHaul. I entered into a verbal agreement with UHaul in Lillooet for $145 trailer rental, $40 insurance and $5 safe trip fee. The guy said his computer was not working and the contract would be emailed to me. A contract was sent but NOT what I agreed to and $845 was charged to my credit card. I've been trying to get it fixed ever since and I still didn't get my money back. Then when I returned the trailer to Bear Lake the guy there said I would get a credit. Instead another charge was posted against my credit card for even more money.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Terrance I. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Debbie Y. 
Rating:
1.0

I'm rating this location as very poor because I had to drive over 2 hours to pick it up and then 2 hours back home. I was very disappointed that there was not one any closer.

Jennifer M. 
Rating:
5.0

The u-haul had broken glass in it and we had to sweep it out before we could use it.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Ik does an excelant job in running the u haul

Bob M. 
Rating:
5.0

Great place to rent U-Haul equipment. At the time i rented there were a lot of van varieties to choose from. Staff are friendly and pleasure to deal with.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

kasey R. 
Rating:
5.0

Make sure the inside is clean. Insure the wiring for the lights is working properly the 4-prong connector was severely worn.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

my preference would have been for a smaller truck which I requested. if an upgrade is necessary due to lack of availability the customer should get the upgrade for same rate as vehicle requested (personal opinion)

Eric R. 
Rating:
5.0

I appreciated the effective and friendly service.

richard F. 
Rating:
3.0

Diana King, customer service representative at the call centre, was very helpful in arranging for me to drop off the truck much closer to home. She was polite and friendly and a pleasure to deal with.

Marco V. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

SERGE C. 
Rating:
3.0

Customer did not leave a comment.

Kasey R. 
Rating:
5.0

My agent was very helpful. Very happy with experience

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

The hitch is very heavy. If you are alone and not able to do heavy lifting you need to bring another person to help. The local Uhaul owner cannot help due to physical limitations. Same goes for dropping off at other locations if you are dropping after hours.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

cherisse S. 
Rating:
5.0

Customer did not leave a comment.

HIJRAN A. 
Rating:
3.0

Always happy to help us. Did return our deposit .

jason Q. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

gordon R. 
Rating:
2.0

Customer did not leave a comment.

helen B. 
Rating:
5.0

Always courteous and friendly at this location.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Make the passenger side mirror more adjustable ... has two positions - we did not have an Allen key on us so could not lock it into safe and correct place for visibility . Ike the manager was awesome - very helpful Great customer service

Jill M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
4.0

Customer did not leave a comment.

Rick H. 
Rating:
1.0

Increase your customer experience Pick up was horrendous Middle of nowhere

Gerard K. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
1.0

We had to drive 250 KMs to get the truck which was filthy, we had ordered dollies and pads, NONE were supplied, very poor service

james H. 
Rating:
5.0

The windshield wipers were badly damaged and was difficult to see when it started to rain.

TROY V. 
Rating:
5.0

There were no furniture blankets available at this location but I had my own so it made no difference to me. Friendly professional service. Got really good advice about arrangement for moving the rest of my belongings from Greater Vancouver area.

Agata K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

matt M. 
Rating:
4.0

Customer did not leave a comment.

Gordon P. 
Rating:
1.0

Customer did not leave a comment.

Patty S. 
Rating:
1.0

this was 350km round trip to pick up the uhual. It was on a highway ( duffy road ) which has multiple accidents and the hill was 15% and 11% steep incline and decline... very very unsafe esp in a 26ft truck.

Dale J. 
Rating:
4.0

Polite & professional, but clearly couldn't give a shit about a U Haul customer. Found another pair of car trailers there. One brake cylinder was full, but the other had a lid so tight I required my water pump pliers and very excessive force to open - and find it almost empty. Again, shame on U Haul and your horrifying maintenance schedules - you absolutely suck.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

We were very well served and satisfied with the excellent service we received.

Saul T. 
Rating:
3.0

Customer did not leave a comment.

Brad N. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
3.0

The drop off was pain free.

Lee T. 
Rating:
1.0

make sure the truck is not hooked up to a trailer , and is ready to go. we were lucky to get a truck at all, even after reserving one . we had drive 100 km out of the way to pick it up. we were given a discount for our inconvenience , which we appreciated.

Mark B. 
Rating:
5.0

Great service at this drop off location

Angus A. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
4.0

The location was great - however we had problems given the inside of the trailer box is not a uniform dimension - we were using the trailer to transport 4x8 sheet material and it would not fit despite the trailer being 5x8 supposedly. we went to a uhaul location in Vancouver where we were told we could exchange for the larger trailer yet we would no longer be subject to the daily rate but $300 dollars instead. What a rip-off. Once again U-Hual;s mantra from its corporate locations is "the customer,s always wrong.......and you owe us money) I,ve never had a good experience renting from U-Hual's corporate offices - This is my last uhaul experience after many,, any alternative is better and its encouraged me to purchase an expensive trailer of my own.

