Customer Reviews for Sams Express Mart
(U-Haul Neighborhood Dealer)

229 reviews

880 Fillmore Ave   Buffalo, NY 14212

(716) 895-1017

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    8:30 am–8 pm

Services at this Location:

Contact Us

(716) 895-1017

880 Fillmore Ave
Buffalo, NY 14212

Services at this Location:

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    8:30 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aheab A. 
Rating:
3.0

They were friendly and helpful. The computer ran a little slow but that may have been the U-Haul server.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Dante C. 
Rating:
5.0

Nothing excellent service.thank you .

PATRICKJOHN W. 
Rating:
2.0

The gas station at which I picked up the vehicle was seedy. The first cashier was blatantly high on something, stared at the screen for well over a minute in silence before having someone else take over the transaction. I was not given the furniture pads, but I was still charged for them, after being guaranteed by the cashier that the charge would be removed and requesting such in an email. No one from customer service has responded to me about this matter.

Ashton D. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

Jaclyn C. 
Rating:
3.0

I don't know if this has anything to do with the location, but when I returned the car, the guy told me he'll check the truck out for me and email me the receipt. But checked it out 12 minutes and charged me for an extra day only for 12 minutes, which was not even my fault because it's a corner store so they had customers and I was just waiting there for him. I was able to get the refund after calling the customer care and waiting on line for 30+ minutes.

MAHIAN C. 
Rating:
1.0

Rental veichle need to be clean. Previous user didn't fill up gas. Cause of that I believe I had to pay extra gas money .Really disappointed.

Rifat R. 
Rating:
5.0

N/A

PAMDORA D. 
Rating:
1.0

Customer did not leave a comment.

YOLANDAKAYLA ANN K. 
Rating:
1.0

I didn't take uhal, but they are changed me

Muhammad H. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
2.0

Customer did not leave a comment.

AUTUMNARIEL T. 
Rating:
4.0

Mike was very nice. The truck could use a cleaning though in seating area.

LILLIAN H. 
Rating:
5.0

Customer did not leave a comment.

KYLEW R. 
Rating:
5.0

No

Roshelle B. 
Rating:
5.0

Customer did not leave a comment.

aaron E. 
Rating:
1.0

Very dangerous area and completely upset that I was sent to such an area! I did not book from this location and this was very dangerous.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

maria O. 
Rating:
5.0

Sam is great to deal with!

Dwayne R. 
Rating:
5.0

N/A

damon P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

No concerns

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
2.0

The owner knew who I was and helped me with the return which was great. The building smelled like someone has smoked inside it for 50+ years. I didn't realize I was just under 1/2 a tank when I returned it. For this i was charged an additional $12+ which seems excessive based on how cheap gas currently is and that there is a gas station at this location.

Nevada O. 
Rating:
3.0

Customer did not leave a comment.

SABRINAR M. 
Rating:
2.0

Called and Rushed me to have the truck back by Noon & it was only 10:30. I would have just went to another place. Dont rent if your nervous about booking.

Rajaee F. 
Rating:
5.0

Was so surprised by how smooth everything was even though the pick up and drop off was at a gas station. Great experience and a great price.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
3.0

Limpiar un poco más los camiones. Mis colchones se ensuciaron. Por lo demás excelente servicio.

Sadiel R. 
Rating:
3.0

We could not get the online drop off to work. It would not allow us to upload the picture. This was very frustrating as we were trying to not have to be in contact with people in public.

James G. 
Rating:
2.0

Customer did not leave a comment.

lutfur B. 
Rating:
5.0

Customer did not leave a comment.

STEPHION H. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

Carlotta T. 
Rating:
5.0

Customer did not leave a comment.

Erin Q. 
Rating:
5.0

Customer did not leave a comment.

lavonne B. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE THE TRUCK WAS CLEAN AND WELL MAINTAINED!!!!

kiesha T. 
Rating:
5.0

He was good help for me an good service.

Naif A. 
Rating:
3.0

Customer did not leave a comment.

MOHAMMAD A. 
Rating:
5.0

Very helpful staff and vert friendly.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

did not have the equipment I ordered online which was an appliance dolly I had to drive to four different U-Haul locations in order to rent one my only suggestion is to have a dolly for customers other than that staff was very professional and courteous truck was nice and clean and in order

Sharquita O. 
Rating:
4.0

Bad section of town

craig W. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

heidi B. 
Rating:
2.0

Save your quotes, I called earlier in the week and was quoted $334.00 and when I called on Saturday morning to confirm booking, I was told $434.00. only because the Pod was delivered, it was too late to cancel. My family use U-Haul all the time and I am very disappointed. I will have to take my business somewhere else.

glyde P. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
3.0

Customer did not leave a comment.

diane L. 
Rating:
3.0

Kinda exspensive

Debbie P. 
Rating:
4.0

Customer did not leave a comment.

