Customer Reviews for Sanford Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sanford Food Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Porche M. on

Rating:

I ordered 2 dollies and the location did not have them. They never told me. I got the truck home and did not have them. I called back and all they did was apologize. I had to pay my guys by the hour and it took longer to move to the 3rd floor without them. The service was horrible and the truck smelled musty.

David H. on

Rating:

Customer did not leave a comment.

Crystal B. on

Rating:

Customer did not leave a comment.

ERIC W. on

Rating:

Customer did not leave a comment.

Derick B. on

Rating:

Customer did not leave a comment.

Michael Y. on

Rating:

Customer did not leave a comment.

MOLLY G. on

Rating:

The truck was fine. We had rented furniture pads to use for the move. They smelled so strongly of cigarette smoke that we didn't even want them in the back of the truck, much less on our furniture!! The pickup location reeked of cigarette smoke too so not a surprise.

darren W. on

Rating:

This location is in an old convenience store. From the looks of it, sales of lottery tickets and video poker are all that is keeping the lights on. There doesn't appear to be much movement of the U Haul products. The store is dark and wreaks of stale cigarette smoke. Not a very appealing environment. Not at all like most of the U Haul establishments that I have rented from in the past.

arkelle E. on

Rating:

The owner was very belligerent with me. He over charged me and after me bring this to his attention, he took my keys and cancelled my uhaul reservation after I made made the initial down payment. He realized he was wrong and advise his employee to give me back the keys. He shouted at me and told me to contact customer service about my refund. I advised him that im am active military and I'm on a tight schedule and I also just payed for my rental and I also have a family that I'm moving he took 140.15 twice and 42.50 once plus my initial payment of 156.00 which was all my money that I had to move to Florida with. This owner should not be an authorized agent for uhaul I know this is not what uhaul stand for. I will be reporting this to legal once I get settled in. To treat an armed service member this way is heart breaking. My wife cried at this location. I held my composure it took everything in me.

Earlene R. on

Rating:

Open on time, might want to open earlier than 10 am. Because the person opening was 15 minutes late, I almost went to the S Horner blvd rental place.

William J. on

Rating:

Customer did not leave a comment.

mary W. on

Rating:

I didn't like having to pay a dollar per mile plus put gas back in the truck. I never had to pay so much money before when rent before from you all. First I payed 70, then 39.99, then 69.95. for millage. I hope I don't have to use your services no time soon. Too expensive.

Sandra P. on

Rating:

Place smelled overpowering of cigarettes. Had to go outside several times to get fresh air while waiting to be helped.

DANNY S. on

Rating:

Customer did not leave a comment.

JOSEPHINE S. on

Rating:

Customer did not leave a comment.

RANDALL F. on

Rating:

Customer did not leave a comment.

Jennifer L. on

Rating:

I booked thru the Horner Blvd location for a 1:30 pm Sat pick up. The attendant was not prepared, had no knowledge of my appt. The key was not in her available box, and I walked to the truck 3 times to verify it was not in the truck. I asked her to ck the drop boxes, she told me she had. She made several phone calls to the other location? and finally ckd the 2nd drop box - it was there. She couldn't get my reservation to process in the system, several attempts and finally accepted. LACK OF TRAINING, LACK OF PROCESSES in place for morning attendants ck in at location. I finally left w/the truck after 2:00 pm. NOT happy.

RANDALL F. on

Rating:

OK drop off.

ALLISON M. on

Rating:

Customer did not leave a comment.

bonnie S. on

Rating:

Inside the store itself is VERY run down, dirty and in disrepair. The attendant took our word for the mileage and fuel amount. She never came out from behind the counter to even look at the truck. It could have totally wrecked and she wouldn't have even known. Not a good experience and I would not recommend anyone to use this location.

kevin T. on

Rating:

Staff seemed preoccupied with other things. The experience was average but when compared to the pick up location, it was not as inviting and friendly. Nothing wrong, just not as customer friendly. Everything was fine with the turn in.

Susan A. on

Rating:

Customer did not leave a comment.

craig S. on

Rating:

Customer did not leave a comment.

Elise S. on

Rating:

I don't have much to say about the location as I do my overall experience with uhaul. UNPROFESSIONAL and changed my reservation on me last minute. Also, told me a pick up time which store wasn't even opened at that time. 30 min drive out of my way. I have many complaints and will call. A move is stressful enough. We are military and after 20 yrs of service and moving, this has been the worst!

CAROLE S. on

Rating:

Truck easy to drive and clean inside

JESSIE C. on

Rating:

Customer did not leave a comment.

gary G. on

Rating:

The lady at the store was very nice.

SHARON F. on

Rating:

Customer did not leave a comment.

ARTHUR D. on

Rating:

Customer did not leave a comment.

AARON B. on

Rating:

Attendant had a hard time figuring out computer system and took exceptionally long to enter my information. Did not offer to help hook up the trailer and did no pre road inspection to check lights etc. Also I was given no printed contract which I was told the last time I rented from U-Haul would be used as the registration for the trailer if something were to happen.

