Customer Reviews for Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)

Rating:

5.0

The attendants were helpful and courteous. Excellent experience

Rating:

5.0

Rick & Esmeralda are a pleasure to deal with. They are professional, friendly and efficient. I've rented the same trailer from them for years and they're always ready to help me rent the trailer I need. I look forward to next July when I will need the same trailer again.

Rating:

5.0

I was told that insurance would be $5-$10. I specifically asked if that was per day or for the entire rental. I was told it was for the entire rental. It turns out insurance was$56. So I was mislead.

Rating:

4.0

Usually the person who does check out makes sure you understand the check out/check in procedure. Luckily the truck was in great condition and easy to drive. I would have to say, I've always had a good experience renting from U-Haul.

Rating:

5.0

Really great customer service! They helped me hook up my trailer and even gave me some heavy duty carabiners as adapters I needed for free. Very helpful. Would recommend getting your equipment here if you need something in Redwood City.

Rating:

5.0

Equipment was great and pickup/drop off was easy!!

Rating:

2.0

Unprofessional team. Pickup and drop off interactions were rude and lazy.

Rating:

1.0

The location had no office and was more like a dump. When my windshield got dirty during the drive to Oregon I discovered that there was no windshield washer fluid. Finally the pickup location was about 25 miles from my storage unit which I did not find out the location until late on the day before the pickup. Disappointed in U-Haul. Disappointed in U-Haul.

Rating:

4.0

Very expensive Hate the mobile app and charges My location wouldn’t work and I am getting charged for that I would be trying Home Depot next time

Rating:

5.0

Love the location, walking distance from where I live. Rick is the man, super helpful and friendly.

Rating:

1.0

The person was extremely rude and unhelpful. Any time I asked questions he gave me a very dismissive rude answer. When we were getting the trailer hitched up and I was backing up the UHaul to help, he barely gave me any direction and gave me a very exasperated attitude. All he seemed to care about was getting me out of there ASAP. He was also late for our pickup time and scheduled multiple people at the same time causing us to leave late. For all I know he was racist because he treated the other customers a bit nicer but in general he was just extremely rude and should not be someone helping customers. I would never recommend anyone to that location or even UHaul given that experience. The truck we got literally had duct tape on the front window.

Rating:

3.0

Physical layout is confusing. We entered a huge, mostly empty area to pick up the rental but The cranky attendant insisted I had to park on the street. There was no convenient street parking available He checked us out quickly but not pleasantly.

Rating:

4.0

The man who met me at the pick up was a little grouchy. But businesslike. The person with whom I dropped it off was pleasant and businesslike.

Rating:

5.0

Great service.

Rating:

3.0

Very open area to hook up the trailer. Both people we worked with were friendly, kind and helpful.

Rating:

5.0

The site is difficult to find for the first time as it lacks a prominent sign. Esmerelda is a great staff asset and will take care of getting your rental on the road and returned easily.

Rating:

5.0

this is a neighborhood dealer and it runs smoother than a lot of permanent uhaul locations. fast and friendly customer service. very thorough with the process and explaining all procedures. my top spot for rentals

Rating:

3.0

The gentleman was rude at pick up and ok on the phone when had question… he warned us if the trailer was not completely clean when dropped off the fee tacked on would be more then the rental - just a crappy start to our experience when unfriendly grumpy people help you .

Rating:

5.0

Thanks

Rating:

5.0

I love the service and the people were very helpful and friendly. Esmerelda was excellent 👌 👏

Rating:

3.0

Currently was charged for extra day. Employee told me not to bother with self drop app, said they would check it in. I picked up tue. 10 09am Returned wed 9 59am took photos of trailer which time stamped at correct time. trailer was noted as returned 10 50 am and second day was charged. Having used uhaul many times, a minimal grace period is the norm. Keep track and use the app. to avoid further issues. Equipment was perfect for the move.

Rating:

4.0

Location was hard to find at street level. Needs better signage to follow into ally to U-Haul gate.

Rating:

4.0

Not the friendliest, but they got the job done.

Rating:

5.0

Bigger signs to spot better when looking for entrance/location.

Rating:

5.0

The pick up was quick and efficient

Rating:

5.0

Thank you very easy to rent and pick to drop off at the next city. Truck was very clean

Rating:

5.0

Rick is a really nice guy and always looks out for your best interest.

Rating:

5.0

Very easy check-in and drop off. Truck in good condition.

Rating:

4.0

the mobile app setup was easy, the service was ok, not super friendly or helpful.

Rating:

5.0

The question about the facility being clean and Inviting??? I mean come on it's a U-Haul they park trailers and an abandoned parking lot a dirt parking lot they put trucks and trailers wherever they can find space for them many of these U-Hauls aren't real U-Hauls but partnership U-Hauls so sometimes you have to walk into a field or pull into a dirt or gravel parking lot to get your trailer or truck that's just the nature of the business. The actual offices aren't meant to be hospital clean but they are in good enough shape to do business in. It's the personnel that counts.

