Excellent pick up experience. I did online checkin and it was an easy â€œpain freeâ€ process. The clerk was very kind and pleasant. He explained the return process in the event the office was closed when we returned. Will 100% rent uhaul from this location again.Stephanie B.
Customer Reviews for Security Public Storage Herndon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire pressure light came on shortly after leaving the facility. I was able to add air but think that tire pressure should be checked before rental is initiated.JOHNGERARD M.
Online check in process was cumbersome and slow compared to counter service. Ultimately had to go inside despite online check in bc keys were not left in access container. The truck itself was not clean with used gloves in the driver's side door and screws and trash in the passenger door. The cargo area was not swept and had three used blankets scattered within. Gentleman at the desk was friendly and helpful-no knock on him.Jeffrey C.
Fantastic customer service! Above and beyondLESLYEMICHELLE L.
Customer did not leave a comment.YUSUF A.
Fix the app so it's more reliable AND a way to check vehicles back in after hours if the app doesn't work.Todd W.
My reservation was for 9am. As I arrive and go through the steps to get my truck, the mobile process (which supposedly is supposed to be entirely mobile) told me I had to get the keys from the front desk. I go to the entrance, and there's another customer just standing outside, waiting. Despite the â€œhoursâ€ being opening 9am, NO ONE was at the location. I had to call the regional number and they had to have the regional manager come to the location, half an hour after my reservation time. Completely messed up my itinerary as I had scheduled pick up/drop off of items I could not do without the truck. Why would a location have 9am opening hours if no one is gonna show up until 930??Christian E.
This small-volume UHaul location outside DC is worlds better than locations in Takoma Park and Kensington, MD. Energetic, service-oriented staff. Clean facility. Newer vehicles in excellent shape.CONOR O.
Customer did not leave a comment.Richard F.