MICHELLE B. on

Rating:

Customer did not leave a comment.

Anthony B. on

Rating:

The guy was very helpful and kind. It's just a little corner store, though.

Todd Y. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Very easy, very quick, very convenient

Jesse L. on

Rating:

Took close to an hour to get the trailer. Lady finally called in for help. The trailer was not hooked up or inspected for us. Bad business!

Francis G. on

Rating:

The guy was nice enough, but there is no service. The printer did not work and I had to hook up my own trailer. After hooking myself up, I drove to the store and asked him to come out and check the lights, which he did. Although the attendant (who was also watching the store) was polite and friendly, this is less service than I have come to expect from U-Haul.

RAY M. on

Rating:

When I picked up the truck the attendant did not come outside to visually check the truck with me and did not know how to hook up the car carrier trailer to the truck, told my wife they just dispense the equipment

bruce H. on

Rating:

Customer did not leave a comment.

HAZEN L. on

Rating:

Cig smoke ugh

ifford T. on

Rating:

Clean dependable equipment every time we use UHaul!!!!!!

Yolanda C. on

Rating:

Customer did not leave a comment.

HAZEN L. on

Rating:

Place stunk of cigarette smoke !!!!

PAUL B. on

Rating:

This was a hole in the wall convenience store. The guy was nice, but I would not have guessed it was a UHaul location. The turn in was easy though and Overall there were no issues.

RON M. on

Rating:

Om was very helpful, friendly, and efficient. The only recommendation is that he be informed of the Apparent 11% Tax rate charged, as it exceeds the usual & expected NC tax rate.

DAMON M. on

Rating:

I had a confirmed reservation but the truck was not there. The guy barely spoke english. When I asked what happened he just shrugged his shoulders. Uhaul fail.

MAURICE E. on

Rating:

Customer did not leave a comment.

andrea K. on

Rating:

Everything went smooth in renting. Thanks.

ANDREW P. on

Rating:

Part of reasoning was their internet was extremely slow. 2 people working on contract and had to enter all information twice.No printer on location so no receipt. No help getting hooked up to trailer.

DEBORA M. on

Rating:

(1) Clerk not able to provide printed receipt. (2) Never received the "email" receipt I was promised. (3) Trailer would not work with my hitch, requested a refund. Refund granted in full but again no receipt available and still no email stating refund processed. (4) My CC is still showing pending charge. I will be calling Uhaul. Debora Measamer

DAVID H. on

Rating:

The manager was courteous and helpful. I would definitely rent from him again!

ROBERT P. on

Rating:

Customer did not leave a comment.

STEVEN WAYNE M. on

Rating:

Was called twice in an effort to rush my drop off. No receipt given when leaving the equipment. No inspection on returned equipment. Worst of all ... the stench of cigarette smoke was so strong I was only able to enter the store as long as I was able to hold my breathe. Not much of a u haul service there, but at least you may be able to play some comuter poker.

PASSION M. on

Rating:

Customer did not leave a comment.

Carl S. on

Rating:

Store not clean and reeks of cigarettes

ROBBIN K. on

Rating:

attendant was not a native english speaker and it was difficult to understand his instructions, perhaps a written explanation instruction sheet would be useful, for others such as myself or non english customers as well

EVAN Y. on

Rating:

When I went to turn my truck in (one way turn in, about 5 minutes closer than the one printed on my paperwork), first there was a long wait since only one employee handles both the UHaul and the convenience store. He was very rude when I explained that I couldn't read the mileage due to a "change oil" message. When I brought up my paperwork, he tried to tell me I would be charged extra for dropping it off at their store and not the one on the papers. When I told him that wasn't true, he then acted like I couldn't drop off there because I hadn't rented from there. He finally had to call someone because he didn't know how to look me up in the system, and told me that I could just leave him the key without checking it in. Next time I have a turn-in, I'm just going to use the key drop off, but I'm definitely never going to use this location again.

CAROL Z. on

Rating:

Customer did not leave a comment.

LARRY D. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Customer did not leave a comment.

ADAM S. on

Rating:

Get rid of this place as a distributor. He spoke barely any english, the store was run down and in a bad neighborhood. He had no idea what he was doing when attempting to do the computer work. Even though I had done the online check-in, to expedite the process. I could go on, seriously, I was there over an hour.

STEVEN S. on

Rating:

The building smells of cigarettes, nasty. I would recommend someone because the people are friendly and helpful. I just can't stand the smoke.

Holly B. on

Rating:

Owner is rude. Equipment that was guaranteed to be available wasn't there and he told me it wasn't his problem. No offer to help find the equipment at another location. Totally useless. UHaul doesn't hold their franchise owners to any standards whatsoever. Most don't have any regard for their customers time or money, as this owner very clearly demonstrates. I'll be considering other rental companies in the future. Burned too many times by UHaul.

