Customer Reviews for Safe Harbor Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Harbor Storage

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Maureen S. on

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Michale S. on

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Herbert L. on

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They 6x12 trailer I rented was clean and serviceable except for the fact that the tail lights did not work. The agent and I checked the turn signals and brake lights but failed to check the regular tail lights. Since our destination was over thirteen hours away, we had to rent a motel room enroute because it got dark. This was an expense which we had not planned on. Additionally, the location in Washington, NC where we turned the trailer in did not have the capability to provide any sort of receipt or proof of time of tuirn-in.

Sarah W. on

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When I make a reservation a week in advance I don't expect the pick up location to change at the last minute. The equipment was not fueled. I had to drive more miles to pick it up. The equipment was not cleaned. Half way through my move I received a text with a different drop off location than I agreed to. Despite all this I swept out the equipment and leaned the driver area and returned the equipment with way more fuel than I left with even though the return agent failed to record the proper return fuel level. As far as I am concerned uhaul will never receive another penny of my money ever again. I was a valuable customer of uhaul for several moves but now uhaul has lost my business forever.

CHRIS B. on

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Ricky R. on

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Always friendly and helpful, will definitely be back when in need of a truck.

Joshua O. on

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Joseph R. on

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The guys were all super nice & helpful. We'll definitely consider renting from this location again.

paul R. on

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Ray M. on

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donna S. on

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Raymond J. on

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Great costumer service. I believe the young mans name was Tyler.

Wayne A. on

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called to confirm drop off. No problems.

donna S. on

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I was grateful to have the 24-hour drop-off at this location. Because I had only one person to help on the driving and drop off. And they had to be returned to their home that night. We dropped off around 8:30 in the evening. The location was easy to find and the drop slot was also easy to find.

Eleina G. on

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Friendly above and beyond service. Very knowledgeable and helpful with various options with packaging products.

Nick H. on

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Larry E. on

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Nicest people I've ever met. Very helpful.

Rick M. on

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Have more than one truck available.

Peter S. on

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winter S. on

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Anna W. on

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Don’t take the broom away from your grandson.

kathy W. on

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Anita C. on

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Tara H. on

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JOHN P. on

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Evelyn M. on

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Jerry Keith B. on

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Good overall experience!

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Very kind people came in n hour early just for my rental.

Michael M. on

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douglas eugene S. on

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Michael H. on

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Was greeted with a smile. Attendants were helpful and courteous.

Dwight N. on

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Melanie C. on

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Michael H. on

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Drove up and was greeted with a vey friendly person. Checked out with an IPad at the truck. Was emailed my receipts. All was great.

Marian D. on

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very nice and friendly people, only offered me a 10% discount for senior but didn't receive it.

Allen J. on

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Theresa S. on

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Make sure all trucks and equipment are in working order! And cleaned out!

Janet R. on

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The place was closed when I returned my equipment however it was comforting to know all I had to do was drop off the key.

ROBERT H. on

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All good, very pleased

HAROLD H. on

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Location provided exactly the truck to meet needs of my request.

john C. on

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bill W. on

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Quick service, immediate directions and transaction. In & out.

Joe S. on

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Krystal J. on

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MCCONNELL H. on

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Kelly B. on

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Walter D. on

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Kimberly S. on

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Thomas E. on

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CHARLES B. on

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When I rented the truck I wasn't sure about the destination, My car was broken and wasn't sure if I would have to rent a trailer and tow it home if not repaired the next day in a neighboring town. The operator told me that I needed to list my home town as the destination, If I ended up returning it the next day in the nearby town, I would be refunded some of the money. This turned out not to be true. The original bill was 203.57 for the 19.95 truck plus mileage. When I returned the truck the next day in a nearby town I was not refunded anything and for some reason was charged an extra 69.23. We had the truck for 27 hours and only put 57 miles on it. I can not understand how we could owe 272.80. I will never choose Uhaul again if there are any other options.

Viengthong D. on

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Great service.

GAIL B. on

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charles L. on

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Mr russell is great thanks

JULIE B. on

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Russell was super helpful and friendly.

CHRISTINE A. on

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Everything was ready as was arranged great experience

cynthia P. on

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I can't speak for all U-Haul rental locations, but Safe Harbor Storage in Bayou La Batre, AL went above and beyond to ensure that we had a flawless experience! I absolutely recommend them and will use them again in the future.

JENNY N. on

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Excellent customer service and efficient processing of transaction.

Rosemarie M. on

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KEITH R. on

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Thank you??

Mallory D. on

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Marvin S. on

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Excellent service.

Judy Z. on

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I was told to leave it at Bayou Storge and u haul charge me for 2 day I do not owe this

Phillip B. on

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ROBERT P. on

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The customer service was exceptional. Tammy is one of the most knowledgeable and helpful people I have ever met!

Chloe H. on

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Quick and easy drop off! Staff was very friendly and accommodating

RHONDA L. on

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Sam J. on

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Owner, Russell and his daughter were very friendly and helpful. Would definitely recommend anyone to use their services.

glen P. on

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Good, friendly and helpful service. Thank you.

MICHAEL D. on

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