Customer Reviews for Security Storage
(U-Haul Neighborhood Dealer)

810 reviews

2100 Glendale St   Winston-Salem, NC 27127
(@ Monmouth St)

(336) 722-7508

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(336) 722-7508

2100 Glendale St
Winston-Salem, NC 27127
(@ Monmouth St)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
4.0

Helpful, friendly and knowledgeable. Will use again

KAMI E. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO O. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Very polite and professional !

TAHMULLAHABDULLA H. 
Rating:
5.0

employee was very personable and friendly...good experience

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

GLORIA S. 
Rating:
1.0

Customer did not leave a comment.

ERICA L. 
Rating:
3.0

Customer did not leave a comment.

VERA H. 
Rating:
5.0

They are wonderful and have the best customer service i have seen in a while!

KERI M. 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
3.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Carol N. 
Rating:
4.0

Layout of equipment. Have trailers more towards the road instead of back corner.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

KELLEY H. 
Rating:
5.0

Good experience and an easy check-in/check-out process. Friendly staff during the pick-up and return process. Can't think of anything to improve.

Larita B. 
Rating:
2.0

Clean the truck so damage is visible to new renters for their inspection and put the dolly for packages in the truck so customers don't have to wait until you open to retrieve what they paid for.

Alesia D. 
Rating:
5.0

Customer did not leave a comment.

ZALINOR B. 
Rating:
4.0

Great customer service and attention at the pick-up locations

ADRIENNE N. 
Rating:
5.0

Improve your return key box for the newer vehicle fobs, I had to leave the key in the lock box I got it from because I couldn't get it through the key slot

Ashlee A. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

Customer service (communications) needs improvement.

Stephanie H. 
Rating:
3.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

ryan S. 
Rating:
5.0

Customer did not leave a comment.

timothy A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

OTHO ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

BENAJA R. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

The lady at the counter was extremely rude, while her coworker was kind. She shouldn't be in this position if she's going to be stank.

Samantha W. 
Rating:
5.0

Have recording mention you have reached U-Haul as well as Secure Storage

robert J. 
Rating:
5.0

Driver side mirror was loose and would drift down while driving. That made it difficult to see while changing lanes in traffic.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
1.0

Customer did not leave a comment.

WILMER M. 
Rating:
5.0

Customer did not leave a comment.

Kendra A. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

santana J. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Nothing I could recommend staff was friendly and courteous, and helpful

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Traci R. 
Rating:
1.0

The rental went well however I was DOUBLE charged. The general manager at this site was RUDE DISRESPECTFUL and downright MEAN. He didn't want to hear me out but insisted he was right and he insisted if I had an issue to call corporate. No wonder after being on the phone with corporate for just over an hour and a half they listened to my original order conversation and finally admitted the overcharge not only refunding the overcharge but also giving me a $15 vip credit for my next uhaul purchase. WILL NEVER USE THIS LOCATION IN THE FUTURE. Very poor customer service after return and OVER CHARGED for rental. This location needs their franchise revoked.

KIM G. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Luke V. 
Rating:
5.0

Individuals worked with helpful thanks !

John B. 
Rating:
4.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Thanks for asking. I believe u-haul provides good service. However, when it comes to clarity on with charges for mileage it can be misleading. Yes on the contract which I was not made aware of, that 116 miles was allowed which I honestly didn't pay attention to . All that was made clear to me is that the truck had 7/8 worth of gas and when it should be returned. But when I returned the vehicle, I was made aware that I went over the mileage that was on the contract I received. It could go both ways. I should have looked closely at the contract or it should have been stated from the beginning. I chose uhaul because it was reasonable and I didn't see mileage being a upfront notice like Ryder, budget and Penske. Nevertheless, I will use U-haul again. Thanks for listening.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

Debborah M. 
Rating:
4.0

Customer did not leave a comment.

Caitlin T. 
Rating:
5.0

My experience with this location was very good and exceeded my expectations. Staff was very professional, i was in and out very quickly both picking it up and bringing it back. Would highly recommend them.

