Customer Reviews for Sams Express Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sams Express Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JELISA G. on

Rating:

I was over charged at this location...i went 8 miles and got a 20$ truck how did i end up paying 70$+ will never use uhaul again !!!!!!!

JENNIFER D. on

Rating:

Customer did not leave a comment.

Stephen P. on

Rating:

Customer did not leave a comment.

back to b. on

Rating:

you made moving easy

Robert W. on

Rating:

Customer did not leave a comment.

Kani T. on

Rating:

The light in the truck did not work.. fix it

christine k. on

Rating:

Process/transaction was super easy and quick. Appreciated the accessible location off 33

Mohammed h. on

Rating:

Customer did not leave a comment.

Maria R. on

Rating:

Customer did not leave a comment.

Hallie W. on

Rating:

The two people working there were so nice and everything was quick and easy.

Tereka B. on

Rating:

Customer did not leave a comment.

Mahbub R. on

Rating:

Truck was barely drivable. Needed to be repaired, taken cars of before renting out.

Noel C. on

Rating:

Customer did not leave a comment.

Salvatore C. on

Rating:

Customer did not leave a comment.

anthony d. on

Rating:

They were very unprofessional was handling a personal call the whole time I was trying to return the vehicle yelled at me because I was waiting for my uber and he was on the phone on a personal call very unleashed that I had to pay for this service hoping something can be done or a refund .

david d. on

Rating:

Truck was full of chips and pretzels water bottles I ordered a truck with an appliance dolly no dolly I was sent to another uhall place after Amy from dispatch said they had them in stock arrived no dolly then I was sent to a place on main Street for the dolly no dolly I then had to rent one from home Depot the employee at Sam was no help he just wanted to push blame on other I will be contacting the BBB about this experience

israel r. on

Rating:

Very nice people

anthony g. on

Rating:

Customer did not leave a comment.

precious j. on

Rating:

ABSOLUTELY LOVE THIS LOCATION VERY PROFESSIONAL!

Alisunn J. on

Rating:

TERRIBLE CUSTOMER SERVICE! DO NOT PICK UP FROM THIS LOCATION!!! This is basically a gas station that rents U-Haul equipment out to probably make an extra buck. The lights on the trailer we reserved in advance didn't work so he passed us onto another location and said they would fix it for us. The employees at that location complained that he does it all the time and he shouldn't be allowed to rent U-Haul equipment. Long story, U-Haul gave us the run around, and we weren't able to pick up our trailer until the next day!! Unacceptable!! I reserved it two weeks or more in advance for a pick up at 8AM and was not able to get anything until the afternoon of the previous day. The lights didn't work on any of the trailers. We had to go to multiple locations around the city. I want a 100% refund, I've never had a worse experience and doubt I ever will.

Bobby H. on

Rating:

Customer did not leave a comment.

JANCE C. on

Rating:

Outstanding service Pleasure to do business

jonas m. on

Rating:

The service was fine.

brittany g. on

Rating:

Everyone was friendly thank you guys

Koray Hasan E. on

Rating:

Customer did not leave a comment.

WILLIAM H. on

Rating:

Great job, keep it up!

Fred B. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

Terry B. on

Rating:

We were overcharged for an in town use of under 10 miles round-trip with a dolly rental, a 15 foot cube van cost $70. We expected $40. We were whipped off.

Antonio J. on

Rating:

My contract said 43.29, but I was charged 49.00 on my card without being told. I want to report 880 Fillmore , buffalo, ny for misrepresenting themselves. They also ask that you fill the tank up upon your re turn without checking mileage. Or informing you at the time of purchase. I have been dealing with uhaul on Genesee ave. In buffalo for years. Matter of fact on the 4 of September. I just went on Fillmore because it was closer to my home. I will never use them again and inform my friends and family not to do so! Bad taste in my mouth.

Andrzej M. on

Rating:

very good place

MOHAMMED C. on

Rating:

So bad customer service... I will never going back this place! My trak was clean but guy was so bad took like so bad he was like why my fucking trak not clean ! He give me dust can and brum to clean the trak .

Jacqueline W. on

Rating:

This UHaul rep is courteous and reliable and we will definitely recommend them to anyone in need of this service. This is our 2nd time using this location and everything went smoothly both times.

Lakeiya G. on

Rating:

Explain the clauses about gas and milage and ensure that the customer understands

nancy c. on

Rating:

Quick, in and out, convenient. Very helpful staff!!

Jeffrey L. on

Rating:

Have the truck that I ordered a week in advance available as promised, instead of a substitute.

Libby M. on

Rating:

Customer did not leave a comment.

Daniel Z. on

Rating:

Sam was great and truck return went smoothly. Would highly recommend this location for truck rental.

Catherine J. on

Rating:

Customer did not leave a comment.

Mykayla H. on

Rating:

we picked the Uhaul truck up at a very sketchy gas station in the middle of a dangerous hood. The man that was cashing us out for it was very rude and actually charged my husband with the safemove insurance when I specifically didn’t include it on my order. When I called to dispute it, he was very rude and unprofessional. We did get the refund for the insurance however the overall experience I wouldn’t recommend to a friend

Lamario M. on

Rating:

Customer did not leave a comment.

Jon H. on

Rating:

Customer did not leave a comment.

Stephanie S. on

Rating:

Customer did not leave a comment.

Muhammad A. on

Rating:

0.79/mile is too much. which brings total cost too high. otherwise great.

Dan K. on

Rating:

Customer did not leave a comment.

DESIREE S. on

Rating:

Everybody was friendly and I kept the truck too long and the man waved the fee . I think I love him ????just kidding but yes I will recommend you to a friend.

sam L. on

Rating:

Very friendly & honest

jennifer l. on

Rating:

Customer did not leave a comment.

Sharmae C. on

Rating:

Even though it was not an actual uhaul location the staff was very friebdly and acconadating. Downside was it's a corner store/gas station that was small and busy. However I was taken care in timely fashion

Kathleen T. on

Rating:

Customer did not leave a comment.

Angela W. on

Rating:

Customer did not leave a comment.

Hadid A. on

Rating:

Customer did not leave a comment.

Denise H. on

Rating:

Customer did not leave a comment.

Samantha R. on

Rating:

Customer did not leave a comment.

Karen C. on

Rating:

it doesnt seem like the safest place to rent a uhaul truck.

george k. on

Rating:

Yes but with reservations aand information

keisha m. on

Rating:

My family was accused of not returning the Dollie and the man actually seen the Dollie when we bought the truck back.

Karen S. on

Rating:

The weather had been very extreme the day before so there was ice on the windows and the doors were frozen shut. They could have scraped the ice off the window and made sure the doors would open before I got there. They did brush off the snow but did not scrape off the ice.

BRENDA C. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

Hollie C. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

Thank you for making a very stressful day much better!

Kelly Y. on

Rating:

They did not have the truck that I was supposed to get. My reservation was for a smaller truck and all they had was a larger one. While it did accomplish what I needed it to do...I spent more in fuel that I expected as it was a bigger truck.

Joseph K. on

Rating:

Filled out the online form. Got to location they started filling in a new form even though we had an order number. Tried to ad the insurance. Got to the end and quoted us at a rate $20 more than the quote we had received from the online form. Told them we already had the order. Took extra time to sort it all out

STEVENS B. on

Rating:

Customer did not leave a comment.