Customer Reviews for Securcare Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Securcare Self Storage

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Kristi K. on

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The truck was said to have a 1/4 of a tank of gas when I picked it up. When I got in the truck it was almost empty. I went back in and told the lady, and she told me she would fix the paperwork. When I returned it and she checked it she told me there would be no reimbursement for me putting gas in it and bringing it back filled more than I had received it. I do not feel like that was right considering I received it on an almost empty tank of gas.

Geoffrey S. on

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Very informative and helpful - James (?) did a great job. Thanks.

Matthew L. on

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Vehicle hauler hauled my 2005 chevy suburban but my 02 chevy silverado z71 which looks like the smaller of the 2 was a good 6 in longer that the burb.... learn something new every day lady at the desk was helpful car trailer did its job with a little rigging... 2002 chevy z71 less than 9000 miles make offer bought new a couple years ago email luwad6288@gmail.com

Michael U. on

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This uhaul experience was very frustrating. We were assigned a location that was closed until 10a (which I rcvd 2 txts sayin rental was due bk by 10a). I tried to log in the drop off through my mobile device and kept gtn an error sayin nt able to confirm your location. I called 1800gouhaul for assistance and she was able to see our location bt agn nt able to assist. We waited and missed more work hours for the location to open to assist. We will not be returning to another uhaul location.

Katherine Y. on

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Excellent service

Paul M. on

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William S. on

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dwight J. on

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Secora P. on

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Hey, I was double charged for my rental. I'd like a refund!

HANK O. on

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Im having such a difficult time proving gas meter readout, and this location was unable to connect to my reservation.

ben R. on

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Margarita R. on

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Mark H. on

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James was very helpful.

Christopher M. on

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Checking Engine light was on from the start

Margarita R. on

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Nick H. on

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James is always GREAT! He’s very pleasant and helpful. He always goes above and beyond to make sure his customers have a great rental experience!!!!!!!!

Brian P. on

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jeff C. on

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Bruce K. on

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James B. on

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I am not sure, you have excellent people attending the locations, all ways glad to see that my needs are met and I have been a happy customer, the 2 trailers I got both had slight issues that I noticed and informed the clerk of, both were recorded, no operational issue, J.P.B.

Richard S. on

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BRUCE K. on

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Rick M. on

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I don't want to evaluate the Securcare Self Storage facility and staff they are good. The guy that has helped me twice is excellent. The uhaul phone reservation process has screwed my trailer pickup up twice. So I rate them a three out of ten!! The fourth person I was transferred to finally solved my problem - 50 later!!

Gerald W. on

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Annette M. on

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Doug H. on

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Jeff N. on

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Rick M. on

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Daniel G. on

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Easy to drop off, but "Just leave it parked over there, we'll check it in on Monday" when I dropped it off Saturday night at 4:45 was odd. Stark contrast to the pickup where he helped set it up and everything.

Thomas R. on

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Truck was ready on time, and the attendant was cordial and helpful.

Sharna G. on

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Make sure the right equipment is there. Time is valuable have more than one Customer Service there to speed up the checkout process.

Michele M. on

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Billy T. on

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Inside truck body dirty.

Perry M. on

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The lady who helped me during the pick up was very efficient and pleasant. She showed me how to manage the long text chain, about which I was puzzled. I would recommend this site to anyone using at U-Haul.

Jerry M. on

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Tracy W. on

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THOMAS J. on

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Great experience. James at Secure Care on Lake Wilson Rd. In Wilson was so helpful and pleasant!

Travis D. on

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The person's name who helped me was Heather She was very helpful. Thanks a lot!

Douglas M. on

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keith H. on

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Local service great. U-Haul corporate or Raleigh office rude. If I thought it would help, I would discuss with U-Haul CEO and ask that he listen to the recorded calls. Not worth my time to pursue, but glad to speak with CEO. Local offices great and truck was great.

kelie P. on

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LISA B. on

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robby H. on

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Thanks again for your help

William M. on

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Claudia B. on

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Every thing was fine. So far for me nothing needs improvements. Thank you

Brandon B. on

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Over the years I have rented trucks and trailers from all over the country and this is my favorite location.

mitch W. on

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SHAYLA D. on

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Keep up the good work.