Natassia W. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

hareeshbabu D. 
Rating:
5.0

Customer did not leave a comment.

Lynn G. 
Rating:
4.0

No improvement necessary. Thanks guys!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

thelma H. 
Rating:
5.0

Awesome customer service.

chris I. 
Rating:
1.0

Customer did not leave a comment.

Ahmed H. 
Rating:
5.0

Great Customer Service

DESHAWN S. 
Rating:
5.0

Customer did not leave a comment.

chong qiu L. 
Rating:
1.0

Are you JOKING? Ignore the requested pickup (a large Uhaul dealer), make you drive 30 mi to get equipment and then it's NOT there - so make you drive to a THIRD location?

Dale M. 
Rating:
1.0

Dont over charge them for days they dont have the equipment. When do do overcharge refund the money instead of giving them empty promises!

Dwayne R. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

I was over charged at this location...i went 8 miles and got a 20$ truck how did i end up paying 70$+ will never use uhaul again !!!!!!!

JELISA G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

you made moving easy

back to B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

The light in the truck did not work.. fix it

Kani T. 
Rating:
5.0

Process/transaction was super easy and quick. Appreciated the accessible location off 33

christine K. 
Rating:
4.0

Customer did not leave a comment.

Mohammed H. 
Rating:
4.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

The two people working there were so nice and everything was quick and easy.

Hallie W. 
Rating:
4.0

Customer did not leave a comment.

Tereka B. 
Rating:
3.0

Truck was barely drivable. Needed to be repaired, taken cars of before renting out.

Mahbub R. 
Rating:
5.0

Customer did not leave a comment.

Noel C. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
1.0

They were very unprofessional was handling a personal call the whole time I was trying to return the vehicle yelled at me because I was waiting for my uber and he was on the phone on a personal call very unleashed that I had to pay for this service hoping something can be done or a refund .

anthony D. 
Rating:
1.0

Truck was full of chips and pretzels water bottles I ordered a truck with an appliance dolly no dolly I was sent to another uhall place after Amy from dispatch said they had them in stock arrived no dolly then I was sent to a place on main Street for the dolly no dolly I then had to rent one from home Depot the employee at Sam was no help he just wanted to push blame on other I will be contacting the BBB about this experience

david D. 
Rating:
5.0

Very nice people

israel R. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

ABSOLUTELY LOVE THIS LOCATION VERY PROFESSIONAL!

precious J. 
Rating:
1.0

TERRIBLE CUSTOMER SERVICE! DO NOT PICK UP FROM THIS LOCATION!!! This is basically a gas station that rents U-Haul equipment out to probably make an extra buck. The lights on the trailer we reserved in advance didn't work so he passed us onto another location and said they would fix it for us. The employees at that location complained that he does it all the time and he shouldn't be allowed to rent U-Haul equipment. Long story, U-Haul gave us the run around, and we weren't able to pick up our trailer until the next day!! Unacceptable!! I reserved it two weeks or more in advance for a pick up at 8AM and was not able to get anything until the afternoon of the previous day. The lights didn't work on any of the trailers. We had to go to multiple locations around the city. I want a 100% refund, I've never had a worse experience and doubt I ever will.

Alisunn J. 
Rating:
4.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Outstanding service Pleasure to do business

JANCE C. 
Rating:
4.0

The service was fine.

jonas M. 
Rating:
5.0

Everyone was friendly thank you guys

brittany G. 
Rating:
5.0

Customer did not leave a comment.

Koray Hasan E. 
Rating:
4.0

Great job, keep it up!

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Fred B. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

We were overcharged for an in town use of under 10 miles round-trip with a dolly rental, a 15 foot cube van cost $70. We expected $40. We were whipped off.

Terry B. 
Rating:
2.0

My contract said 43.29, but I was charged 49.00 on my card without being told. I want to report 880 Fillmore , buffalo, ny for misrepresenting themselves. They also ask that you fill the tank up upon your re turn without checking mileage. Or informing you at the time of purchase. I have been dealing with uhaul on Genesee ave. In buffalo for years. Matter of fact on the 4 of September. I just went on Fillmore because it was closer to my home. I will never use them again and inform my friends and family not to do so! Bad taste in my mouth.

Antonio J. 
Rating:
5.0

very good place

Andrzej M. 
Rating:
1.0

So bad customer service... I will never going back this place! My trak was clean but guy was so bad took like so bad he was like why my fucking trak not clean ! He give me dust can and brum to clean the trak .

MOHAMMED C. 
Rating:
5.0

This UHaul rep is courteous and reliable and we will definitely recommend them to anyone in need of this service. This is our 2nd time using this location and everything went smoothly both times.

Jacqueline W. 
No reviews have been submitted for this location.

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