Customer Reviews for Rosewood BP
(U-Haul Neighborhood Dealer)

36 reviews

2900 Rosewood Dr   Columbia, SC 29205

(803) 667-3769

Hours

  • Mon–Sun
    8:30 am–7 pm

Services at this Location:

Contact Us

(803) 667-3769

2900 Rosewood Dr
Columbia, SC 29205

Services at this Location:

Hours

  • Mon–Sun
    8:30 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

adelle R. 
Rating:
2.0

It is a gas station. I opted to use no contact pickup. The process is not seamless and I needed help in the end. In the signup process online I did not choose any insurance. I ended up with the insurance because the entire process at the uhaul location was done on the clerks phone. I did not think i needed to start the process over. Budget?

david A. 
Rating:
4.0

Customer did not leave a comment.

cheryl S. 
Rating:
1.0

Hire competent people. I don't need someone telling me “I don't give a damn what you think” when I'm trying to help.

PAUL K. 
Rating:
2.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Outstanding customer service.

John S. 
Rating:
1.0

Pickup did not go smoothly. No pads despite reserving them. Had to go to three locations to find pads.

Barry A. 
Rating:
3.0

It was a generally fine experience, but that's about it, the app was a bit cumbersome, the equipment was not readily available and the tension bolts on the box of the truck desperately need tightening. The overall experience met my needs for a very short move, but I don't get the impression that vehicle would have been overwhelming safe for a more involved move.

Travis K. 
Rating:
2.0

Customer did not leave a comment.

Tiffani E. 
Rating:
2.0

Took 45 minutes past my reservation time to get the uhaul in my name. The guy was trying multiple ways to get it to work but it seemed like more of a uhual issue than anything else.

Katherine R. 
Rating:
4.0

Customer did not leave a comment.

DESTINE' J. 
Rating:
3.0

The online checking asked for documents for identification like passport. Who brings a passport to a U-haul? It was late in the process to decide you're not going to release the vehicle to me. It just pisses people off for no reason.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ayanna G. 
Rating:
1.0

The return process was terrible. I had to wait until they finished with all the customers in the store INCLUDING the ones that came in after me. As more customers came in they kept telling me to wait another minute. Terrible set up

BRITTNEY B. 
Rating:
5.0

my only gripe is that i was charged for a dolly and there was not one in the truck. otherwise all went well. thank you! Ian Collins

IAN C. 
Rating:
2.0

It was in a gas station. Only one guy working and trying to run other business while helping uhaul customers. The Uhaul leaked inside the cab on both sides where the seat belt comes out. We drove 9 hrs with rain dripping in on both of us the entire way. A napkin was shoved up in hole to obviously stop any rain previously. The USB ports did not work.

Zane P. 
Rating:
1.0

Customer did not leave a comment.

Sam K. 
Rating:
2.0

Customer did not leave a comment.

KRISTY M. 
Rating:
4.0

Customer did not leave a comment.

Wayne V. 
Rating:
3.0

Customer did not leave a comment.

Kent F. 
Rating:
1.0

Customer did not leave a comment.

Donald H. 
Rating:
2.0

Customer did not leave a comment.

Scott R. 
Rating:
1.0

Customer did not leave a comment.

ALICE L. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
1.0

Customer did not leave a comment.

Dimera D. 
Rating:
2.0

Make sure they clean the vehicle before renting.

Harley N. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

could not beat the convenience of getting gas and turning in truck at the same time!!

Geoffrey D. 
Rating:
3.0

Customer did not leave a comment.

Vijendra G. 
Rating:
3.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

Lorie Y. 
Rating:
1.0

The owner charged me twice on two different days. FRAUD

STACY S. 
Rating:
3.0

Roger, the attendant assisting us when we turned the U-Haul in around 6:45 p.m. on 2/6/21, was very helpful. However, we had to wait around 20-25 minutes to complete the drop-off. Roger had no help and therefore he had to wait until no one was in the convenience store to inspect our U-Haul outside the store and to complete our U-Haul transaction. He needed help. If this location is going to operate as a U-Haul dealership, especially on a busy Saturday night, the owner should hire additional personnel to assist with the U-Haul transactions. As I stated, I am not blaming Roger who was very nice.

jean K. 
No reviews have been submitted for this location.

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