Customer Reviews for Rothesay Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rothesay Storage

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Natalie M.
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Customer did not leave a comment.

Melissa G.
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peter W.
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David A.
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They go above and beyond for the customer

David A.
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They are really friendly people. Make you feel like you're part of the family

Kevyn N.
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Never driven a large truck or hooked up a trailer and they offered little assistance, bare minimum. I had to YouTube most of it. The trailer was old and needed a lot of finessing to get it on and off the hitch.

John B.
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Brooke was fantastic Truck was ready and everything was perfect

Kerry C.
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I am completely satisfied with my service. Keep up the good work!

robyn T.
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Could have someone come out and offer to assist with the trailer hook up.

MICHAEL M.
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Customer did not leave a comment.

Kerry C.
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Best customer service! Was ready for pick up right away. Definitely reccomend this location!

Kevin B.
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This location provides excellent service.

Robert P.
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No light plug extension

Brent C.
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Great service, very friendly and helpful

Angela K.
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Someone was there to help me install the uhaul unit on my car which was extremely helpful.

David K.
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The staff person we dealt with was friendly and very helpful. The problem was with the equipment. There was no electrical cord to hook the trailer system to my vehicle. This was always on previous trailers I rented. I had to go to Canadian Tire and buy one. Then the coupler would not fit over the 2 inch ball hitch I had. Since this was the only trailer left at this location, the staff person (Brooke) arranged for us to pick up another trailer at another near-by U-haul location. The coupler on this trailer fit no problem (as had trailers I used in previous rentals with this same 2-inch ball).

amber M.
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The employee that assisted me was very friendly and helpful. She made my experience very pleasurable.

tim C.
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We had difficulty removing the trailer but the lone female employee did her best.

GARY H.
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It would be great if the trucks were equipped with backup cameras!

Marcel R.
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Customer did not leave a comment.

Kevin S.
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Person came in on her day off (which uhaul website refuses to post) so that was great. Unfortunately the fan/air conditioning system did not work in the truck and the windows fogged up badly. Not sure if it is their fault or not, just really unfortunate.

Donald M.
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Service was excellent, very courteous and friendly.

PAUL C.
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Customer did not leave a comment.

Gilles T.
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Wayne L.
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closed

Steven C.
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Excellent service from Brook

Nancy B.
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Todd B.
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very friendly and helpful people

Guy B.
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Douglas B.
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Jonathan H.
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The parking are was a little tricky to get out of. Not a big deal.

Cyndye M.
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Cindy S.
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Murray M.
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VERNON N.
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Jenna K.
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Refused to give me my deposit , even though promised from anitial location

craig S.
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Absolutley no help offered to attach 6x12 trailer. Ordered 1 dozen furniture pads at time of reservation (1.5 weeks of notice). None available at pickup.

Paul H.
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Great truck worked great and clean ! staff was very helpful and friendly! Thank you U-haul!!!

JOHN B.
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Customer did not leave a comment.

Bruce T.
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Dropped off after hours using Key/Contract Drop Box. No personnel available though website indicated that the Office was open from 10 AM to 2 PM on Sunday

kim R.
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pierre L.
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Tracy G.
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ROB M.
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Very happy with the service and equipment

Elizabeth M.
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NICK T.
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Carol W.
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??? don.t know. Everything was fine. Very pleasant and helpful staff.

Sonya M.
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Samantha G.
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Yvone M.
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everything was excellent.

Jason R.
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Mynor L.
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Kathy R.
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Allan W.
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Drop off was easy and at the location we had selected on line was able to be the drop off location as we were told upon booking. We were not asked to drive an additional hour and drop off to a different location.

SOYA M.
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Customer did not leave a comment.

lorna P.
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Bob T.
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The electrical connection was broken and I had to wait for them to repair it, I was at the location for over a half hour, I will likely not be going back here if I can help it. Trailers this size should also come with a tongue jack, I struggled to get this trailer onto my hitch.

james M.
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Very helpful with my choice for the move I had to make.

Janet M.
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The service was very efficient, Kate did a great job getting us set up and on the road for our move. The truck box was large and the loading ramp made getting heavy equipment easier to get on board. The truck was a little loud, maybe a muffler connection needed a little attention. Overall a successful experience.

Sarah B.
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When we arrived to drop off the truck, it looked as though the location was closed. We attempted to use the app once again to drop off the truck but it would not allow us past the step of finding our location - on multiple phones. Yes, location was turned on, even the high accuracy mode. Multiple ideas were used to troubleshoot. After about a half hour of trying, I went to the door of the drop off location and found that it was open. Since we personally ended up knowing the owner, he assured that he would take care of everything and took care of the drop off process. I was contacted the next day asking where the dolly was and advised that it was not given in the first place and she did refund the charge. In the future, if needed, I would use this location but again, not the 24/7 option.

NANCY C.
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Kate was excellent to deal with.

Nick T.
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Customer did not leave a comment.

Cheryl F.
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It would have been nice to have the storage unit ready for us. We had to wait while she thawed several frozen locks to find a unit.

Ryan P.
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The lock was frozen, but the store owner came out right sway and helped us get it open. He was really kind and apologetic and made the problem not such a big deal. AWESOME customer service.

Larry H.
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Nothing. This is our 2nd time using this dealer and again we had exceptional customer service. This time we were looked after by Kate McIsaac. She was very friendly and extremely nice. Absolute sweetheart to deal with. She even offered to warm up the truck for us as it was freezing out that morning. :) We would recommend this dealer again!

jacques M.
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Got charged an extra 40 bucks for gas just for 10L with no information on what it was and despite I had already put $20 to bring it back to the level I found it...

Brian M.
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Very fast pickup and drop off. Highly recommend!!

Clifford T.
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A little off beaten path, not very viseable from main road!! Staff courteous!! Truck exterior box a little rough, but inside box clean and truck seemed to run well!!

Marc B.
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Customer did not leave a comment.

Ben L.
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Lalith Kumar C.
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Sean B.
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No reviews have been submitted for this location.

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