Customer Reviews for Rome Hilliard Self Stg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rome Hilliard Self Stg

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Patrick W. on

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Just dropped off the key in the box, but it was easy to find and the drop off was easy to use!

SAMUEL W. on

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DEALT WITH MICHAEL. HE WAS KNOWLEDGEABLE AND EXTREMELY HELPFUL. I HAD NEVER RENTED A VAN BEFORE AND HE MADE THE PROCESS EASY FOR ME.

timothy b. on

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Delmecia W. on

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The rideshare option was running slow and was forced to check in inside the store.

Michael T. on

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Nothing comes to mind. Great experience.

susan n. on

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The phone system on my phone wasn't working. It didnt recognize I had a reservation, even after I had the truck

Sergio B. on

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Donald H. on

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The young man who helped me was very nice and helpful. His only problem was a computer system that kept going offline. But, he managed to get us on the road without much delay and was very nice about it.

David W. on

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Doug F. on

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TERENCE L. on

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Staff is very friendly and helpful.

William E. on

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Nothing

Gregory F. on

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Customer did not leave a comment.

Michael T. on

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The truck was clean, but not well maintained. The passenger side mirror was broken, the right side headlight was broken, the suspension of the truck was poor, the engine struggled to climb hills under load, and the brakes were barely able to stop the truck when carrying a load.

RODERICK M. on

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Rob T. on

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Dru R. on

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KEVIN W. on

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Randy G. on

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Gregory P. on

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Troy A. on

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shawn e. on

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Doug Y. on

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Staff was great. UHaul software not so much. Truck pickup and tow dolly pickup were different places and software had trouble dealing with it.

Patrick S. on

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I’m being charged for damage we didn’t do

Jeffrey W. on

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Did not need unit. Canceled.

Jeffrey W. on

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Did not need unit.

David Z. on

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Service here was excellent. Person I worked with was both friendly and helpful. I would definitely use this location again!

Deborah P. on

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Natia P. on

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The online portal for check for the available vehicle is incorrect. I got a call MAYBE 5 mins before my scheduled pickup time and was told they didn’t have my vehicle and I had to go elsewhere. This changed the amount I had to pay, affected my time schedule and distance I had to travel. The gentleman helping me get the truck was “ok” to work with but he definitely needed another person to help him. The customer service was sparse and if I had another choice with the time I had, I would have gone elsewhere.

Jonathan W. on

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ROBERT E. on

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Good attentive people - good job

RON C. on

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Sarah C. on

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1. The outside of the truck was filthy. Looked like it hadn’t been washed in months. Dirt and dust was literally caked on. The inside of the cab smelled like cigarette smoke. 2. The worker inside asked us if we wanted blankets - he did not mention that blankets were already inside the truck. We of course chose to pay for a bag of blankets and then found some already inside - there is also no mention of the fact that if used, you will be charged for the blankets and dolly already in the truck. We had to remove the dolly because it was in the way of large furniture, and I’m sure we weren’t the only ones in that position. This is just a lowlife, poor customer service policy. The charges worked out okay thanks to a different employee helping us when we returned the truck but I felt the first employee was very misleading on purpose, as well as U-Haul as a whole. It’s like the company is desperate to squeeze in any extra charge to the consumer, whether or not the consumer is aware of it. 3. The U-Haul website is not clear in the available options. The difference is not clear between a truck that could be dropped off at a different location and one that must be returned to the same spot. Overall, I’ll be doing my best to direct anyone I know away from U-Haul, and I don’t intend to use U-Haul again. Poor, misleading policies.

Brian M. on

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Michael A. on

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Great over all experience.

Valerie L. on

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ELISHA B. on

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Michael A. on

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Ryan G. on

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Christina S. on

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Aaron H. on

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Sherri F. on

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Dawn H. on

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Andrew V. on

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Susan B. on

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Manager was very helpful in getting our unit ready. 😊

ANTOINO B. on

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ginger b. on

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I had an excellent experience.

Judy S. on

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We reserved on line & was told ti go to Rome Hilliard where we could have truck 4 24 hrs. They couldn't find reservation & told us we had to have truck back by 8am. We took truck as t 11:15 am. About noon i got text messages that i need

Derek S. on

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Duane C. on

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Luis O. on

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One the truck was not clean two the truck didnt had full gas as they told me,(I took a photo of it) and so I left it as they give it to me not full but at the same level. And they still charge me 22 dollars extra.

