Customer Reviews for Sams Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.aaron E.
Very dangerous area and completely upset that I was sent to such an area! I did not book from this location and this was very dangerous.Elizabeth G.
Customer did not leave a comment.maria O.
Sam is great to deal with!Dwayne R.
Customer did not leave a comment.John L.
No concernsKAREN R.
Customer did not leave a comment.Mark G.
The owner knew who I was and helped me with the return which was great. The building smelled like someone has smoked inside it for 50+ years. I didn't realize I was just under 1/2 a tank when I returned it. For this i was charged an additional $12+ which seems excessive based on how cheap gas currently is and that there is a gas station at this location.Nevada O.
Customer did not leave a comment.SABRINAR M.
Called and Rushed me to have the truck back by Noon & it was only 10:30. I would have just went to another place. Dont rent if your nervous about booking.Rajaee F.
Was so surprised by how smooth everything was even though the pick up and drop off was at a gas station. Great experience and a great price.Cameron M.
Customer did not leave a comment.Juan B.
Limpiar un poco mÃ¡s los camiones. Mis colchones se ensuciaron. Por lo demÃ¡s excelente servicio.Sadiel R.
We could not get the online drop off to work. It would not allow us to upload the picture. This was very frustrating as we were trying to not have to be in contact with people in public.James G.
Customer did not leave a comment.lutfur B.
Customer did not leave a comment.STEPHION H.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Vanessa H.
Customer did not leave a comment.Carlotta T.
Customer did not leave a comment.Erin Q.
Customer did not leave a comment.lavonne B.
EXCELLENT CUSTOMER SERVICE THE TRUCK WAS CLEAN AND WELL MAINTAINED!!!!kiesha T.
He was good help for me an good service.Naif A.
Customer did not leave a comment.MOHAMMAD A.
Very helpful staff and vert friendly.Joseph B.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Derek P.
did not have the equipment I ordered online which was an appliance dolly I had to drive to four different U-Haul locations in order to rent one my only suggestion is to have a dolly for customers other than that staff was very professional and courteous truck was nice and clean and in orderSharquita O.
Bad section of towncraig W.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.heidi B.
Save your quotes, I called earlier in the week and was quoted $334.00 and when I called on Saturday morning to confirm booking, I was told $434.00. only because the Pod was delivered, it was too late to cancel. My family use U-Haul all the time and I am very disappointed. I will have to take my business somewhere else.glyde P.
Customer did not leave a comment.Ryan G.
Customer did not leave a comment.diane L.
Kinda exspensiveDebbie P.
Customer did not leave a comment.Natassia W.
Customer did not leave a comment.Janice A.
Customer did not leave a comment.hareeshbabu D.
Customer did not leave a comment.Lynn G.
No improvement necessary. Thanks guys!Bruce W.
Customer did not leave a comment.thelma H.
Awesome customer service.chris I.
Customer did not leave a comment.Ahmed H.
Great Customer ServiceDESHAWN S.
Customer did not leave a comment.chong qiu L.
Are you JOKING? Ignore the requested pickup (a large Uhaul dealer), make you drive 30 mi to get equipment and then it's NOT there - so make you drive to a THIRD location?Dale M.
Dont over charge them for days they dont have the equipment. When do do overcharge refund the money instead of giving them empty promises!Dwayne R.
Customer did not leave a comment.Richard S.
I was over charged at this location...i went 8 miles and got a 20$ truck how did i end up paying 70$+ will never use uhaul again !!!!!!!JELISA G.
Customer did not leave a comment.JENNIFER D.
Customer did not leave a comment.Stephen P.
you made moving easyback to B.
Customer did not leave a comment.Robert W.
The light in the truck did not work.. fix itKani T.
Process/transaction was super easy and quick. Appreciated the accessible location off 33christine K.
Customer did not leave a comment.Mohammed H.
Customer did not leave a comment.Maria R.
The two people working there were so nice and everything was quick and easy.Hallie W.
Customer did not leave a comment.Tereka B.
Truck was barely drivable. Needed to be repaired, taken cars of before renting out.Mahbub R.
Customer did not leave a comment.Noel C.
Customer did not leave a comment.Salvatore C.