Jane R. 
Rating:
3.0

It would have been nice to have been warned that I might have too go 2.5 hours away to pick up the truck

David W. 
Rating:
5.0

Customer did not leave a comment.

DALLAS LEVAR R. 
Rating:
5.0

Service in Lillooet is excellent!

Christina K. 
Rating:
5.0

Customer did not leave a comment.

MARIAN S. 
Rating:
3.0

Winter Tires for Driving in Snow

Reginal F. 
Rating:
5.0

As always, Ike does an exceptional job for UHAUL and his facility is above average with decor etc.

DWAYNE H. 
Rating:
4.0

Customer did not leave a comment.

DOUG F. 
Rating:
3.0

I want to clarify for you, The reservation was screwed up more than 3 times i had to callback and correct it. you sent the file to the wrong location, then said oh it happens. NOT WHEN YOU HAVE PEOPLE WHO CAN READ. or KNOW where places are. this truck was not fit for the mountain roads, it slipped out of gear, and was really hard to slow down even in first gear. it was leaking fluids unbeknownst to me. I had to call your protection line only to be told the truck wasnt covered, because it was user error. the truck ended up in a minor ditch 30 feet from my door, on the driveway due to it slipping out of gear trying to go up the driveway. i had to call a tow truck, i got it out. unloaded it and took it to the level street, went up to the final place in lillooet got the rep and gave him the keys said i am not driving it anywhere their are hills and location is at the top of a hill with winding curves. I am so upset and disappointed with UHAUL SERVICE and i doubt I will rent again. This was the 2nd truck i got out of a location in vancouver area that was a piece of trash and unsafe for our roads. Maybe in the USA you dont care about people's safety but in CANADA WE DO. all the people i spoke to over this reservation the only two who were extremely helpful were Bob at BMG, and IKE at lillooett.

BRUCE G. 
Rating:
4.0

The location is a bit difficult to find. The operators were very nice and made the hand off very quick and easy.

HOLLY D. 
Rating:
5.0

The price per km was higher than expected, and did not make a one-way rental affordable. Price per km should be lower so that doing a one-way rental becomes more affordable (and better for the environment).

Pascale G. 
Rating:
5.0

staff were very helpful and i breezed in and out of there in record time.

GARRY J. 
Rating:
5.0

This is always a great place as the dealer also runs a very top notch motel on site.

BRUCE L. 
Rating:
5.0

Always a pleasure to deal with Ike and his wife.

Dwayne H. 
Rating:
3.0

Dual rear inner wheel 10 lb pressure if I didn't have someone following me And flagged me down I could have been in real jeopardy. Arranged drop off location supposedly right off highway 1 but was several km from expected location. All equipment should be safety checked before leaving the lot

Wendy P. 
Rating:
3.0

The radiator hose disconnected from the coolant resevoir on the truck I rented. After this occured of course the engine overheated, leaving me stranded with in an area with no phone reception. Managed to get a lift back to town from a passerby so I could make a phone call to U-Haul. I was told by a U-Haul representitive that there would be a minumum 2 hour wait and that it was my responsibility to stay with the truck until a tow truck arrived. So I bought 2 containers of anti-freeze and a bottle of water, got a ride back to the truck, connected the radiator hose back on, and topped the coolant. Four hours later I dropped off the truck and did not arrive home until after 10PM. Oh, and I was still charged without any discount for the trouble I went through, and was never reimbersed for the antifreeze I purchased. Poor maintenance of equipment and terrible customer service. Let's just say I will never rent from U-Haul again.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

BOB G. 
Rating:
5.0

Excellent

JULIE B. 
Rating:
5.0

Perhaps a bit more uhaul signage is probably the only suggestion I could suggest for this location.

GARY J. 
Rating:
4.0

I was unable to open the receipt attachment in the email I received from u-haul after I returned the rental.

William H. 
Rating:
4.0

a better sign. i could see 'motel', but i had to park and walk up to the sign to see that it actually Was the right place

bob G. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

Please just pass on my thanmks for the bottle of water the management gave me; it was very warm and I was parched!! I really appreciated that!

GORDON H. 
Rating:
5.0

Customer did not leave a comment.

kayla J. 
Rating:
5.0

It was all good

Leonard I. 
Rating:
5.0

Staff was friendly, knowledgeable and efficient.

SHARON M. 
Rating:
3.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIS L. 
Rating:
5.0

great service friendly help full staff thank you

TIM M. 
Rating:
4.0

I would not recommend bc I wouldn't use uhaul again!

CHRIS W. 
Rating:
4.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

ROYCE L. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Great people and great service.

WAYNE R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
No reviews have been submitted for this location.

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