Customer Reviews for Riley Family Ventures LLC
(U-Haul Neighborhood Dealer)

108 reviews

122 S Airline Hwy Ste K   Gonzales, LA 70737

(225) 647-0947

Location Hours

  • Mon-Fri: 8:30 am - 1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(225) 647-0947

122 S Airline Hwy Ste K
Gonzales, LA 70737

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 1 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I never got my deposit

CARSON D. 
Rating:
5.0

NOTHING, this location was great, great customer service and communication.. Mr. Riley and Adrienne are very professional, I will definitely recommend them to friends and remember this location if I ever have to rent a uhaul again. Thank you for the professionalism guys!!

JACOB O. 
Rating:
3.0

The address was wrong. We showed up at the wrong place. There was no sign telling us where to go instead. We had to call the number then see where to go. Even the business next door had no idea. Said they packed up and moved over night without telling anyone.

Kent G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

REGINALD S. 
Rating:
2.0

Make sure the trucks are clean. The truck we rented smelled like something dead was in it which make the drive horrible. Also the mileage and the gas was listed wrong.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing at the moment

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

JED L. 
Rating:
5.0

This Uhaul location was great, clean, friendly and willing to help.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
3.0

Customer did not leave a comment.

TY L. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Perfect, friendly and very helpful!

Jennie O. 
Rating:
3.0

Dropped off at night. Never was contacted by them this time which was ok

Bryan A. 
Rating:
5.0

Everything went well. Good service and help getting the equipment ready for us.

RYAN A. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS K. 
Rating:
5.0

The Riley family were very friendly and respectful.

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

QUEBIN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

VANESSA A. 
Rating:
5.0

Customer did not leave a comment.

HERMAN C. 
Rating:
5.0

Customer did not leave a comment.

Dinnone D. 
Rating:
3.0

The place was closed

JOSEPH P. 
Rating:
1.0

you guys should have something in place where if a customer cannot return equipment at the assign location due to engine failure. That the equipment should be accepted at any U-Haul facility without being charged.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
3.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Great Friendly People. They were accomadating and very informative.

Paige M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL O. 
Rating:
3.0

Be sure to inspect the equipment you are trying to sell to customers before you go ahead and attach a 6x12 trailer to go from Baton Rouge, LA to Midland, Tx... the tires were bald and they said it was inspected last week! They need new inspectors! I wish I could upload photos to show proof!

DANA B. 
Rating:
4.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Great customer service

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

JOEL B. 
Rating:
5.0

Friendly and Professional Services. Highly recommended

JOAO P. 
Rating:
5.0

Nothing everything. Was on time. Friendly people-100. Just totally awesome

LENNORD F. 
Rating:
4.0

Customer did not leave a comment.

Leroy S. 
Rating:
3.0

Customer did not leave a comment.

CARLOS D. 
Rating:
4.0

My uhaul had the check engine light on when I picked it up and the a/c didn't work. When it started raining there were puddles everywhere in the truck and dripping throughout the roof. Half of my boxes were falling apart because they were so wet.

Josh P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

MIREILLE C. 
Rating:
3.0

The 800 customer service number takes 10-15 minutes until you speak with an associate

Thomas S. 
Rating:
5.0

Customer service is above and beyond, yall are awesome and I will absolutely recommend yall to anyone I know who is moving. Thank yall again!

LAUREN C. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Need no improvement .

SANDRA B. 
Rating:
5.0

Really enjoyed the experience. Only thing I would have uhaul improve is verifying locations where equipment actually is online.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
4.0

Customer did not leave a comment.

Seth W. 
Rating:
1.0

I was charged a fee of 27 dollars for not parking in the right place there is no spots that identify where to park, I will challenge this charge that was bull shit You have my number if you want to call me.

BERNARD C. 
Rating:
5.0

Drop off after hours was very detailed and helpful fir a quick transaction

DANIELLE A. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Nothing just continue to Keep providing excellent service !! Very Pleased This was my first time ever renting a U-Haul truck

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

SHERRL A. 
Rating:
5.0

Customer did not leave a comment.

ALAN E. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H. 
Rating:
5.0

Very Friendly and knowledgeable about procedures.

BECKY Z. 
Rating:
5.0

Overall I was satisfied with this rental. However, when I arrived at the preferred pickup location, the trailer was not there, and I was told I had to go to different location. I was called a couple days prior to confirm, and this would've been a good time to relay that information. Fortunately, I didn't have to drive far. Everyone was above polite.

David S. 
Rating:
5.0

Just have the same person there when the next person comes in

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Alaina E. 
Rating:
5.0

Excellent service. ...Thank you more businesses need to follow suit. 😊

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

It was a pleasure doing business with Mr. Riley, when I arrived to pick up the truck it was ready and I was greeted with kind and friendly service. This is my second rental from him in 2 months and if I needed a uhaul truck in the future, he will get my business again!

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Raynell F. 
Rating:
5.0

You don't need to do anything. Was very pleasant Thank you

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta N. 
Rating:
5.0

I can't think of anything

Thomas P. 
Rating:
4.0

Everything was great, however the pickup location did not include the requested dolly and furniture cart. Unfortunately, since this was 24/7 pickup before opening hours, nothing could be done to obtain these items.

DAVID C. 
Rating:
5.0

John Riley was extremely helpful and accommodating. Great customer service!

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Britney B. 
Rating:
5.0

Customer service was excellent

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

CURT A. 
Rating:
5.0

Thank so much this company was so informative !!!!! GREETED US WITH SMiles both day thanks for Patient with customers

Stephanie J. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
5.0

Customer did not leave a comment.

Deicy M. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

The person who helped me was very kind and caring

VIOLET P. 
Rating:
5.0

The representative was very polite and professional. With online check in, the process was extremely easy and fast. Will use them in the future.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

ERRON K. 
Rating:
5.0

John and Jill helped me with a new location drop. Very good service thanks. I will say though the Web site needs improvement hard to get location changes done and 800 number is useless

JIMMY Y. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Best Uhaul experience ever! I was impressed and shocked by how excellent the customer service was.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

GILL G. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Genuinely friendly and thoughtful people to do business with. Went away with a great feeling knowing I had received the best customer service possible.

Carroll W. 
Rating:
5.0

The console had something spilled on it, it could have been clean. Overall experience was fantastic

Geroge G. 
Rating:
5.0

Mr. Riley was very helpful and courteous. He was easy to get in touch with and work with.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

RAY J. 
Rating:
5.0

Customer did not leave a comment.

Carroll W. 
Rating:
5.0

This was a super professional and helpful vendor! if I can this will be where I rent any Haul in the future. Thanks for a flawless transaction.!

Wayne N. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Elise K. 
Rating:
5.0

The manager was very helpful!

Valerie H. 
No reviews have been submitted for this location.

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