The staff was wonderful. They emailed with me several times to try and accommodate my changing needs. Our van LEAKED, leaving standing puddles in the back. Not too happy about that given our furniture ended up with wet feet.DAVID S.
Customer Reviews for Royal Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No complaintsTHOMAS H.
Customer did not leave a comment.Kyle H.
The attendance on duty when I got there was the only helpful person that I'd talk to you after having called three other locations prior when making this particular set of travel plans. This location was amazing, willing to talk to me not rushing me out the door and no endless stream of excuses.Justin Y.
Agent was nice and but upset because his price didn't match price I was quoted. Truck had trash inside from previous renter. Exterior was dirty. Front light on driver's side was out- didn't realize until night driving. Agent did not perform a walk around to check vehicle.LYNDA C.
Every thing was goodKEENAN H.
Customer did not leave a comment.DOMINIC A.
Customer did not leave a comment.GARY B.
Awesome customer service!!!CIARA D.
Customer did not leave a comment.BAITULLAH K.
Danny was very helpful, kind, and patient with me throughout the whole process! Great customer service!Miranda S.
Overall Great serviceSHAWN W.
Daniel was awesome. Love love loved his customers service skills. Daniel made sure that he assist my daughter and I even though we called at the very last minute. Daniel was very patient , professional and kind. Thank you all for your services.JANET D.
Customer did not leave a comment.TIFFANY B.
The guy who waited on me was great. He explained everything thoroughly and was professional.JASON W.
The customer service guy was great...I will strongly recommend the locations to friend and familyAISHAT S.
The service was absolutely excellent. Daniel was so professional and friendly. He needs no improvements!DONYA E.
Customer did not leave a comment.Christine R.
Customer did not leave a comment.ADHANOM K.
Customer did not leave a comment.TERESA J.
The customer service was exceptional. He truly went above and beyond to help us.DEONE S.
I forgot the guys name, but friendly, Nice,,, and I also like that they are open late on Sunday,,, ðŸ˜ŠRHONDA R.
Customer did not leave a comment.Karis B.
It was inside of a Inn. I waited at a counter for ten minutes to get checked in after doing so online. The sign for the Uhaul was written on a poster board with permanent marker. I was very uncomfortable standing waiting on the clerk. A lot of foot traffic and sketchy things going on. I'll go out of my way to another location before using that one again.Tiwanda B.
Incorrect charges I called customer service to get charges corrected but they posted to my account anyway. The rep at the location said he'd check the charges as well but nothing has happened.ERNEST JEROME B.
Customer did not leave a comment.TEMITOPE A.
Dan (I'm not sure I got the name right) is an amazing guy. He guided me through the entire rental process seamlessly. I'll certainly recommend U haul to all my buddies bcos of DanEMMANUEL S.
Michigan Rd location mega-botched reservation. High school road saved the dayBRIAN N.
The Back Of The Truck Was A Little Dirty So I Had To Clean It Before I Out My Stuff Other Then That Everything Was Good Thank You..ANGELA O.
Customer did not leave a comment.SANTA G.
Customer did not leave a comment.RACHELLE H.
Customer did not leave a comment.Jennifer P.