The service was perfect.Thomas S.
Robust Valley Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You charged me for equipment I didn't receive, called the day I rented to make sure I wasn't going to get charged for something not provided, 20 minutes on hold. I get my bill today, and of course I get charged, currently been on hold 20 minutes. Your customer service is horrible!Brock G.
Customer did not leave a comment.KEVIN S K.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.DAVID K.
Had to spend probably an hour dusting, wiping and had to use blower to get all the dirt in back of truck. It was like previous renter cleaned truck whole wet. Like dried up mud. I did call to Express my frustration that it was dirty.kevin D.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.KATHERINE H.
Customer did not leave a comment.Robert N.
This is the fifth time I used this location they are awesome to deal with.MICHAEL Q.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.Lance D.
Customer did not leave a comment.Zach D.
cleaner truckCAROL H.
The truck had a bunch of green chalk in the back that I had to sweep out before I could load it with my stuff and I was charged the price of a 15' truck but I rented a 10' truck.MONIQUE P.
Customer did not leave a comment.David M.
Customer did not leave a comment.Yuna G.
Sandy was helpful through the process.WENDY C.
Staff was friendly and helpful. The booking took no time at all and the trailer we needed was readily available. They explained all the details of the rental agreement and answered all of our questions, and even helped us hook up the trailer to our truck. The trailer was well maintained.KARL P.
Customer did not leave a comment.BRUCE S.
Customer did not leave a comment.JAMES S.
Online check in is horrible, was not able to get my rental for 2 hours after my scheduled time.Avery R.
The online check in and check out was an absolute nightmare. It took over an hour and 2 calls for assistance from uhaul. I would never recommend this process to anyone.Kirk H.
Customer did not leave a comment.Jay H.
Most rentals available, great location. Honest people .. Very understanding, over explained and answered my questions to a T.(I hate online anything) Was patient and once again; understanding (especially during this time in life). Grateful for the generosity and service, will always use this location moving forward. Most rentals available, great location. Honest people.Tayla D.
Customer did not leave a comment.Michael S.
They asked me to unhook the car transport trailer, it would have been nice if they helped meDayna L.
Customer did not leave a comment.Carol H.
Customer did not leave a comment.William H.
Sandy was extremely helpful and knowledgeable about the equipment.Franc K.
We went about 75 and one of the tires blew. We waited 2 hours for service to repair. You should maintain your equipment betterLARRY S.
Customer did not leave a comment.john M.
Customer did not leave a comment.Amanda H.
Both employees were great. Helped me with the trailer and answered all my questions.Ruben A.
Salesperson really didn't seem to know how to operate your computer system And I was very overpriced for what I needed to do I only need you the equipment for 2 hoursJeffrey K.
Bigger trucks, i had to make 4 loads and travel four times and it cost way more with extra miles.Amanda H.
Cannot think of anything that could be done better. Thank youRobert S.
Although I was very pleased with the pick-up place, I was furious with the customer service/scheduling department. We ordered a 26' truck from the Keene, NH location and received a text the day before that we needed to pick up the truck in Manchester NH over a hour away in the ice and snow. The representative was unapologetic and said the only other option was to pick up truck in Hinsdale, NH and it would only be a 20' truck.Marilyn S.
Customer did not leave a comment.Arlene D.
The truck did not come with the furniture dolly that I paid to rent with the truck.Amy M.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.Dean K.
Customer did not leave a comment.Steven D.
The truck ran great , the lady that rented it to us was very nice, we always use U-haul because of the great prices! Thanks for another great experience!Michelle C.
Customer did not leave a comment.Joseph E.
I think the ignition tumblr might be starting to go on the tuck cause it took forever to start it every time cause it would lock up and not turn.Jessica W.
Customer did not leave a comment.Walter B.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.William P.
My trailer pickup location changed but the new location did not have any moving blankets which I had reserved. Don't know who is responsible for notifying the new location to ensure that all the optional equipment is available but it needs to be clear to the customer that ALL the reserved items are at the new location.Nicholas S.
