Customer Reviews for RightSpace Storage Peoria
(U-Haul Neighborhood Dealer)

Rating:

1.0

The first reservation I made was at AZ Motor Trends, but their incompetent staff did NOT set up our RESERVED truck for self pickup. And, even though they post open hours on Saturday, NO ONE was there. UHaul customer service via the App sent us to a 2nd location with a new reservation. RightSpace Storage was dark. Did App check-in, could NOT open the lockbox to retrieve the key. Customer service AGAIN; they said jiggle each dial into place & jiggle small lock arm after EACH dial of combo is in place. FINALLY, after 10 minutes, we got it open, while simultaneously, we saw an OPEN sign magically appear on the left door, but, building was STILL dark. Went in to request help from attendant, who was sitting in the dark behind the counter. He wasn’t thrilled to come help open the lock box, but, WE FINALLY got it open. Truck was fairly clean, but, then drivers side visor was BROKEN; would not stay up & fell down in front of my face while driving over every bump in the road. Returned the truck after a few hours & AGAIN, could NOT open the lock box. Went to see attendant who posted a sign saying back at 2 PM. So, we left & had to drive all the way back to return the key. I WILL NEVER RENT FROM U-HAUL AGAIN, unless the ENTIRE rental is credited back to me, bcuz of UHaul’s multiple failures; not just the $50 guarantee we are to be credited. What was to be a simple move of ONE ITEM, turned out to be a massive waste of time due to UHaul. We spent MORE TIME dealing with the trucks issue than we did moving the item. TOTALLY UNACCEPTABLE! I expect immediate call at 402-209-0099 to remedy this. I have screenshots of this complaint; I hope for a quick remedy; otherwise, I will warn consumers in a variety of ways! James

Rating:

5.0

Need to repair or replace the lock on box #1.. very difficult to open

Rating:

1.0

This was a horrible experience. When I arrive, the truck didn’t even start. The battery was dead. I got a jump to get to the destination and then the truck went and start again. I kept having to get jumps during the whole time I had this track. This was a terrible terrible horrible experience. I believe I should get a full refund of my money and you should take the truck off the lot so no one else will go through what I did.

Rating:

2.0

The cab interior had food crums all over. Could not see out of the windows - filthy with greasy finger prints. The brakes would surge on stopping (warped drum I presume). Took me an HOUR to get the app to work. "internal error", wouldn't accept photos. Had to call support 3 times. Never again.

Rating:

5.0

Well when everything is perfect, goes smoothly, everybody is helpful and courteous. I don’t think there’s any need to improve. A++++++

Rating:

5.0

Love the easy pickup thru the website and hide a key. Would definitely recommend this site and process to someone else.

Rating:

3.0

I returned the truck early but could not access the key drop. I had to return with the key later when they opened.

Rating:

1.0

Actually have the keys in the lock box at the time requested. Then have the equipment I ordered in the truck and then somehow I still get charged for the equipment that wasn’t in the truck. Then no one is ever in the actual building so I can’t talk to anyone in person.

Rating:

5.0

The app cut me off in the middle of the forms, so I wasn't able to return the keys any other way than the drop off box at the location

Rating:

5.0

Right Space Storage/UHaul Truck Rental is awesome in every way and provided world class exceptional customer service/support!

Rating:

5.0

Nothing. Great experience. Employee very friendly and helpful.

Rating:

5.0

I rent uhaul often and the gentleman behind the counter was exceptionally nice.

Rating:

4.0

I was treated well and with courtse. U-haul agent was very patient and explained everything about my rental truck. Thank you.

Rating:

5.0

Cody offered impeccable customer service when I picked up the rental truck. There was lot of people in the lobby and he showed extreme patience with each individual and provided excellent customer service. Would absolutely recommend to others.

Rating:

5.0

It would be feasible, if pick up time was before 9AM. Maybe that's something your company will bring to the forefront in y'all next meeting. Otherwise great service.

Rating:

5.0

Excellent experience overall .. staff at location were helpful and friendly

Rating:

4.0

Daniel, at the facility, is awesome! The truck i had was in very poor condition but Daniel took care of it. I will definitely go back next time I need a truck!

