Customer Reviews for Secure Storage
(U-Haul Neighborhood Dealer)

21 reviews

2779 Dawsonville Hwy   Gainesville, GA 30506

(770) 531-9820

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(770) 531-9820

2779 Dawsonville Hwy
Gainesville, GA 30506

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer Service provided was excellent. We would recommend this location! Trey was fantastic to work with.

Karen M. 
Rating:
4.0

I did not select the SafeTow rental coverage for the trailer and was charged $24.00. I responded to 879007_AFM@uhaul.com via e-mail to get this corrected and have my credit card credited without a reply. Not a happy U-Haul customer. Will be telling all of my friends about this 'virtual' situation and to not trust the ease of U-Haul's web based reservation system. Some one should call me, Jeff Gordon, at 916-807-3029 to discuss and correct my charges.

JEFFREY G. 
Rating:
5.0

They went above and beyond me expextations.

RICHARD C. 
Rating:
5.0

Excellent!

TERRY A. 
Rating:
3.0

Dropped off the trailer. No One came out of the office while I was doing the electronic drop off.

SCOTT D. 
Rating:
3.0

Never checked in my trailer. Sat at his desk while he was on the phone for at least 15 min talking about buying a boat? He was not happy some told him the boat was 150k and he thought that was to much….

Justin M. 
Rating:
5.0

I arrived after hours and called the phone number posted on the office window. The owner was very helpful and guided me in performing the self-return process.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Easy self-drop location. Directions were simple.

TRACEYL O. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Nothing to improve. It was a a perfect experience and the equipment functioned as intended. Thanks!

STEVEN G. 
Rating:
5.0

I think the only comment I have about the beginning of the rental experience is I would have preferred the web site be accurate / up to date with the availability of the trailers for the days I had reserved!

KENNETH S. 
Rating:
5.0

While the location was new, clean great staff etc. my initial pick location was down the road from me. There was some confusion initially about my rate and pick up location etc. in the end I had to change my plans and ended up driving 1/2 hour to pick up van.

Colin S. 
Rating:
5.0

Customer did not leave a comment.

BERT N. 
Rating:
4.0

Parking was tight

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

The code lock where I got the key was malfunctioning and appeared to be broken. After waiting on hold for about 30 min the customer service rep mentioned a way to try and open the lock and it worked. Other than that was a delight to do business with u haul and will definitely be using again in a few months when house is finished being built.

Scott P. 
No reviews have been submitted for this location.

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