Customer Reviews for Ronys Reality LLC
(U-Haul Neighborhood Dealer)

75 reviews

3178 Cranberry Hwy   East Wareham, MA 02538

(508) 273-2271

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–2 pm

Services at this Location:

Contact Us

(508) 273-2271

3178 Cranberry Hwy
East Wareham, MA 02538

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Stan was very professional and helpful. Definitley the best UHAL location around because of him.

gean G. 
Rating:
3.0

Uhaul was not very accomodating. Stanley, however, the man that treated me, was EXCELLENT! He was polite and attentive. Also the owner understood my problem with driving 15 miles out of my way to pickup and drop off the van.

susan M. 
Rating:
5.0

Easy to work with van was very clean

Chad W. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Best U-Haul I've rented yet. Very clean, nice smelling and good on fuel. I would recommend Rony's U-Haul service to anyone

Myles J. 
Rating:
2.0

The site was far from the norm. No office just an old storage building and a few trucks. A very nice man named Sam was waiting in his truck when we arrived. Paperwork done on his phone. The truck however smelled like a wet dog kennel and white dog hair was everywhere. Drove with air on and window open. Not the best 5 1/2 hour trip.

james t B. 
Rating:
5.0

Stan and Rani were hospitable and pleasant. Equipment clean and as promised.

Amy beasley C. 
Rating:
5.0

U-Haul was perfect. Don't helped me every step of the way. He went above and beyond to make sure my experience was good

Myles J. 
Rating:
5.0

Rony was extremely helpful throughout the rental process. He was responsive via phone when we had a few questions. Overall, it was a great, easy rental experience. Would highly recommend.

Emily S. 
Rating:
4.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Great truck service. Rony helped us get it in under 24 hr notice. Would recommend!

Myles J. 
Rating:
5.0

Great Trailer. It did exactly what I needed it to do! Rony went above and beyond to make sure we were happy !

Myles J. 
Rating:
5.0

Customer did not leave a comment.

Vadzim S. 
Rating:
5.0

Great truck but even better U-haul dealer. Rony went above and beyond by helping me with the rental process. Would recommend to anyone

Myles J. 
Rating:
5.0

Rony was so polite and courteous and went above and beyond too make my moving experience the best move ever and allowed me too utilize the uhaul truck as long as I needed it. Thank You for everything -Ashley

Karen D. 
Rating:
5.0

This site was fantastic and so was Rony. I have picked up from many U-Haul locations over the years and this was the friendliest location with the best equipment. 10 stars!

Dan L. 
Rating:
1.0

I was charged an additional fee for something that was completely I accurate. I will never be using this location or U-Haul I'm general ever again!

Alicia P. 
Rating:
5.0

Rony met me on-site and made sure everything was functional and ready to roll. Would recommend and use the site again.

James O. 
Rating:
5.0

Best U-Haul I've ever rented. Rony is very good at what he does

Myles J. 
Rating:
5.0

Rony was super helpful when a reservation fell through, helped us get the truck we needed right away

Edward k B. 
Rating:
5.0

Rony was soo helpful and friendly I recommended to everyone

Vincent Lee P. 
Rating:
5.0

Nothing at this location. Truck was ready, and Rony was super helpful.

Paulette A. 
Rating:
3.0

Very cramped parking lot and was difficult to move truck into a free space.

mira S. 
Rating:
5.0

Owner was super nice and helpful

Joseph Thomas M. 
Rating:
5.0

great service. Rony was very pleasant to deal with. trailer was perfect

Myles J. 
Rating:
5.0

Customer did not leave a comment.

caleb H. 
Rating:
2.0

This placed was closed when I arrived couldn't find anyone around I also didn't get contact # from UHAUL to call them that was on my way over but I originally had scheduled to drop off in East Falmouth so I'm very disappointed because I had to borough a truck because my rental had to be returned by 8:30 am on may 17 2022

joe C. 
Rating:
5.0

Customer did not leave a comment.

Atiba A. 
Rating:
4.0

Very small space to drop off a car hauling trailer. I got lucky and had a small space that I could back the trailer into (inches on both sides). I use a trailer a lot for boating, but most people would not have been able to back it in and would have had no place to turn around as there was a car and other Uhaul equipment in the way. It is great though, that it allows 24 hr drop off so I could drop it off at my convenience and not have to wait until it was open which was huge for me!

Ken B. 
Rating:
5.0

Excellent service and timeliness

MARK ANTHONY H. 
Rating:
5.0

Rony was very helpful and made renting the truck very easy.

Robert h C. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

very great service. needed a 26 ft uhaul supermover. didn't have one on sight so Rony drove all the way to New Bedford and brought one back to wareham for me. he went above and beyond. best service around!!!!

Myles J. 
Rating:
5.0

Rony was an unbelievable help. He went out of his way to make sure we were able to get on the road. We did not have the proper trailer hitch on our vehicle and he took the time to install the correct one for us. I highly recommend this location and will be using them many more times in the future.

Walter P. 
Rating:
5.0

Rony was great! Super friendly and helpful.

erich R. 
Rating:
5.0

Customer did not leave a comment.

ELIE A. 
Rating:
5.0

Very good customer service

Myles J. 
Rating:
5.0

Very good customer service

Myles J. 
Rating:
5.0

Very good customer service

Myles J. 
Rating:
2.0

This is a small cramped facility and no one was there in the daytime. Very disappointing.