Rating:

4.0

Having a 24 hour drop box would be great

Rating:

5.0

Keep up the good work!!

Rating:

5.0

Good customers service 👍

Rating:

5.0

The staff was very helpful and courteous.

Rating:

5.0

I can't think of anything. You were friendly and helpful and the equipment was clean and ready to go. Your smiles were greatly appreciated.

Rating:

5.0

The location’s employees have aleays been amazing. I would highly recommend this location

Rating:

5.0

Very personable

Rating:

2.0

The lady who helped us was not helpful at all and wasn’t giving us the answers we needed. She started using her phone in the middle of helping us and she didn’t even greet us when we walked in. When I was asking her questions she wouldn’t give me a yes or no answer, rather a “mhm” which is extremely rude. There was another guy next to us who she was making conversation with very well and who she was being extremely nice to so I’m not understanding why she was treating us like that

Rating:

2.0

The truck was clearly previously in an accident and poorly repaired with spot welds all in the driver door jam. The driver door itself was hard to close do to this. There was spilled spots from drinks that were not wiped out, and pizza/pasta sauce on the passenger seat, just a tiny bit but enough. To top it off the truck would not stop dinging when off with the key removed as if the key was in the ignition. Also the light in the cab didn’t work and the cargo light didn’t work with the switch on the dash that has the instructions for it.

Rating:

5.0

Good team

Rating:

5.0

Staff was helpful and friendly

Rating:

5.0

Exceptional experience in renting a truck to move belongings.

Rating:

5.0

The review link for pickup expired too quickly; the storage was a little dusty but nothing nasty. The passenger part however smelled of cigarettes when the a/c turned on. Overall the vehicle was tidy though. The engine light was on and I'm not sure if that's the best state to rent out to (I have pictures if needed). This location was a great experience for my first U-Haul would use again!

Rating:

5.0

My rental experience was absolutely flawless & amazing. The staff at this location is super knowledgeable, friendly & attentive & they answered all of my questions without any issue. Kirsten was especially helpful, kind & made the whole process seamless. I highly recommend this location to others & will definitely return there when needed in the future.

Rating:

4.0

Better communication, There was a sign on the door that said you were closed, the day I returned the truck rental, but no directions on where to leave the keys.

Rating:

3.0

They charged the Uhaul to my friends card instead of mine in error. The employees were not friendly or accommodating.

Rating:

5.0

I believe his name was Damien but he was excellent with his service

Rating:

5.0

Excellent, customer service

Rating:

5.0

Easy process.

Rating:

5.0

Let Jake train them. He has Amazing customer service! Friendly, Courteous and overall nice guy.

Rating:

2.0

Make sure customers are able to do a self pickup if that’s what was requested and confirmed by the location. Truck was not accessible for a self pickup. Once in the truck the check engine light was on and upon informing the location, they just dismissed it.

Rating:

5.0

The rep that I dealt with was very pleasant and knowledgeable.

Rating:

3.0

Ensure inside cab is clean. The truck I rented was full of dog hair, it was everywhere in the cab.

Rating:

1.0

The truck didn't have a ramp on it. When I asked if I could switch to a different truck, the customer service representative at the pickup location was not helpful. He said that he didn't know how to do it and that they're technically "closed" and not supposed to do Uhaul work after 5:15 (I picked up the truck at about 5:10). The pickup site information on Uhaul's website clearly states that they're open until 5:30. In addition, the strap on the appliance dolly was not big enough. These things added up to be a horrible experience.

Rating:

5.0

I had great customer service at this location a few times

Rating:

4.0

Very good service

Rating:

5.0

No improvements needed

Rating:

5.0

I noticed the engine light came on near the end of my trip but did a night drop so I did not have opportunity to tell anyone Thank you

Rating:

5.0

Clean your vehicles. Truck was filthy.

Rating:

5.0

The online pickup would not work. We had to go inside to complete our pickup.

Rating:

5.0

I paid for 12 moving pads but there was only 1 pad in the trailer.

Rating:

5.0

N/a

Rating:

5.0

Friendly Staff, Thank you

Rating:

5.0

Very quick easy to work with and friendly too.