The inside was clean. The outside was a little dirty but that is fine.
LAURIE E
Customer Reviews for Rydbom Express Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would not change anything!
David BAdvise customers to read and review all items on then vehicles so as not to get charged for items not used or dolly seals missing or broken by accident.
William VThe doors were difficult to close and the seal around the driver’s door was loose. It would be nice to have that seal fixed since there’s a lot of noise in the cabin when driving. Additionally, the dashboard had a warning that the tire pressure monitor needs servicing
Charles FMaking arrangements is simple, you can call the office or open an account on line and make reservations.
Donald MPlease make sure turn signals are working properly before renting out. Otherwise was a easy pleasant experience.
Elizabeth TNothing everything was perfect the best service I ever had at a u haul.
DANIEL SI rented a 10 ft truck and when I was loading it I noticed there was only a handhold on the right side of the truck bay. Since this truck does not have a loading ramp like the bigger trucks, the handholds are important. So why is not a handhold installed on the left side to make loading more smoothly. It would probably cost Uhaul all of $15. to install a handhold on the left side of the truck bay.
Thomas PThe truck I rented needed to be junked. It had over 120k miles and it showed it.
francisco hNothing, everything was ready, staff was friendly and helpful. Everything went smoothly.
Donald SGood service I am satisfied
James HPleasant staff who were very helpful. The process was quick and the truck was ready right away. The truck drove very nicely and was clean. It had with bug mirrors, lots of cab room and areas for cups and phones. If I need uhaul again, i will rent here.
Stephen HAwesome customer service @ Middletown location! There was a lady and a guy whom were both very helpful and polite! I had a great experience! Thanks U-Haul !!!!!
Taylor WExcellent service had us in and out in about 15 minutes hopefully no one is moving anytime soon but if so definitely going here to rent a U-Haul plus it’s veteran owned I do believe so we most definitely should support… thanks again Frankie and Mary ann
Efrain VThe equipment was clean and the staff was friendly and had the truck and all accessories ready for me at pickup. But I encountered an issue only a few miles from my home address. The 'check engine' and 'stabilitrak' came on. Was able to get the truck home. The next day (2/25) when I started the truck to return to the drop-off location, the 'check engine' light was out and I encountered no problems.
DUANE KIt was a great experience
John SThis is my preferred location to rent from U-Haul. The equipment is always clean and ready to go at pick up.
Bruce GEverything was smooth and easy from pick up to drop off.
Harvey SWe will definitely use your services again.
Glenn KYour staff is amazing. I'm bad with names but their is a young man there w red hair that was super awesome and lady that helped me was super awesome as well
Jennifer BThe handhold on the back of the truck bay is only on the right side, I would highly recommend that a handhold be added to the left side of the truck bay for safety purposes.
Thomas PI told the clerk that my drop off location was Palmyra and he didn't change it and I was charged 180.00 more.
Rebecca MThe truck should have a hand grip on each side for entering or exiting the box. This would make it easier since the truck does not have a ramp.
Thomas PAlready recommended this location to a friend. Will be using again in near future
Antonio CFriendly service, clean truck
richard hThe fastest and most efficient check-in and checkout experience at a Uhaul location I ever had.
David OKeep up great work
Mike PWhen I called I was told no 10 ft Uhaul was available even though app said available. I reserved on app and everything was fine during pick up. Staff was polite and assume me that the size was enough for what it needed. Very pleased with this location
benard dNone. They are the very best in the area!!!!
Robert WThank u it was great service
Mike PEasy drop off
joyce nDrop off was a breeze since it was through a person. Would never opt for pickup or dropoff using the app.
Jonathan LI love u haul. After Hershey closed it’s nice to know I have another location to go to and the hours are better
Nancy PGreat customer service. Thank you for being great employees n caring about your customers. Y'all r the best...
Cheri DFast and easy!
Michael RStaff friendly and helpful. Rental very reasonably priced.
Drew RWas upset that I had to pay for 4 hours that I requested but only used 2 hours, less mileage.
Deasia CThe staff is always polite and friendly. Doug pays extra attention to the safely aspect of the trailer that I get. I appreciate that.
Nancy KNice customer service and very streamline service. In/out within minutes
Chris BThe truck I had sounded like it was going to blow up. It was very loud. The staff was excellent and friendly. Very quick process to obtain keys and I love the easy access drop box.
Lashonta J