Rating:

2.0

The trailer was not swept out when we picked it up, the driver side fender was severely damaged and the driver side brake light and signal light did not work. No light functionality / safety check was done before my wife and I left and the link we were sent to verify and note any damages expires once we noticed it and were home from picking it up. The pickup system seems clunky and most of all I would recommend before equipment is driven off property a representative of the location ensures all lighting is functioning and safe before letting clients leave with a dangerous trailer and possibly getting ticketed by the cops. We noticed a flat tire and it took 3.25 hours to have the tire replacement guys to show up from my 1st call to the roadside number to tire replacement. We were in Menlo Park and the tire people were dispatched from OAKLAND, how does this make sense?

Rating:

5.0

They were great, opened early, took unit no problem. The guy there was very knowledgeable. (Might want to clarify the "24 hour" name? Good thing I called. Came the next day.)

Rating:

1.0

Some random guy, clearly not a U-Haul employee opened a gate to let me in to the parking lot, I pulled up to the correct spot with the U-Haul wait here sign to wait for an employee and the guy starts to unhook my trailer. I had to get him to stop because he didn’t know what he was doing and I didn’t want him to mess up my car or the trailer, and again he was not a U-Haul employee. Had to ask him many times to stop and not try to take the trailer off, so I could use the app and take the pictures before dropping off. The Uhaul employee I’ve worked with at this place before, who called me and told me he would be there, never showed up and I know he’s incredibly particular about his business and how things are handled, so it was surprising he didn’t show up/wasn’t there.

Rating:

5.0

I like that way he works

Rating:

2.0

The employee put down the wrong mileage of the car and I got charged for extra ten miles. I have pictures with date and gps stamp showing the mileage and place when I got the truck. When I talked to him about it he said I should’ve checked the mileage when Checking it out. I thought I could trust Uhaul and thought you’re employees would be more professional.

Rating:

5.0

Rick's customer service exceeds all others in his industry. He truly cares about his customers.

Rating:

2.0

Arrived at 4:45pm to return a truck, gates were closed, nobody on premises. App hangs up when trying to do mobile return and at the end I’m charged $20 for after hours return.

Rating:

3.0

Nothing much to say. The guy was just doing his job. Absolutely neutral experience — not particularly friendly, but not negative either.

Rating:

5.0

The stock of fleets is always full of what you need to get the job done. The best service in the entire bay area for rentals!!!

Rating:

2.0

Making reservations was difficult, locations changed, had to fix the drop off location bc that was also changed, car was incredibly loud, and horrific gas mileage. overall, definitely sub par and would not recommend to my friend.

Rating:

5.0

The Arguello Street U-Haul because I was on time provides great custom to service. The equipment is always clean and ready to use.

Rating:

5.0

Best service ever! Convenient, friendly and clean. This team always makes our company feel like family! Their professionalism exceeds the industry standard I have experienced elsewhere. The best ever!

Rating:

5.0

I can’t recommmend them enough they’re really took care of me from start to finish! They saved my day.

Rating:

5.0

The yard was impeccable. The vehicles are impeccable, and the technician helped me select the right equipment when I had select the wrong equipment. I can’t believe how Rick and Nick are focused on. Customer. Satisfaction is awesome.

Rating:

4.0

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Rating:

3.0

Better travel directions are needed.

Rating:

5.0

The location was easy to find and the drop off very smooth and quick. They also checked in before I dropped off the truck to see when I was coming.

Rating:

3.0

It’s was very unusual, there was no office, the agent sat in a car, you could drive into the yard until the contract was done. Agent was very nice but the experience was uncomfortable.

Rating:

5.0

Very friendly service! Thank you!

Rating:

4.0

Little bit of a blind driveway to pull into the site. Would recommend better signage on the street to indicate the driveway entrance.

Rating:

5.0

years ago the truck included a hand truck dolly it will be very helpful to have tjem back thank you very much for your help

Rating:

1.0

There was one person supporting the location, and he made us pay $95 for an adapter, while the U-Haul website shows it costs $35. We were told that the only accepted payment is Cash or Venmo! It was that or not being able to get our trailer. We needed the trailer the same day so we paid with Venmo $95 to a non-business account, to an account owner named "Esmeralda Lopez"...

Rating:

2.0

I scheduled moving assistance based on the U-Haul website stating this location opened at 7:00 AM, and confirmed movers for 8:00 AM accordingly. Two days later, I was told the location actually opens at 8:00 AM, leaving me no practical way to reschedule the movers and creating unnecessary stress and added cost. When I arrived at 8:00 AM, there were multiple customers ahead of me and only one employee, who told me “it’s going to be a while” and dismissed my attempt to explain my time-sensitive situation. As a result, I had to arrange for someone else to meet the movers to keep things on track. The location itself was fine, but inaccurate information and poor customer interaction created a frustrating experience that did not reflect well on U-Haul.

Rating:

3.0

Let me first begin by saying that I do not understand the need for U-Haul’s regional approach to assigning assets for rent. I selected a convenient, highly rated location to rent my 10 foot truck. Instead, I was assigned a location that was physically closed on my pickup day and forced to use the mobile application to get the vehicle. A potentially major hiccup occurred when the truck key was not in the noted lockbox number. Fortunately the closed location had someone who was able to quickly contact the site owner and help us retrieve the key from the lockbox it was mistakenly placed in - crisis averted. I believe U-Haul should get your desired vehicle to the location you select as part of the rental service.

Rating:

5.0

All good.