Customer Reviews for Sams Express Mart
(U-Haul Neighborhood Dealer)

261 reviews

880 Fillmore Ave   Buffalo, NY 14212

(716) 895-1017

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 8:30 am–8 pm

Services at this Location:

Contact Us

(716) 895-1017

880 Fillmore Ave
Buffalo, NY 14212

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 8:30 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jason O 
Rating:
3.0

I was given estimates and information that was not accurate. The charges were much higher. Had I been given proper information I could have made a better selection.

MISHAWN S 
Rating:
5.0

Customer did not leave a comment.

FLOYD J 
Rating:
5.0

There's nothing else you can do everything with excellent

SHARLENE L 
Rating:
5.0

Customer did not leave a comment.

Zabihullah W 
Rating:
5.0

Customer did not leave a comment.

Rashidulah H 
Rating:
5.0

Customer did not leave a comment.

laith a 
Rating:
5.0

Customer did not leave a comment.

Shakelah M 
Rating:
5.0

Customer did not leave a comment.

Verlisha F 
Rating:
5.0

Customer did not leave a comment.

Tiffany C 
Rating:
5.0

Customer did not leave a comment.

Rehman A 
Rating:
1.0

Customer did not leave a comment.

abu k 
Rating:
5.0

Make sure all vehicles are well maintained tire pressure and all gauges

Tamika W 
Rating:
1.0

Keep the trucks clean , the one I used was disgusting inside have pictures and videos

Alex G 
Rating:
3.0

Customer did not leave a comment.

jesse s 
Rating:
5.0

Customer did not leave a comment.

Laura R 
Rating:
5.0

N/A

KEN N 
Rating:
4.0

Customer did not leave a comment.

Carlos R 
Rating:
5.0

Customer did not leave a comment.

Nina A 
Rating:
3.0

The truck was dirty like muddy muddy, and it had a terrible smell. It would be unacceptable for me to bring a truck back like that and I shouldn’t had a move in a truck like that. I’ve never checked the truck because I’ve never had a problem at like this many years I’ve been running from you ha.

Dorothea G 
Rating:
5.0

Customer did not leave a comment.

raquel c 
Rating:
4.0

Customer did not leave a comment.

MAWEYA H 
Rating:
3.0

Ckeaning fee wasn’t told about

suzannw m 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED C 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
1.0

Apparently there was some damage, I had bought insurance and someone was suppose to call me to day but no one did. Uhaul dropped the ball bad yesterday :(

MARTIN M 
Rating:
5.0

Customer did not leave a comment.

JAY D 
Rating:
3.0

Customer did not leave a comment.

Pamela N 
Rating:
1.0

Located in very bad area. Many homeless patrons inside. Clerk did not go over inspection of vehicle and did not inform me to inspect vehicle prior to leaving premises. Clerk did not inspect truck for damage with me, simply gave me the keys. Did not inform me to inspect vehicle prior for damages. No obvious damages were noted. I never entered side passenger door therefore any damage that was already to seat would not have been seen.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Customer did not leave a comment.

steve y 
Rating:
2.0

The truck was very dirty and smelled of smoke- cigarettes and weed. There was supposed to be a dolly which there was not. The back of the truck had garbage in it. Very dissatisfied.

Amy C 
Rating:
5.0

Customer did not leave a comment.

Aheab A 
Rating:
3.0

They were friendly and helpful. The computer ran a little slow but that may have been the U-Haul server.

Gary J 
Rating:
5.0

Customer did not leave a comment.

Dante C 
Rating:
5.0

Nothing excellent service.thank you .

PATRICKJOHN W 
Rating:
2.0

The gas station at which I picked up the vehicle was seedy. The first cashier was blatantly high on something, stared at the screen for well over a minute in silence before having someone else take over the transaction. I was not given the furniture pads, but I was still charged for them, after being guaranteed by the cashier that the charge would be removed and requesting such in an email. No one from customer service has responded to me about this matter.

Ashton D 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
4.0

Customer did not leave a comment.

Jaclyn C 
Rating:
3.0

I don't know if this has anything to do with the location, but when I returned the car, the guy told me he'll check the truck out for me and email me the receipt. But checked it out 12 minutes and charged me for an extra day only for 12 minutes, which was not even my fault because it's a corner store so they had customers and I was just waiting there for him. I was able to get the refund after calling the customer care and waiting on line for 30+ minutes.

MAHIAN C 
Rating:
1.0

Rental veichle need to be clean. Previous user didn't fill up gas. Cause of that I believe I had to pay extra gas money .Really disappointed.

Rifat R 
Rating:
5.0

N/A

PAMDORA D 
Rating:
1.0

Customer did not leave a comment.

