Customer Reviews for Robert & Sons Lawn Care
(U-Haul Neighborhood Dealer)

Rating:

3.0

The vehicles were in dismal condition and, frankly, I didn’t feel safe driving my rental truck. The renter before me had left a huge metal dolly in the back, unsecured, and it flew around scaring me to death before I pulled over to see what the problem was. I couldn’t adjust the seat because the handle was broken off and the gas cap on the vehicle was broken. How does that go unrepaired? Really shoddy experience. And expensive.

Rating:

5.0

The lady who ran the rental was so sweet and helpful even when on the phone with another customer, she really made the process quick, easy, and knew her stuff.

Rating:

3.0

It would be handy if they carried more packing supplies.

Rating:

3.0

Returned the trailer on the 4th in the afternoon. Had to call on the 6th to get them to close the ticket out. From what I understand, u haul charges per day on equipment. But I was told the cargo trailers like that are estimated by uhaul for people to have them for a certain period of time. We didn't use the whole time estimated. So why would I be charged for days that I didn't use it... But was informed that it was just a flat rate estimated for the time frame. And not by day.

Rating:

4.0

I have no problem with the location I have a problem with U-Haul and the fact that I had to drive 55 miles out of my way to pick it up. That’s 55 miles of extra gas for the truck and 110 miles of gas and wear and rare on my car plus wasting my time and my wife’s time. No appologies no compensation.

Rating:

5.0

THANK youuuuuuuuuu

Rating:

3.0

Not much room for improvement because the next customer won't have a amazing of a friend and a driver that i was fortunate enough to have

Rating:

4.0

All was good!

Rating:

4.0

The folks who run this locations are so wonderfully helpful. They gave me better prices than the U-Haul staff on the phone by a huge margin, they helped me save hundreds when I had a delay with my move and they were very nice and humorous and easy to work with

Rating:

5.0

They were super!

Rating:

3.0

Did not have the uhaul ready I had to clean the snow off it and shovel a path to get to it. Not good at all

Rating:

5.0

Very good

Rating:

4.0

Easy-to-find drop off location with quick service

Rating:

5.0

Zach and Hailey went up and beyond to make my reservation work! The best customer service I have had in years. They were understanding and so helpful even after hours. So grateful to have them in our community!

Rating:

5.0

Great experience. I'm a believer in the Uhaul option now

Rating:

1.0

Nobody was there at the drop off location, even though I arrived during business hours. The return after hours did not go smoothly and I'm not sure it was returned properly. Also added charge for going 41 miles over , which All I did was travel to Mikes , 30 miles out of the way returned to Potsdam ,loaded and went direct to my destination. Then an hour out off my way to return the truck. The better buisness bureau will receive a letter on this one.

Rating:

5.0

I am going to revisit this review. I had left one start a couple of days ago because I'd been overcharged significantly. On that review, I made sure to say that this was NOT the fault of the local UHAUL store, Robert & Sons. But let me clarify... The overcharge has been fully reversed due to the great efforts of one of their staff. Something that I did not expect. So now with that in mind, I will gladly praise these guys and gals at Roberts. Thank you for not only refunding the mistake - not made by you to be clear again - but also retaining a customer. Cheers! I will certainly rent from you guys again...every time. Now THAT is good business...

Rating:

5.0

I have already recommended this place to several people, and I also told the receptionist that when it's time for us to move into the new place I would be renting the U-Haul again. Thank you for making things so easy for us

Rating:

5.0

NOTHING

Rating:

4.0

The truck I rented needs an alignment and some brake work.

Rating:

1.0

Van was dirty and smelled of cigarette smoke. The biggest thing is the price. A total rip off! Much too expensive for a few hours and a few miles.

Rating:

4.0

Have the reserved truck at the agreed upon location. I had to take the time and spend the money on gas for a truck that was an hour away when I reserved one less than two miles from my house. Very frustrating. If I had not called to verify, I would have been completely stuck with my Sunday pickup as reserved. Unacceptable. This was not any reflection on the Morrisville pickup location.

