I paid for 12 moving pads but there was only 1 pad in the trailer.
Andrew F.
Customer Reviews for RightSpace Storage Peoria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Michael K.Friendly Staff, Thank you
JOHNNIE P.Very quick easy to work with and friendly too.
GERALD N.Everything was great so far. Don't know my end billing though.
KIM C.nothing. everything was perfect
DANIEL H.Excellent customer service. Very friendly. Went above and beyond to accommodate.
SANDRA T.Don't rent a U-Haul truck from this location (91st Avenue between Northern and Olive Avenues 8580 N 91st Ave Peoria, AZ 85345). We tried returning our truck we rented recently and it was a mess. We weren't told that when you return the rental truck after hours that you have to do an online return, for 45 minutes in 104°F we TRIED to fill it out (bad website). When renting the truck they took partial information from my mom and partial information from our friend who did the driving. We then called and tried getting a refund for the mess they caused and was NOT refunded. We even put more gas in the truck then was necessary. The driver's door didn't close properly and their was bits of broken windshield glass in the truck and the knob to the AC was broken. We didn't even get an apology.
MARY W.There was a man sleeping in the cab of the truck . I woke him up and he smelled like liquor. He took off on foot and didn't say much about the rental so I know he was not a worker. I let the location know and they said it happens sometimes? Didn't really feel right because of anything would have happened within the cab of the truck that would have been my responsibility. Maybe verifying if all doors are locked before the end of the night would be cool. The back I can understand if it stays open but the cab?
Brittany C.Love this location and what it offers the customer and they service is great. Thanks for being here.
JOYCE H.Excellent customer service! really great rates. Arrived at Another location first and (although reserved) they couldn't rent me a vehicle.(credit card machine issues). I was sent to Right Space Storage and my problem was solved. Way to pick up that fumble and score. Thank you.
ARTHUR T.Customer service was great!
FRANCES D.Keep everything the same
EDWARD H.Great customer service
BEATRICE B.Great employees with awesome personalities and excellent customer service that work there.
SHERYL D.Nothing, great customer service
rochelle D.Location was easy to get to, customer service was great, however, I forgot to let them know that there was a slippery substance on the floor of storage compartment.
Stephen L.The staff here is so nice and helpful. Their customer service skills are impeccable.
DIONNE A.Very helpful. Fast service. Thank you.
Kari H.Didn't get the reps name he was great.
Orlando S.They were extremely helpful and kind. We had forgotten our Wallet in the truck. When we went the next day they had it for us. We are extremely grateful about that. They went above and beyond to help us.
RANJINI E.Truck was very filthy,but did the job
THOMAS R.The staff was extremely rude to me and my family. The inside of the truck was filthy and looked like it hadn't been swept in a long time. I will never be back to this location. This was the worst service I have ever had.
MIRANDA P.Truck was clean but old and sluggish.
Elizabeth E.ATTENDANT WAS EXCELLENT... VERY PROFESSIONAL
Michaelle C.The no contact was a little difficult.
Angelica C.Gabriel was great to work with. Very nice truck, too! Loved the more neighborhood-based location that's super close to the 101. Will definitely rent from here again.
MARY C.Keep up the good work
danny C.Good customer service. Nice people to work with. Facility clean. Thanks.
Linda Q.If the open time states 10am then the staff should be there earlier than 10am to actually open and serve customers that were there at 10 am instead of whenever they decide to open the doors. Also, before renting out a truck the staff should make sure there aren't bullets or devices that are used to break into vehicles left in or on the truck. Upon returning the truck I had to wait outside with my mom for someone to return the office so I could turn the keys in. Had anyone mentioned that there was a lock box I might have put the keys in it and been on my way BUT I had the amazing privilege of turning in 2 40mm S&W bullets that were left on the outside window sill of the truck, into the young lady who did my check-in and check-out. She was very unbothered by the fact that I handed them over to her, like it happens every day, and that they had been left on the truck no apologies whatsoever.
Angela L.Only issue I had with this location that upset me was the return process. Rental was due at 2:30 and I returned at 1:30. I went to go inside to return and the door was locked. Looked at the door and it said they closed at 2. I tried calling The number on the door and nobody answered. Once I completed the return process on the app and went to drop the key in the payment drop box a women came out and said “oh, I just saw it was back on the lot.â€
Nicholas H.I think the guy who helped us was absolutely amazing. Very informative and kind. Loved his customer service will definitely be back and recommend my family and friends to use this location. Thank you so much
William P.Make sure the vehicles are clean for the next renter. I was going to be charged for a mess in which I had not created but yet received it that way.
Sharon N.Great staff! Helped with any questions I had promptly.
Brianna R.For some reason, I was charged 20 on my receipt for coverage when it was 10 online when ordering. My receipt was over 75 for a half day rental at 19.95 a day advertised with only 8 miles at 59 cents a mile. Riddle me that? I had the same type of rental this past Saturday at another location for half that. I'll be calling to speak to someone in the morning.
Kimberly K.Several other customers were helped before me, that came in after me. Because they were there for the post office.
Susan P.Gabe at Right space storage was a huge help and made the drop off process smooth and easy. I will rent from him the next time I need a truck or equipment.
Theodore W.Staff were friendly and helpful. I was in and out quickly
Adam C.Great customer service, jessie was very pleasant.
Maribell F.The staff was great. Very helpful and informative.
Patrick M.Had a truck reservation for 11 am. Got to the location 5 minutes before and the door was locked and no lights on inside. Sign on door said hours were 9-5 on Saturdays. Several people were waiting. The person working finally showed up 8 minutes after 11 and was very rude. She told everyone to wait a few more minutes, went in and locked the door. A few minutes later she came back to the door and then walked away. No one was sure if she had unlocked the door finally. We finally just decided to go in. Staff is very unprofessional and has attitude issues. Will never use this location again.
Jason Y.Good job
James G.The pickup truck was returned after hours the evening before my scheduled time, which was right after the location opened. The bed of the truck had a small amount of gravel along with small pieces of trash and there was mud/road grime behind the wheels.The attendant promptly washed and cleaned out the bed with a cheerful attitude. There is limited parking at this location. Overall a good experience except for the previous renters having no respect and a complete disregard for others.
Guy D.You gals and guys were great
Steven V.fast and easy check in and check out
Raymond O.The truck I was given had to be jumped 2 times in 24 hours because the battery was bad and I was still charged full price.
Michael M.5/5 stars; unfortunately im horrible with remembering names but the young lady who helped us was amazing
Myles T.