Customer Reviews for San Mateo Self Storage
(U-Haul Neighborhood Dealer)

9 reviews

565 Hwy 17 S   San Mateo, FL 32187

(386) 326-0827

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(386) 326-0827

565 Hwy 17 S
San Mateo, FL 32187

Services at this Location:

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It took me an hour to get the truck because the code to the lockbox has been changed. I was told I would receive the $50 guarantee. I did not receive it and instead was charged in full. During the hour I spent on the phone trying to get the lockbox code, I had to deal with red ants and mosquitos and being transferred without warning every time the representative couldn't figure out it how to help me. Terrible service!

Thomas S 
Rating:
5.0

Jason was excellent and was all in to help. I personally prefer a live person involved in the check out and return though the process of being the cashier and the return of the vehicle was not unusually arduous just time consuming. I had to watch a tutorial and follow the steps. If I did this every week instead of every 4-5 years I’m sure I would catch on better.

John D 
Rating:
4.0

Customer did not leave a comment.

Causey J 
Rating:
5.0

Customer did not leave a comment.

Keri W 
Rating:
5.0

Customer did not leave a comment.

Sabrina C 
Rating:
5.0

Tyler was proficient, friendly and helpful. He did a great job facilitating my truck rental.

norm n 
Rating:
3.0

I arrived and no one was on site . I called and was told that they didn’t open until 10 !

Steven R 
Rating:
1.0

When I put a reservation, it said I could pick it up at 9 AM. However, when I got to location they had their hours on the door posted that they didn’t open until 10 AM. After waiting there an hour for them to open at 10 AM, then showed up almost 30 minutes late getting to the job. When I mentioned this to the clerk, he did not apologize and just continue to process my order. As soon as I left, he canceled the order so I was driving around with a U-Haul truck for 24 hours basically on authorized. I didn’t find out about this, however until I went to drop it off the very next morning at another U-Haul facility

Janel A 
Rating:
3.0

Customer did not leave a comment.

Jacqueline D 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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