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Richard S
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation information completed on Uhaul.com was not sent in FULL to authorized partner location.
Mark Fthis is a large U-Haul facility coupled with a storage facility. There is no one at the facility to help with disconnecting the trailer or repositioning it where they want it stored. I had to use self-check-in which was a major disappointment. I expected the facility to help disconnect their safety cables which are very short, very stiff and they have large spring loaded hooks that were VERY difficult to disconnect from my BMW X5. It took about 10 minutes lying on my back under the vehicle to get those oversized hooks to unhook. Self-checking likely saves U-Haul a lot of money on personnel, BUT it is really BAD CUSTOMER SERVICE.
Barry SI love this location I’m always in and old with no problem the ladies there are very friendly and helpful
Chauntae MReceptionist was very knowledgeable, friendly and went out of her way to help us.
JEFF DGreat customer service!
Leslie MThe customer service person did her best. She was the only person working while seven people were waiting in line to sign out a truck. She asked me to use the U-Haul app to return the truck, but it didn't work. The company needs to improve the app; it's not user-friendly. I had to wait in line, which was upsetting. If she had taken care of the problem at the counter. I wouldn't have to wait in line again.
Veronica DDespite being advised that the drop off location was open until 5 pm, when I arrived at 4 pm they told me that they do not accept returns after 3.30 pm. The lady (Rachel) was not very friendly and the entire return process via the UHaul app was very difficult and took almost 1 hour to complete. Would not use this facility in the future amd hate using the UHaul return app which doesn't seem to work reliably. We had to make numerous restarts to get the app to work correctly. Very frustrating!
Maria MMuy déspota la muchacha que atiende tu tienes que hacer todas las conecciones y poner la traila a tu carro ella nomás toma la foto, ayer que levanté la traila le dijo a una señora que la desconectara ella misma
MARIO DYour vehicles are 5/5 stars. Cecilia in the Security Public Storage office was amazing! She did an excellent customer service job, she was very helpful and knowledgeable. She is a great asset to have there! She is very calm despite the very busy work that she does and very efficient with all the customers in the location. Again, she is a great asset and I hope she is there for many many years!.
MOHAMMED BEverything was perfect
Richard HThere is no u hall sign nowhere on the building hard to find the office door
Jack SThe truck wasn't cleaned between uses. I cleaned it before using, and before bringing it back. Upon return, the person at the counter didn't want to check it in, and just suggested it get the app to do it online myself. Essentially, I did her job for her. Whatever.
THERESA DThe light on the uhual trailer was out and I almost got a ticket
Stanley HAll was excellent.
Kathleen EGreat service from Adam over holiday weekend. Thanks!
LESLIE CThe truck we rented had no lights on the dashboard. The high beams won’t stay on. The headlights are really dim. This truck is dangerous for night driving and should be repaired asap
Manuel RGreat location. The only issue was the staff did not seem to have the correct drop-off date. This might have been do to the load share program . The load share gives you an extra day and extra miles. I have done a couple of load shares and U-Haul has gone over and above to make it easy.
dave gThe attention excellent thank you so much
Maribel PThe truck was dirty inside the cab. Soda sprayed on the interior of the windshield and spilled down the side of the cup holder. There were food crumbs on the floor. The back had not been reset; the dolly was handed to us as we left the office and there was a used furniture mat loose; not placed back in the equipment bag. The floor was filthy in there as well. Lastly, I didn’t find Cecilia to be very friendly.
Marissa LThe truck was filthy inside and out. U-Haul needs to maintain their better! Customer service was good though, thoughtful and friendly.
Shannon CExcellent customer service in the office, but the truck was dirty and the windshield was dirty.
Gary MI declined the safe travel when I ordered the truck, when the bill was emailed to me they had added the $15.00
Dave RGreat customer service
Angela SAgain, happy with the overall experience
Tony KEasy and convenient.
daniel kI received an email the night before my rental changing the pickup location from the original one to a nearby one which is fine. The email confirmed that the pickup time was 8 AM at this location. When I got to this location at 8AM the location was closed with the hours clearly posted on the door indicating they open at 8:30 AM.
Jonathan PCecilia really came through and made the process extremely smooth. Will highly recommend to others.
Joseph OThe manager Cecilia was amazing, truly . She made my wife and I feel welcome when dealing with the reservation. She had a great story which made me resonate with her and felt compassionate. She seemed to understand our situation even if it was a truck rental and gave us good information about the truck and what to do once we brought it back.
Erick AWas billed incorrectly. Service was slow. In fact nobody was onsite when I first arrived. No one was available to attach the trailer so I did it myself. They couldn’t find the truck and had to go look for it. The gas was just a little over 1/4 of a tank.
Frank CCargo trailer was dirty. There’s was a motor oil slick all over the inside of the cargo trailer. When I got home and noticed before loading, I called the location and they told me it was out of there control and I had to contact 800-U-Haul. I did, the phone operator could’ve cared less about my issue.
