Customer Reviews for Rock Hollow Stone Landscaping Inc
(U-Haul Neighborhood Dealer)

111 reviews

3009 Bypass Rd   Newcastle, OK 73065

Hours

  • Mon–Sun
    Closed

Services at this Location:

Contact Us

3009 Bypass Rd
Newcastle, OK 73065

Services at this Location:

Hours

  • Mon–Sun
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super nice folks. Extremely painless transaction.

Stansell S. 
Rating:
2.0

I love the people over at Rock Hollow. They provide top quality customer service and it is always an overall perfect experience. My complaint is that I was charged two days for equipment rental but I only had it for an official 24 hour period. That is even what they told me at the location. When I spoke to customer service, the tone was "Go talk to them, I am not even going to try and resolve this." Also, the van box leaked rainwater all over my things. We had to be saving our furniture constantly throughout the move. The same customer service lady quickly left the conversation before I could even finish typing that part. I overpaid and overworked. I will not be using Uhaul again.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Very friendly and helpful

John B. 
Rating:
4.0

The particular truck was in a run down condition. When I made a stop, I would turn the ignition off and then couldn't take the key out of the ignition. I noticed the ignition itself was loose from the column and you could see wires between the two. This really became an issue as we stopped about 6 times and one of us stayed in the truck while the other went inside the buildings. Also, there were times the rpms went above 5,000 because the transmission is wea shifting. Going down the highway the rpms generally were around 3500. . It cost a fortune in gas expenses. But usually I get good newer trucks to travel 600 miles one-way.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The truck had dog food and smelled of dogs all in the back. I took a few pics for proof. There were no blankets (which I didn't know ahead of time). This was not their fault but uhaul's fault. The staff was nice and friendly.

Thomas R. 
Rating:
5.0

Friendly staff

Donald R. 
Rating:
5.0

MET ME OUTSIDE AND QUICKLY CHECKED ME IN, GREAT SERVICE.

jack M. 
Rating:
2.0

I couldn't drop off the uhaul when needed due to gates being closed making me miss some work in the morning as well as my dad also missing work to drive me back. Very inconvenient and was not expressive that the uhaul can't just be dropped off whenever.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
3.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

As expected

Monte R. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Aleia M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

The only suggestion for this location would be to display a sign for the specific spot to park the truck for return check in.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

This location needs no improvements as they were first Class!!!!!!!!

JAMES D. 
Rating:
5.0

I just called to make sure that the owners did in fact get argue hall as we returned it a day early and it was on Sunday and left it at the front gate. I called to be sure that everything was in order and the gentleman was very kind and assuring. Thank you for helping us.

Robert M. 
Rating:
5.0

Customer service was exceptional, will definitely be renting from this location again.

steve G. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

Customer did not leave a comment.

Vivian R. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

Great customer service, contract explained very well and you can't beat the rate. Thank you for your kindness.

Genice P. 
Rating:
5.0

Rock hollow and their staff is amazing. Hands down the best place to rent a uhaul and they are extremely helpful and knowledgeable. I would highly recommend them to anyone who needs a uhaul!!

Mike J. 
Rating:
5.0

Customer did not leave a comment.

REGINA P. 
Rating:
5.0

The folks here are always top notch.

Robby S. 
Rating:
5.0

We live here and they are always going above and beyond to help customers.

Robby S. 
Rating:
5.0

Easier to return after 6:39pm

Tammy N. 
Rating:
5.0

Customer did not leave a comment.

Candy L. 
Rating:
5.0

Staff are very friendly and helpful. They have gone beyond and above to help me when dropping off other equipment to their location.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

TYANN M. 
Rating:
4.0

The moving truck wasn't swept out by the previous renters. The vehicle trailer still had ice/snow on it and wasn't ready for my vehicle. So I drove the moving truck home to load and back to the site at which time it was ready. This caused more miles than allotted on the rental agreement.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

Great equipment and great customer service!!!!

Jeffrey S. 
Rating:
5.0

Customer service was excellent - the guy behind the counter was absolutely great!! I just hate the uhaul process online. It's hard to use, co formations do t come through. The website is difficult- always has been.

Kimberly T. 
Rating:
5.0

Equipment was clean. The right tailight wasn't working. I was there a week prior. Same problem. Overall it was good.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JOANNE S. 
Rating:
5.0

Very nice business and did a great job.