Rating:

5.0

Repeat customer, Service was excellent. called last minute was helped promptly, picked up moving truck an hour after I called. Good day rate would recommend to anyone.

Rating:

5.0

Michele at Robert & Sons Lawn Care was outstanding! She was extremely helpful and made the whole process of returning the truck easy. Her outgoing and friendly personality really made my day. After a long trip she made the return process a smooth event which I really appreciated. I honestly believe that Michele is a great asset for U-Haul and because of her I will certainly tell my friends to rent from Robert & Sons for their U-Haul needs. I worked in a service based industry and Michele is the type of employee that I always wanted to hire but rarely found !

Rating:

2.0

The tow hitch light was on, the service engine light was on and the fuel cap light was on. It was reported to the business but they said it was just serviced and all those lights on were normal.

Rating:

1.0

the truck leaked so that my queen mattress was destroyed. I will be filing a claim. The radio didn't work. And the location that we chose to drop it off was changed by somebody at the company. However we still dropped it off at the location that we chose becuase we chose that locaiton to accomodate our schedule, not Uhaul's schedule. I'll provide a more detailed review after I speak with them about the damage done to my mattress.

Rating:

3.0

Employee seemed inexperienced with connecting the trailer.

Rating:

3.0

The van I used wasn't spotless, but it was usable. Windshield could have been cleaner, but it worked for what I needed it for. I felt the check in and check out process took longer then expected and I was charged more then it stated on the website. Based on the website and milage, I should have been charged roughly $80, not $119. Overall, the process was simple and convenient.

Rating:

3.0

Great communication. Friendly. Worked with me when I needed to change times. Also made good on boxes when they were out of what I ordered.

Rating:

4.0

The roof of the truck, the part over the cab, leaked. We had several boxes ruined and lost several personal items. Very disappointed that this happened. Can we make a claim for damages?

Rating:

5.0

Zero issues and friendly staff.

Rating:

2.0

Place was dirty and disorganized. I had reserved a appliance hand truck and they didn't have one and were not aware I had reserved that equipment. I appreciate that they called another rental company a half mile away. However it cost me more than double and required two more stops.

Rating:

5.0

Courtesy staff, clean vehicle, good comminations..

Rating:

4.0

The location was not able to provide a utility dolly which I had included as they have not been able to get any for some time. They are always so helpful and wonderful to deal with and I highly recommend this location.

Rating:

4.0

I've rented two U Haul trucks in the past 8 months and the windshield wipers on both of them were not in good shape. Fortunately I didn't have any rain either trip, but likely would have had to stop both times as it could have been dangerous to drive the truck with these poor windshield wipers.

Rating:

5.0

Very friendly and easy to work with.

Rating:

4.0

Super smooth return. Friendly and easy.

Rating:

5.0

It was a pleasant experience thank you !!!99

Rating:

5.0

Great location, will rent there again for my next move in Vermont.

Rating:

5.0

It was a pleasant experience

Rating:

3.0

Truck cab was filthy and smelled like cigarettes.

Rating:

3.0

Seems a weekly renter of this same truck only leaves 1/8 of a tank of gas. Seems kinda low I put it at 1/4 This gives a person about 60 miles. The woman who rented me the truck was great!

Rating:

5.0

Very friendly and helpful service.

Rating:

3.0

Great jobs guys we made it great riding truck.

Rating:

5.0

Put washer fluid in the truck

Rating:

5.0

Everything was great! Very helpful and friendly customer service. I would definitely rent from here again!

Rating:

2.0

After driving 50 miles to pickup truck because not available where I reserved, truck dirty and 1/4 tank of gas

Rating:

4.0

Very kind and friendly service. I like checking-in at the counter here because I know I’ll be taken care of! Great vehicles, convenient. Second time renting here, will do again!

Rating:

3.0

Nice people. Knowledgeable. Truck was filthy and stank

Rating:

3.0

Both employees were very nice and knowledgeable. Both the truck and trailer were filthy. Truck had cigarette ashes all over and stank.