Timothy WTwo issues: the light harness was damaged. It was replaced by another harness but that was also faulty and would not plug fully into our tow vehicle flat 5 socket. We held it in place with the spring loaded plug cover on our tow vehicle. Also, I was clear that the trailer was going to be dropped off in Escondido on the 1st by 4pm but I still got charged for an extra day when I dropped it off. Not happy about that.
Christopher MCharged me $133 to fill the tank when the truck was given to me on empty.
Brittany FKeep up the great attitude. Staff is always in good spirits and willing to help you out. Very professional and knowledgeable.
José GI dropped off after hours. They called me because they didn’t have a code to the UHaul lock. It doesn’t seem like the communication is great between the facilities.
Robin BDid not receive confirmation call from uhaul. The requested equipment was not available at pickup. Was able to rent larger truck for same price. It doesn't make sense to potentially have a customer drive across town to pick up a truck, especially when the customer is paying for mileage. As a customer I choose where I would like to rent from based on proximity to the work I need to do and convenience.
BELL JQuick and friendly
Daisy DI had no issues. The folks at Security Public Storage were great!
Robin SCons: All was well but was not able to find a clear place to drop the keys off after hours. There was no ‘U-Haul’ orange box at all as directed. Pros: clean and well-lit. Plenty of space to park.
Gerschwynn GIt was around 10 PM when I dropped off there was no personal at that time.
Bogdan RAndrew location manager and his team are top shelf. I have never had better service. They went out of their way to take care of everything. Andrew should be a district manager to show people how to do it right!!
Joseph SGreat people. Very friendly and helpful. Especially when my job ran overtime and I had to adjust my rental time. It definitely made my job easier. Thank you!
Bernadette MTruck was very dirty on the outside, especially all windows and to drive in a straight line I had to keep steering wheel turned to the left…
Sergei MStaff was very friendly and helpful.
Adam MGreat location peoples were great Thanks
KEVIN SYes the customer service was A1. On point helpful fast and overall professional. I called 1 time. They didn’t hang up on me. Didn’t brush me off and handled business quick and efficiently. If these surveys are read , this location needs a pizza party and bonuses. Thanks for the convenience and service. Some agents could learn from these cool people
courtland mAndrew was amazing ! Thank you
Barbara BI showed up before closing and they told me they “had just closed” even though both kids were in there doing nothing and talking
Daniel MCecilia is amazing!!
TAMI WGood customer service
johnny uAll good!
Miles Mteam member inside was very friendly. guy who put on my trailer was really helpful and knowledgeable.
amy lI reserved the equipment across the street from my office. The equipment was available when I ordered but, the day of the pick up it wasn't there and I was required to drive 6 miles out of my way to pick up a truck. The truck's check engine light was on and the check gas cap indicator was on. I was told, "that's the only truck that size we have." I'm confident the truck was running rich, costing money on fuel. Driving out of the way and the truck running cost me money on a very tightly budgeted move.
richard jEfficient and friendly staff. Thank you!
Norman WEverything is good the way it is.
Monica BThe staff at this location was extremely helpful, polite, and professional.
John FNot open until 10 am!! What’s that?? Won’t use again if I can help it. I’ll find a different location.
Robert RI had no ac the reservations got changed the they didnt have my utility dolly I had to go to home depot cost more money and then the u haul had no ac in an 105 degrees
Breana BExcellent service just perfect thank you
Jeff KDottie my Uhaul dealer was great!
Monica BNothing … 🙌🏼
Darlene FInside was clean , outside not so much. She is helpful and , I think it’s easy to recommend this location.
Mike PI’ve rented at this location multiple times in the past and usually it’s very good service and quick. This time it was great as well. But my only issue was that the truck had broken glass and alot of dirt in the back of it. In the cabin it was a bit dirty as well with sauce packages in it. I had to clean whoever was the last customer.
Alejandro FWe had a reservation for an 8:00 a.m. pickup, the app failed and the location did not open until 8:30. . When we were finally able to enter, staff at the storage facility then informed us that U-Haul did not open until 10:00 a.m. and that storage customers were the priority. There was nobody else in the facility beside the two workers. We were directed back to our car to call U-Haul and resolve the issue ourselves due to the app malfunction. We were also told by the uhaul operator the facility did not set a vehicle up for early pickup and keys were inside with staff so we had to deal with them even had the app worked at 8am. While the U-Haul phone operator was excellent and quickly fixed the problem, the experience on-site was unacceptable. The lack of coordination, poor communication, and dismissive treatment made an already stressful moving day significantly worse. Customers should not be treated this way. The storage worker did come out to our car after we were almost done working with the Uhaul operator and ended up checking out a truck to my husband with keys.
Ryan KGabby provided great customer service. She took time to explain the contract how to use the fuel line to refill the vehicle when we complete our move. She was very thorough and made sure the back of the truck was swept and mopped and ready for us. Gabby is great! She made our experience great. We have 2 more trucks that we need as we move out of state. We will go so Gabby for our next 2 rentals. Thanks!
Harlan EFast and easy transaction...
Patrick P