Brad S. 
Rating:
3.0

N/a

Todd C. 
Rating:
4.0

The uhaul system was not cooperating with pulling up my reservation. It took 20 minutes to fix with the employee on the phone getting help. Other than that, everything was smooth.

Kimberly G. 
Rating:
5.0

Clean location, easy parking, friendly people.

David T. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

I walked in to rent a trailer, & was told I had to rent it on line! Went to my truck & tried renting on line, after 20 minutes of no success because it wouldn't take my drop off location, I called U-Haul, the lady took my info, & gave her # to call back if the call was dropped, & it was! So I called back, talked to a different person, they couldn't find where all the info was put in so we went through it again, after doing all that I was told they couldn't reserve a trailer & I needed to talk to the local office, so I was redirected to a local office & they couldn't find any of my info, & again... I had to give all the info over again. & 10 minutes later I was redirected again because they couldn't finish my reservation! Finally, after almost an hour I had a trailer reserved to pick up but with no drop off location, just a town where I was going! The staff at the pick up location was awesome, they got me on the road asap.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Gus F. 
Rating:
5.0

Interior was dirty

Huy N. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Employees were extremely courteous and helpful. By far easiest rental I've ever done.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

Great experience, the inclosed trailer we rented was ready to go, clean and as it turned out, just the right size. The price was fair, the service at Rock Hollow was outstanding.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

bobby B. 
Rating:
5.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

There was a lot of parking space, customer service was spot on and quick.. I honestly can't think of anything that would improve for the next person… maybe a free cold pop… lol

Mark S. 
Rating:
5.0

had to wait till previous customer returned truck.

Ladana H. 
Rating:
5.0

Great service

Landon H. 
Rating:
3.0

Improve your app and customer service

Brent U. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Very friendly, helpful, patient with us, went above and beyond expectations

Erika L. 
Rating:
5.0

Customer did not leave a comment.

KERRY R. 
Rating:
5.0

Customer did not leave a comment.

Chase P. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

We were told we could return our rental ANY time. We went on Sunday, May 30th and this location was closed with gates locked so there was no where to leave the trailer and we had to make arrangements to turn it in the next day. There needs to be a place to leave rentals after hours.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

SHERI C. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

I've rented from 2 different U-Haul locations this week due to moving. The first one it was a horrible experience. The one from today was a complete opposite. The workers were wonderful and helpful.

Anita Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Had to come after hours to drop off truck. The lot was completely blocked and I could not park the truck on the lot. Had to leave the truck on the road. Need a way to open the gate after hours.

MIKAYLA A. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Gina F. 
Rating:
5.0

Greeted us on our arrival, very welcoming gentlemen!

MarySue D. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

This location was great. The rest of u haul inc is trash. Their lack of communication cost me 3 hours of time, extra mileage to pick up, and 3 hours of time for a moving company to set at my house while I was getting the trailer. Their customer service is ridiculous. Supposed to get a $50 dollar reimbursement with in 3-5 business days, was told yesterday that they can't get it to go threw. I will never use u haul again nor will I recommend u haul to anyone.

Ethan M. 
Rating:
4.0

Customer did not leave a comment.

Glen C. 
Rating:
2.0

Customer did not leave a comment.

Jo H. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Outstanding and above and beyond service

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEPFANNATHANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

N/A

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Cruise control!!!!!!!

Anthony J. 
Rating:
2.0

Advised that truck had slightly less than 1/4 tank of gas and that I should return it with 1/4 tank and that I would receive a fuel credit. It was in fact just above empty and I tried to adjust it to that but was already fueling up and unable to take a picture of the fuel level. When I returned the truck in Idaho, they said I should have received the fuel credit from Rock Hollow - pick up location. Also, the trailer had a flat tire that I didn't notice until after the it was loaded - had to go to SW 29 location to have tire replaced which delayed the start of my trip. Also had to go back the day after I picked up the truck to get the remaining 14 of 24 pad we reserved weeks prior. Really, fuel levels, flat tires and not enough pads to fill a reservation - that's just piss poor service. I have spent nearly $5,000.00 with U-haul in the past 3 months, but will not be considering you for future business. What a shit show!

Don M. 
Rating:
5.0

Customer did not leave a comment.

Williams S. 
Rating:
5.0

Staff was unbelievable, very kind and had me checked in, trailer hooked up to my truck in less than 15 mins and I was on my way. If I'm ever in need of a U-Haul in the future I will drive to Newcastle in a minute, it was that amazing of an experience... Tony MWC,OK

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
No reviews have been submitted for this location.

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