YOLANDAKAYLA A 
Rating:
1.0

I didn’t take uhal, but they are changed me

Muhammad H 
Rating:
3.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Jonathan h 
Rating:
2.0

Customer did not leave a comment.

AUTUMNARIEL T 
Rating:
4.0

Mike was very nice. The truck could use a cleaning though in seating area.

LILLIAN H 
Rating:
5.0

Customer did not leave a comment.

KYLEW R 
Rating:
5.0

No

Roshelle B 
Rating:
5.0

Customer did not leave a comment.

aaron e 
Rating:
1.0

Very dangerous area and completely upset that I was sent to such an area! I did not book from this location and this was very dangerous.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

maria o 
Rating:
5.0

Sam is great to deal with!

Dwayne R 
Rating:
5.0

N/A

damon p 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

No concerns

KAREN R 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
2.0

The owner knew who I was and helped me with the return which was great. The building smelled like someone has smoked inside it for 50+ years. I didn't realize I was just under 1/2 a tank when I returned it. For this i was charged an additional $12+ which seems excessive based on how cheap gas currently is and that there is a gas station at this location.

Nevada O 
Rating:
3.0

Customer did not leave a comment.

SABRINAR M 
Rating:
2.0

Called and Rushed me to have the truck back by Noon & it was only 10:30. I would have just went to another place. Dont rent if your nervous about booking.

Rajaee F 
Rating:
5.0

Was so surprised by how smooth everything was even though the pick up and drop off was at a gas station. Great experience and a great price.

Cameron M 
Rating:
5.0

Customer did not leave a comment.

Juan B 
Rating:
3.0

Limpiar un poco más los camiones. Mis colchones se ensuciaron. Por lo demás excelente servicio.

Sadiel R 
Rating:
3.0

We could not get the online drop off to work. It would not allow us to upload the picture. This was very frustrating as we were trying to not have to be in contact with people in public.

James G 
Rating:
2.0

Customer did not leave a comment.

lutfur b 
Rating:
5.0

Customer did not leave a comment.

STEPHION H 
Rating:
4.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Customer did not leave a comment.

Vanessa H 
Rating:
5.0

Customer did not leave a comment.

Carlotta T 
Rating:
5.0

Customer did not leave a comment.

Erin Q 
Rating:
5.0

Customer did not leave a comment.

lavonne b 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE THE TRUCK WAS CLEAN AND WELL MAINTAINED!!!!

kiesha t 
Rating:
5.0

He was good help for me an good service.

Naif A 
Rating:
3.0

Customer did not leave a comment.

MOHAMMAD A 
Rating:
5.0

Very helpful staff and vert friendly.

Joseph B 
Rating:
3.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Derek P 
Rating:
5.0

did not have the equipment I ordered online which was an appliance dolly I had to drive to four different U-Haul locations in order to rent one my only suggestion is to have a dolly for customers other than that staff was very professional and courteous truck was nice and clean and in order

Sharquita O 
Rating:
4.0

Bad section of town

craig w 
Rating:
4.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Customer did not leave a comment.

heidi b 
Rating:
2.0

Save your quotes, I called earlier in the week and was quoted $334.00 and when I called on Saturday morning to confirm booking, I was told $434.00. only because the Pod was delivered, it was too late to cancel. My family use U-Haul all the time and I am very disappointed. I will have to take my business somewhere else.

glyde P 
Rating:
4.0

Customer did not leave a comment.

Ryan G 
Rating:
3.0

Customer did not leave a comment.

diane l 
Rating:
3.0

Kinda exspensive

Debbie P 
Rating:
4.0

Customer did not leave a comment.

Natassia W 
Rating:
5.0

Customer did not leave a comment.

Janice A 
Rating:
5.0

Customer did not leave a comment.

hareeshbabu d 
Rating:
5.0

Customer did not leave a comment.

Lynn G 
Rating:
4.0

No improvement necessary. Thanks guys!

Bruce W 
Rating:
5.0

Customer did not leave a comment.

thelma h 
Rating:
5.0

Awesome customer service.

chris i 
Rating:
1.0

Customer did not leave a comment.

Ahmed H 
Rating:
5.0

Great Customer Service

DESHAWN S 
Rating:
5.0

Customer did not leave a comment.

chong q 
Rating:
1.0

Are you JOKING? Ignore the requested pickup (a large Uhaul dealer), make you drive 30 mi to get equipment and then it's NOT there - so make you drive to a THIRD location?

Dale M 
Rating:
1.0

Dont over charge them for days they dont have the equipment. When do do overcharge refund the money instead of giving them empty promises!

Dwayne R 
Rating:
3.0

Customer did not leave a comment.

Richard S 
Rating:
1.0

I was over charged at this location...i went 8 miles and got a 20$ truck how did i end up paying 70$+ will never use uhaul again !!!!!!!

JELISA G 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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