Jeffrey B. on

Rating:

I dealt with 3 locations. The most helpful was D&D on Carbonton Road, who exchanged blankets without any financial benefit. I highly recommend them for their service, and would have preferred to deal with them. The Sanford Food Mart reeked of cigarette smoke, and they didn't have blankets or dollies. Although the truck wasn't overly dirty, the box had enough dirt and debris from the previous move that I felt it was necessary to clean it before use. Obtaining blankets etc. required a trip to the Regal Inn down the road, which was so filthy that a cockroach ran across the counter during the transaction. The blankets reeked, and were so nauseating we ended up exchanging at D&D.

quintin L. on

Rating:

Customer service was phenomenal and very helpful. The truck we rented was dirty from the previous users with potting soil, loose bolts, and trash. The truck ran well and had a decent amount of gas already in it. We loved the service overall and would def use them again if needed.

EDWIN O. on

Rating:

very helpful

Cody R. on

Rating:

Employe didn't know what he was doig and could hardly communicate with me. I was there for 40 minutes before even looking at a paper to sign. The business was discusting.

SANFORD W. on

Rating:

Customer did not leave a comment.

ROBERT H. on

Rating:

Customer did not leave a comment.

jennifer G. on

Rating:

Customer did not leave a comment.

barry S. on

Rating:

No change needed, the personnel that I dealt with were highly professional, courtesy was great, they should be commented, that you all, happy customer, Barry

terry M. on

Rating:

Person did not speak english and could not read english that well. Was talking on the phone, on computer all while trying to communicate with us. Was very distracting. Also had 6 people in behind us (this was a gas station) wanting to get waiting on. Only one person was working and only one register.

THOMAS B. on

Rating:

Customer did not leave a comment.

Charleen B. on

Rating:

The location where I eventually picked up the uhaul was fine. It was a bad experience because the place I went to was closed, even had a reservation in southern pines, nc. I traveled to 2 other places out of the way and then had trouble renting because they couldn't find the reservation. Uhaul is usually seamless but not at all this time. They did issue a credit so that was good for the hassle.

JAMES T. on

Rating:

Customer did not leave a comment.

MARTIN O. on

Rating:

Excellent Service !!!!!!!!!!!!!!!!!!!

ANTHONY B. on

Rating:

Customer did not leave a comment.

ALI R. on

Rating:

No comment

JUSTIN K. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

Customer did not leave a comment.

DERIK S. on

Rating:

Ensure reservations are correct so that customers do not have to wait around and burn time and money while things get corrected. Ensure that correct moving equipment such as dollie and hand truck are on location so that customer does not have to go to other uhaul facility located at sleepy hotel to retrieve items that should hav

DEANNA C. on

Rating:

Customer did not leave a comment.

william H. on

Rating:

No issues, great experience.

EDWARD R. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Customer did not leave a comment.

Paul S. on

Rating:

Know how to work the system 1.5 hrs and still had to do it over the phone trailer had lights out and was missing the wiring pigtail.

JULIAN T. on

Rating:

Very Convenient, knowledgeable associate at this place.

GEORGE D. on

Rating:

Location smells of cigarette smoke!! The 26ft truck I rented needs new headlights, the current ones work but are extremely dim. Location billed me for two days truck rental and Safemove when I only used one. Would only recommend this location as a last resort. Based on previous reviews I was very reluctant to rent from this location but it was the only one that had a 26ft truck available - it was my last resort.

Patricia W. on

Rating:

Very convenient to pickup and drop off trucks.

lorie W. on

Rating:

Customer did not leave a comment.

Victor C. on

Rating:

Customer did not leave a comment.

TIMOTHY P. on

Rating:

Very convenient location & quick service.

denson G. on

Rating:

Very through service, very convenient location.

shawn S. on

Rating:

Give the customer a contract and do a walk around inspection of the truck. Get the gas level and mileage right. Make sure the entire back of truck isn't covered in liquid laundry detergent. Will probably never use Uhaul again.

Robert N. on

Rating:

I filled out all the info for the express check-out. There was nothing express about it. It took about 30 minutes for me to get on the road. The dealer could not swipe my credit card and did not provide a rental agreement until after the equipment was returned. There was a large piece of electrical equipment left in the trailer from a previous customer. The dealer did not hook up the trailer to my vehicle. Nor did they come out to make sure the lights were all working. Every thing was self service. No one looked at my drivers license and I did not sign any documents before driving off with the trailer. It was the most unprofessional transaction I ever had with any Uhaul dealer.

PATRICIA W. on

Rating:

Customer did not leave a comment.

BERT R. on

Rating:

THE PLACE STINKS AND IT IS FULL OF TOBACCO SMOKE. BTW, YOU SHOULD HAVE A NON SMOKING POLICY IN SIDE THE CAB OF THE RENTAL TRUCKS.

BRITTANY M. on

Rating:

Customer did not leave a comment.