Mark C. 
Rating:
5.0

very clean trailer. easy parking and good customer service

Myles J. 
Rating:
5.0

very clean trailer. easy parking and good customer service

myles J. 
Rating:
5.0

very clean trailer. easy parking and good customer service

Myles J. 
Rating:
5.0

very clean trailer. easy parking and good customer service

Myles J. 
Rating:
5.0

very clean trailer. easy parking and good customer service

Myles J. 
Rating:
5.0

the owner was prompt and efficient., had everything ready to go when i arrived truck was clean and ready to go, on such short notice much appreciated.., will most defiantly call Ronny for any further truck needs

Judy C. 
Rating:
5.0

The customer service at this location was top notch, and a welcomed feeling after being trapped indoors from Covid!! Highly recommended

Frank E. 
Rating:
5.0

Online registration was easy, however the online wait time for approval when picking up the van was long and could be shorter. I understand it was a Saturday and reason for long wait time.

Mark S. 
Rating:
1.0

you guys charged me twice for renting a trailer

Kasandra B. 
Rating:
1.0

Very dishonest individuals. Rhony is as dishonest as was Scot who I was referred to.? We received the vehicle with half a tank of gas and returned it with the exact amount. However, we were told that even though it was 1/2 tank the needle was slightly below where it was supposed to be. When I asked for the distance in question I was told that it was not measurable. It's a eyeball thing I was told. They also billed us for insurance which we told them that we were not interested in getting.

Marcia B. 
Rating:
5.0

Rony was amazing. Had issue with my car trailer. He came after I called and helped get my car off.

Vicente G. 
Rating:
5.0

Customer did not leave a comment.

Chelsea A. 
Rating:
5.0

Very accommodating got truck early than they opened!

William michael K. 
Rating:
3.0

This location was not the original location for my scheduled pick up. U-Haul was unable to guarantee my scheduled pick up at the original location. I waited for 40 minutes for customer service and then it was another 30-40 minutes on the line with customer service to find an alternative location for the equipment I needed. It was the worst arrangement I have experienced.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Tammi C. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

The gentleman Roni who runs operation is local man and is extremely attentive and helpful. He is very accessible and also very good at helping with uhaul website. He and his helpers are very kind people . I rent vans - box trucks quite often and will never go anywhere else. Considerably less expensive than home depot and lowes and they friendly to boot.

MARK C. 
Rating:
1.0

Worst service. The locks suck. The website doesn't work the majority of the time when trying to log in or switch pages. Will never use again

Ryan G. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

There was no one there to help me pick up trailer, I got a call from another person telling me to hook up trailer on my own and send a picture of back of truck with plate in view to his #. I was then double charged with all additional ad on,s, without my consent. Was told its not our problem to call U-Haul. I was treated rudely and disrespectful. With absolutely no help at all. Ronys Realty/U-Haul should have there U-Haul business revoked they are ruining your reputation. And had to file a claim with credit card company, to get reimbursed.

BRENDA N. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
1.0

There was no one on site. No direct phone number to contact. Searched Google and found a phone number for someone who gave me a cell phone number for owner, Rony. The mobile app. for Uhaul WAS NOT WORKING. He tied remotely to process the code for the key lock box for the truck and could not do it. I repeated the steps 5-6 times as I awaited Ronys arrival onsite. (This was approximately 30 minutes) Rony tried on his Uhaul App. IT WAS A HORRIBLE EXPERIANCE.!! i drove to another dealer nearby. Supervisor, LORENZO was contacted and he was the one who helped me get the truck. 2 hours late, with 3 men I was paying.

THOMAS D. 
Rating:
2.0

No one was at the location midday and we had to wait over an hour for someone to show up. The office was a dump and reeked of cigarette smoke! Although the door was open there was no one available. I got on the phone with UHaul but was on hold for over 35 minutes and finally hung up when a man showed up to process us. While he was courteous , he explained he was working another job at a gas station across town. Weird. Once he processed us, he took off down the road and some woman was now standing outside the office and they waved at each other. I do not recommend this particular site. Unfortunately it was the only one of 3 in Wareham. MA that had the size trailer I needed.

PATRICIA K. 
Rating:
4.0

I think the only thing is that there be a forewarning of the process of picking up the rental and the process of returning it and the time it takes with inputing the required information and taking pictures as well to upload to make sure the rental meets all requirements.

olivia S. 
Rating:
2.0

The location isn't well marked. The signage small and not as clear as it should be. It was a very confusing process to pick up the equipment. It would have helped if it looked like an actual open UHAUL store with employees around to help customers.

Jeffrey M. 
Rating:
4.0

I'm so disappointed innings uhaul. Not the middle man. I reserved a 20' truck as I was moving a 4'000 sq ft furniture shop. I had a crew waiting in the morning. My truck was no where to be found for 100 miles. I was put into a 15' truck. I not only had to drive more miles but I had to make so many more trips. I didn't need the crew because I only had a small truck. Uhaul didn't do a thing to find me a larger truck. Nor did they call to apologize. Very disappointed in uhaul!

Diane A. 
Rating:
1.0

No uhaul company shouldn't be working from a house that smells like weed that has a ash tray full of cigarettes and don't have bongs and pipes in there kitchen and you shouldn't have to wait on a porch and there was no one there I'm not pleased spending 108.00 on a truck that had a used napkins hope this place goes out of business and I hope I get to talk to the corporate. Not ok to have weed cigarette buds and bongs and pipes in your kitchen I want to speak to the corporate thank you.

ETHAN S. 
Rating:
3.0

Customer did not leave a comment.

NORA C. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Very nice and helpful, with all my questions and concerns.

Marybeth C. 
Rating:
2.0

Have people answer the phone. Nobody was at the location and the voicemail was full. Luckily I found a fleet guy down the street that handled my transaction

Paul C. 
Rating:
3.0

The customer service representative was new to the job and was learning as she goes. There was not anyone there that helped us get the trailer of the ball and hitch. It took over an hour to drop off.

KIM S. 
No reviews have been submitted for this location.

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