Steve S. on

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Everything was great. I only used it for about an hour, but was it was a 15 ft truck and covered. Perfect cause it was raining. Wish you had an hourly rate. It worked out great for us and would go there again to rent. Close to home. Thanks Steve Sunseri

Michael T. on

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Debbie W. on

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The clerk I dealt with Mary polite and very patient because I kept changing my mind but he was so sweet I will recommend this location for anyone who needs a truck I had a great experience thank you

Michael G. on

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All associates were friendly and knew their job well. The trailer was in great condition and perfect for moving my motorcycle from one location to another. There is nothing I could recommend that anyone could have done better. Thank you!

Thomas K. on

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Nicholas B. on

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Very friendly, fast service

VICTOR R. on

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Excellent customer service, affordablity, clean facilities and equipment.

JOYCE S. on

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steven s. on

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No problems at all.

Larry H. on

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Drive it for me????????

Laura S. on

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They were great.

JULIE B. on

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Randy A. on

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Men were very courteous and helpful.

Teressa t. on

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The CSR Micheal gave us a good experience in making arrangements to pickup the truck. His friendly kind demeanor was greatly appreciated at a time that can be so stressful when moving.

Randall C. on

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Jeffrey d. on

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Jesus S. on

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Robert K. on

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David B. on

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Everyone was very nice and helpful. The got me checked out and trailer hooked up quickly. Upon return, i was met immediately to get it unhooked. This is a great location.

JAY S. on

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Samantha C. on

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Matthew F. on

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The associate was cool, and the equipment (truck) was in great working order. Matt Thanks Guys!

Ian M. on

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Candy or something else to nibble

ART G. on

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Dee V. on

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These guys were awesome to deal with! Honest and helpful!

TAYLOR H. on

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Employees were very friendly

Melissa M. on

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Did not use facility, but had to leave a review anyway in order to have $6.95 refunded to my card.

Tessa G. on

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They were more than accommodating, on time, thorough and very friendly. I will definitely come back to Rome Hilliard Self Storage.

Aaron L. on

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Jennifer S. on

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Christopher H. on

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Kyla B. on

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Both guys were Awesome! I arrived at exactly 4:30pm and the van was already parked and warmed up ready for me to use.

William R. on

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andrew n. on

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Todd B. on

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These guys were on it! I have used several U-hauls, budget, penske, etc...this was by far my best experience. Goes to show when you have competent staff.

CLAYTON P. on

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Very nice staff.

GAIL B. on

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Very happy with the service. Thank you.

THOMAS M. on

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I have rented from several U-Haul locations and this is one of the best.

James S. on

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Brittany M. on

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The owner was very friendly and helpful. Everything went smoothly on my end and he was very thorough in explaining everything about the facility from security to billing.

Robert W. on

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The staff was very polite and helpful. Picking up the trailer was a breeze as they had everything ready and waiting. I would definitely recommend this location as it is one of the very best I have ever done business with.

Kyle W. on

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They forgot to give us the dolly we rented. Made the move 10 times worse.

Melva P. on

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Came right out and unhooked the car transport from the car in the rain & cold. Really nice guy!!!

Brian L. on

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Nothing needed more than this service. Friendly staff, gave info on the drop off process. Provided me a parking space for my car during the rental. Received my receipt via email. It was great. Location is near my home so I will be returning here for all my cargo rental needs.

Anthony B. on

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The guys were amazing and went above and beyond.

Julian P. on

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Michael H. on

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Greg M. on

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Sue G. on

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The customer service representatives were wonderful. Polite, friendly, helpful, knowledgeable, and made the transaction easy to do. If I could give them 10 stars out of 5 being excellent, I would do so. If your company gives anything to outstanding employees, please reward them. They are definitely assets to your business.

Kathy L. on

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Michael S. on

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Dustin A. on

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Keep making it great!

Joseph A. on

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You guys did awesome!! Answered all my q’s and solved all problems I and the weather threw. Great costumer service!!

Mark S. on

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More expensive than I was expecting. Cigarette ashes in cab.

Lori W. on

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JESSICA J. on

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I had a family emergency come up, so I had to move out a week after rent was due and got a prorated offer from the staff. Extremely helpful!