Customer Reviews for Roosevelt Supermarket
(U-Haul Neighborhood Dealer)

38 reviews

3202 W Roosevelt St   Phoenix, AZ 85009

(602) 274-4012

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(602) 274-4012

3202 W Roosevelt St
Phoenix, AZ 85009

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The location was fine, but the app for self-serve pick-up was a disaster. We were time-constrained and it probably took 45 minutes to get the keys to the vehicle. Customer support kept asking us to "sign out and then sign in" with the hopes that we could initiate our "pick up."

David L. 
Rating:
3.0

Customer did not leave a comment.

KURT W. 
Rating:
1.0

Mobile experience was poor. No clear user interface. What a shit show !

LOMBE C. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
2.0

Customer did not leave a comment.

Aaron C. 
Rating:
1.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

At first it was little stressful because I didn't know how to used the self service, but know that I know how to used it, I will rent there again...

Luisana G. 
Rating:
5.0

The customer service was superb. Beyond excellent

TREMAINE A. 
Rating:
1.0

Need to improve communication skills As well as timeliness of return process

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Faris A. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
1.0

I was told by the store dealer that I'd be able to return the truck anywhere. I have him my phone to complete the order for me and put same spot drop off. So I told him that I didn't want the truck unless I can drop it off at a different location. He said to call uhaul when I was done and it wouldn't be a problem. I called and was told I had to bring it across town through tons of traffic back to the same location because that's the way he entered it. I don't think I will ever use or recommend u haul again.

Robert j R. 
Rating:
1.0

Make sure your workers pick up the vehicles upon the next business day & ensure that all customer contact is notated in their file, so there are no mishaps or poor communication.

Kara R. 
Rating:
4.0

Customer did not leave a comment.

todd F. 
Rating:
5.0

Brand new truck!

James S. 
Rating:
5.0

Nothing. Keep up the good work.

Marco H. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Lorine R. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

When changing locations for pick up, it would be most helpful if an email or separate notice be sent rather than burying that change-of-location information in a separate confirmation notification, especially since the original site had made arrangements for how to pick up the vehicle when the original site was closed on the weekend.

Russell W. 
Rating:
2.0

Your U-Haul representative was not there. Handed keys over to the C-Store clerk.

Krishna R. 
Rating:
5.0

Customer did not leave a comment.

Errika M. 
Rating:
2.0

The 10 ft truck I reserved had damaged back door, so I was upgraded to a 15 ft truck. (I already had to travel several miles to this location after my original reservation from a closer location was not available). The 15 ft was dirty and had to be sept out before I could take it. The 15 ft truck also showed that it had more gas than it really did, the fuel gauge dropped about a quarter of a tank as soon as I drove it off the lot!

BARBARA N. 
Rating:
5.0

Good reliable service.

Daniel P. 
Rating:
1.0

This location is not safe for dropoff. "Just park the truck next to the dumpster", and "drop off the key with the person behind the glass. No one checked the equipment, provided a receipt, or could assist with equipment issues. It's basically a minimart with a UHaul sign hanging out front.

Michael W. 
Rating:
1.0

Charged a *holding* amount. Then actually charged my car the full amount before another charge of gas?! Come on. And now I have to wait 3-5 business days for something that I shouldn't have been charged to be processed back into mt account. Won't be using U-Haul again. Explain the process better first hand before you overcharge people

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

anahi R. 
Rating:
5.0

If everyone is treated as I was treated, nothing more could be asked for. The whole experience was a blessing to us

ALEX A. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
1.0

I had pre checked and paid and still had to wait 20 minutes and then a computer mix up and then bringing the truck from a back lot with less than a half a tank of gas. Unacceptable

tooraj B. 
Rating:
3.0

Customer did not leave a comment.

andreja J. 
Rating:
4.0

The van was in terrible driving condition, would not come out of third gear and accelerated poorly. AC turned off frequently.

Maria Duncza D. 
Rating:
1.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Very very friendly

jaamy R. 
Rating:
1.0

I would not recommend to have Uhauls at this location.

Alysia S. 
Rating:
2.0

Took them a long time and the printer ran out of ink

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
No reviews have been submitted for this location.

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