Customer did not leave a comment.sean J.
Customer Reviews for Rokkalife LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that I picked up from did not comprehend English 100%. I called to ask him how to turn off the tow hitch after getting a mile down the road and he gave me directions to the site. Therefore I had to use YouTube to figure it out. I was also told by uhaul that it didn't matter who paid for the uhaul as long as the person picking up the uhaul was listed as a driver or second driver. When my mom got there to pick up the guy refused to rent it to her because she was not the person paying for it. We had to call the main number to cancel the reservation and then book again online with her card number. It was a lot of wasted time.Faith S.
Customer did not leave a comment.Megan J.
I reserved the trailer online and when I got there they didn't have it. Lucky enough they had one 22 miles away. The place where I got the trailer was excellent. Uhauls reliability to send me to a place that had it is terrible. I lost w hours that day because Uhaul messed up my reservation.Shawn T.
Very simple and open location. Pleasant and easy pick up. We had a last minute cancel for our move with a different company. Wouldn't help us find any other truck in the entire Houston area. UHaul came through for us! We have used UHaul in the past but we reserved with a competitor this time. It will be UHaul in the future!!Robert B.
Un usual location in the middle grass infieldRAFAEL S.
The Uhaul location was excellent and the Staff very professional and attentive, definitely an invitation to come back to tent at that location.Julio P.
That was a farm not a store and also was 25 miles far to my home! there is two other stores near my home they did not accept trailer!Mike Z.
The drop address is wrongFeng W.
Excellent service, magnificent attention, excellent access location, always open on Sunday 24/7 . Complete necessary precautions to customer serviceISRAEL R.
Will not use this location again for uhaul rental. First off, when I went to pick up the truck, I felt like I was being interrogated by the police, not renting a truck. It was not a good experience. My estimate included insurance (they didn't ask me if I wanted it, just included it in the total). Also, they wanted to charge me a $100 deposit which I've never had to pay before (they did take this off after I asked). Had I not been a savvy customer, they would have certainly upcharged. After I received my bill, they overcharged me for gas. I drove 26 miles and they charged me for 22.3 gallons of gas. Still waiting on this to be resolved. Uhaul should not be associating their name with this kind of service.Sara S.
Customer did not leave a comment.Jane A.
The uhaul I rented was not available. So I was given a larger uhaul â€œfor the same priceâ€ i ended up spending much more on gas. Additionally, This uhaul was too big to park in my apartment complex compared to the original one I rented. I had to park on the other side of the apartment complex so it would fit making my move way more difficult and a lot longer. The return location was a 30 minute drive from the address I said I would be delivering too. I dropped it off after hours in the middle of the country (where i was instructed). All of these set backs caused me not to make it back to Austin Sunday night as scheduled. Ontop of all this I was charged for driving additional miles. Have used uhaul many times with no issues ever and i am never one to complain but this experience was really bad.Austin S.
No trolley or moving pad were available on arrival, but was charged for it.Dmitry N.