They were very unprofessional was handling a personal call the whole time I was trying to return the vehicle yelled at me because I was waiting for my uber and he was on the phone on a personal call very unleashed that I had to pay for this service hoping something can be done or a refund .anthony D.
Truck was full of chips and pretzels water bottles I ordered a truck with an appliance dolly no dolly I was sent to another uhall place after Amy from dispatch said they had them in stock arrived no dolly then I was sent to a place on main Street for the dolly no dolly I then had to rent one from home Depot the employee at Sam was no help he just wanted to push blame on other I will be contacting the BBB about this experiencedavid D.
Very nice peopleisrael R.
Customer did not leave a comment.anthony G.
ABSOLUTELY LOVE THIS LOCATION VERY PROFESSIONAL!precious J.
TERRIBLE CUSTOMER SERVICE! DO NOT PICK UP FROM THIS LOCATION!!! This is basically a gas station that rents U-Haul equipment out to probably make an extra buck. The lights on the trailer we reserved in advance didn't work so he passed us onto another location and said they would fix it for us. The employees at that location complained that he does it all the time and he shouldn't be allowed to rent U-Haul equipment. Long story, U-Haul gave us the run around, and we weren't able to pick up our trailer until the next day!! Unacceptable!! I reserved it two weeks or more in advance for a pick up at 8AM and was not able to get anything until the afternoon of the previous day. The lights didn't work on any of the trailers. We had to go to multiple locations around the city. I want a 100% refund, I've never had a worse experience and doubt I ever will.Alisunn J.
Customer did not leave a comment.Bobby H.
Outstanding service Pleasure to do businessJANCE C.
The service was fine.jonas M.
Everyone was friendly thank you guysbrittany G.
Customer did not leave a comment.Koray Hasan E.
Great job, keep it up!WILLIAM H.
Customer did not leave a comment.Fred B.
Customer did not leave a comment.Michael L.
We were overcharged for an in town use of under 10 miles round-trip with a dolly rental, a 15 foot cube van cost $70. We expected $40. We were whipped off.Terry B.
My contract said 43.29, but I was charged 49.00 on my card without being told. I want to report 880 Fillmore , buffalo, ny for misrepresenting themselves. They also ask that you fill the tank up upon your re turn without checking mileage. Or informing you at the time of purchase. I have been dealing with uhaul on Genesee ave. In buffalo for years. Matter of fact on the 4 of September. I just went on Fillmore because it was closer to my home. I will never use them again and inform my friends and family not to do so! Bad taste in my mouth.Antonio J.
very good placeAndrzej M.
So bad customer service... I will never going back this place! My trak was clean but guy was so bad took like so bad he was like why my fucking trak not clean ! He give me dust can and brum to clean the trak .MOHAMMED C.
This UHaul rep is courteous and reliable and we will definitely recommend them to anyone in need of this service. This is our 2nd time using this location and everything went smoothly both times.Jacqueline W.
Explain the clauses about gas and milage and ensure that the customer understandsLakeiya G.
Quick, in and out, convenient. Very helpful staff!!nancy C.
Have the truck that I ordered a week in advance available as promised, instead of a substitute.Jeffrey L.
Customer did not leave a comment.Libby M.
Sam was great and truck return went smoothly. Would highly recommend this location for truck rental.Daniel Z.
Customer did not leave a comment.Catherine J.
we picked the Uhaul truck up at a very sketchy gas station in the middle of a dangerous hood. The man that was cashing us out for it was very rude and actually charged my husband with the safemove insurance when I specifically didn't include it on my order. When I called to dispute it, he was very rude and unprofessional. We did get the refund for the insurance however the overall experience I wouldn't recommend to a friendMykayla H.
Customer did not leave a comment.Lamario M.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Stephanie S.
0.79/mile is too much. which brings total cost too high. otherwise great.Muhammad A.
Customer did not leave a comment.Dan K.
Everybody was friendly and I kept the truck too long and the man waved the fee . I think I love him ????just kidding but yes I will recommend you to a friend.DESIREE S.
Very friendly & honestsam L.
Customer did not leave a comment.jennifer L.
Even though it was not an actual uhaul location the staff was very friebdly and acconadating. Downside was it's a corner store/gas station that was small and busy. However I was taken care in timely fashionSharmae C.
Customer did not leave a comment.Kathleen T.