ALVIN C. on

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George H. on

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Lolita G. on

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Good customer service and no problems!

Ginger M. on

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KRISTEN K. on

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I was charged for 2 days when i only had the rental for 22 hours. Still have not gotten a response from Uhaul regarding the incorrect charges

Douglas M. on

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Douglas M. on

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William K. on

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Called Westwood location, spoke to Angel who assured me that it would be available after I asked numerous times a week before rental pickup. Go to pick up and was told my reservation was at a completly different location than what Angel had assured me. I will never call on this uhaul or any affiliated with this one or the one on lakeside as they were rude when the item was returned . Hand cart straps were frayed in multiple locations

Michael S. on

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I have a compliant . There was no oil in the truck and I used my own money to buy some.

Craig D. on

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Pulled in, told me where to place the trailer and that was it Both sides of transaction no frills and simple

Thomas H. on

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Chris M. on

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Tracey Z. on

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I had no problem with the gentleman that helped me. But their were issues identifying truck that was clearly available in their lot and the self check out is not effective if you are on a time line.

Paul B. on

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Great place. Very nice.

Daniel W. on

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Was very disappointed that I had reserved moving pads and they did not have them. Nor was I contacted by anyone at Uhaul to let me know they would not be available.

GLENN D. on

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DEREK K. on

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CURTIS I. on

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Mark Y. on

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clayton S. on

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Great, courteous service!

tommy H. on

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Leonard C. on

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Chris M. on

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John C. on

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Lady was very helpful

Courtney D. on

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The price.. It clearly stated 19.99 yet because of the weekend the price went up. I end up paying almost $40.00 for a truck I didn't even put 3 miles on or used for a complete hour. That crazy to me. But I guess y'all have to get a hustle somehow.

Spurgeon Y. on

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CHARLENE P. on

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THIS LOCATION IS GREAT!! No improvements needed from what I saw.

Clarence W. on

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VIDULFO W. on

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Tina the representative that helped me was very polite and helpful. I would reccomend this location to my family and friends

DONNA P. on

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LARRY D. on

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EXCELLENT SERVICE

Leon R. on

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Excellent service !

KEITH G. on

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Crystal H. on

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Mr. Joe and Ms. Angel were very professional and courteous. They helped me out tremendously. I will definitely utilize the service again and recommend it to a friend.

Gilllum R. on

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Will use again

JEFF E. on

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DEREK H. on

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Great representive of company presentation created interest in company for future endeavors as well possible investment

brandi B. on

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not have drug dealers sitting in the back room making deals. the awful smell of pot reeked through out the office. the girl taking out info for the truck was completly lost as to what she was doing and seemed high.

BRYAN C. on

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HENRY C. on

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Just have more trucks.

DODD C. on

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MICHELLE S. on

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HERMAN S. on

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JEANNETTE R. on

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PETER M. on

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The u-haul had a hole on top and my antique couch got wed.

FRANCIS Z. on

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Everything was well maintained and very nice customer service

ERIC A. on

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JESSICA B. on

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It was easy to hook up and the move went smoothly.

GAIL H. on

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FREEMAN J. on

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went above and beyond my service expectations

LINDA P. on

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I have no problems with this location. My problem is with the national reservations. I called and was told I could pick up one sized truck at Brandenburg and in a few minutes, this location called and said I had a reservation with them. It took a while to find out that the truck in Brandenburg had been reserved by someone else. Then when my son went to pick up the truck at this location, they had the reservation price of the larger truck and none of the changes had been made that were supposed to be by the person I talked to on the phone. One hand did not know what the other hand was doing. Very confusing and very frustrating. I really hope I never need a U Haul truck again. This location was fine AFTER the mess was straightened out with the national reservation people.

Lawrence M. on

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I had a brake down just north of Atlanta ga and had to change trailers,maybe tighten up on maintenance ,so things like that don't happen.