The woman who helped me at the counter was friendly and very helpful. I appreciate her great service.Kerry B.
Customer did not leave a comment.Paul O.
Blankets ordered were not available at location; should have been informed in advance.Duncan H.
Customer did not leave a comment.Suzanne P.
Very good, still waiting to get the bill for the toll.Scott B.
This particular location is and wasn't a safe place to leave my vehicle while I rented the U haul because my car was vandalized. Neither the company or U HAUL would pay to get my car fixed! I gave both U haul and Robust business only to get back vandalism on my car! There should be a fenced in area where people can keep there car over night. I think it's pretty bad that U haul could not take care of this issue with your insurance that's what you have it for. I will never use U haul again!!Kathleen H.
You're online order Express pickup is horrible, I filled out the information online including the credit card and still was required to present it once I got there then fill out information with two other people known associates with their phone numbers why can't that information be on the online form so I can fill it out as you said in your thing express!!. Express to me would be I would come in I would show my ID they'd say Mr Esposito we have your rental here sign here it's all paid for because you put your credit card in online and we have all the other information back up to this trailer or this unit with this number will help you connect it test it check it have a nice day goodbye. The pickup location was excellent that people were excellent I believe U-Haul corporate can do a little bit more in their express forms and paperwork. The drop off location in Hamden was excellent people were friendly assisted me a taking it off the back of the vehicle no problems whatsoever thank you.Andrew E.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Rose S.
Customer did not leave a comment.James Y.
Customer did not leave a comment.laurie R.
The young man who helped me put the trailer on my truck was very helpful and friendly.TOM G.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Rebecca E.
Charge less I had the truck for 5hrs and went 25 miles and $19.99 turned in to $60.00.Blake R.
Excellent service. Everything went nice and easy. Will be my first phone call next time I need a rentalChris J.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.peter H.
Equipment was poorly maintained/negliected to the point that it caused a fire and the tire exploded. We were told 1 hour for replacement equiptment to arrive to the accident location. We spent FIVE AND A HALF hours wothout shade, food, water or restrooms on the side of a very busy/dangerous highway waiting. We got sunburns and dehydrated. When we returned the replacement to the original location, they just shrugged. No apology, no refund, nothing.Virginia H.
Rude lady, acted like she hated her job.Amanda H.
Customer did not leave a comment.robert W.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Sally B.
Customer did not leave a comment.Robert E.
We had to travel further than we anticipated to pick up this trailer when we knew 3 closer places had the same trailer. Why isn't there better coordination among vendors?Kevin M.
It would be good if more peripherals (like dollies) were offered (as extras).Fred L.
Easy sign up, pick up and returnSteve F.
Customer did not leave a comment.FRANcis T.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.barry B.
Telling customers that they have to go to alternate sites for one day rentals would be nice, don't want to hear it is in the fine print. Also the truck was not the easy ride of the newer uhaul. Best to tell people up front so that they know what to expect. No dolly and packing blankets like I saw at the other locations. Glad this is our last move!Priscilla W.
More towing equipment for the future.Michael M.
I had rented a U-Haul before in different locations but this location I have nothing but GOOD! and positive feedback to them. Sandy is the best. Friendly and helpful. On the scale of 1 to 10 I give this place a 20. The best part is the full attention to the customer.Wifredo V.
Customer did not leave a comment.JANE H.
Customer did not leave a comment.Paul G.
Have some signs a few miles from the Uhaul rental drop off location. The GPS will bring you there but signs that could be placed for directions and distance would be very helpful.dave L.
Customer did not leave a comment.Suanne C.
Very friendly womanDOUG R.
This location appears much more experienced and is more helpful than others locally. Checked trailer lighting and found issue and corrected quickly.john T.
Customer service was great and the truck was ready to go! I would recommend this facility at any time to anyone who needed a truck in this area.Angelique C.
Customer did not leave a comment.JIM F.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.GRAHAM M.
Customer did not leave a comment.Smith P.
Customer did not leave a comment.janice B.
Customer did not leave a comment.jai S.
All's fine. Thank you.Ann B.