Harold R. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Very easy, no problems

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Kevin N. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Very helpful

Jeremy P. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Great friendly service! Will rent from this location again.

Annette O. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
3.0

Called 1-800 number to reserve a truck for 2 days since that is not an option online. Was told I was good to go but upon arrival I was told I could only have the truck 1 day. Rep worked with me immediately and found a solution right away. He was great company Rep!

philip C. 
Rating:
5.0

Drop off was easy and quick, they were very helpful and friendly.

Kerry W. 
Rating:
1.0

The employees did not wear masks, despite the sign on the door requiring masks. They should be required to wear masks for the customer's safety amidst a pandemic.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

HAO L. 
Rating:
5.0

Very nice location! Wonderful customer service!

RAMONA S. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

They were so accomodating and helpful. They offer options to customers who used uhaul/ubox for the first time. Joe even lent us his rope to secure our stuff and he was so patient in going back and forth to forklift our boxea. Thank you glendale branch!

AEVEN ANNE D. 
Rating:
5.0

Excellent transaction. Very helpful when picking up. Would definitely use them again next f the need arises.

GLENNP JR P. 
Rating:
4.0

Customer did not leave a comment.

Karyne B. 
Rating:
5.0

Counter person was very friendly, knowledgeable, and helpful. Made my experience that much better. I told him that I am customer for life and I meant this. Thank you

LOUIS M. 
Rating:
4.0

Customer did not leave a comment.

Latriece B. 
Rating:
5.0

Staff was very helpful and patient.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Amazing service. Great experience. Thank you!

MARK B. 
Rating:
5.0

Customer did not leave a comment.

VERA T. 
Rating:
5.0

Customer did not leave a comment.

Andreca W. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
1.0

If it was not for the fact that I have been a customer of uhaul for over 15 years, I would never rent a truck again. The truck smelled, was dirty (to include half eaten candy in the cup holder) the cab was filthy just in general. The fuel level was off and I didn't get the equipment I requested nor was I called to inform me. I assumed the dolly in the back was left for me so i used it. Come to find out it was a "utility" dolly instead of an appliance dolly. Due to renting it after hours I used the dolly and then was charged for both. When I called the store, (the first 1 hour of dialing was not answered and there is no voicemail set up) the lady was extremely rude and proceeded to tell me she couldn't help me because she was there last night and I should have verified it. So I decided to call the 1 800 number. the first guy said he couldn't help me. So instead of being transferred I had to call back in and wait another 20 minutes and finally i got my $10 back this is crazy and unacceptable I would seriously consider an audit of this location.

Tyrone F. 
Rating:
4.0

FIRST TIME CUSTOMER AT UHAUL: Per my reservation, Glendale St. wasn't the initial drop-off location. However, being that I didn't arrive in time to drop off the trailer at the scheduled point, I was referred to another location (Marshall St.) - where the representative refused to take the trailer and told me to go elsewhere because he had no space for me. As such, I located the Glendale St. location, which was also closed. However, the representative accepted the trailer. The representative apologized for the mistreatment I received at the Marshall St. location and was very helpful in detaching the trailer from my vehicle. Although all ended well, I don't believe I will be using UHAUL for future moves nor give a referral to others.

Felicia A. 
Rating:
4.0

Customer did not leave a comment.

Clyde B. 
Rating:
5.0

Was told I couldn't drop my rental at the location closest to me, even though I had done that twice before. I had to drive extra miles for drop off.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
2.0

Reserved trailer at downtown Winston Salem but moved to Glendale location out of the way for me and trailer was not there when I arrived then someone returned one same size i booked DOUBLE booked?.?? Not satisfied and not cleaned with everything going

James B. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

They were very friendly and helpful. I will definitely use them again!

Burgantine T. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Maurice G. 
Rating:
5.0

My experience was very positive and I wouldn't change a thing. Cliff has great customer service skills and I enjoyed working with him. I am sure I will become a regular customer!

Laura P. 
Rating:
4.0

U-Haul sent emails before pick up the vehicles would be sanitized. When I wanted to confirm with dealer he stated "I will not tell you something that HAS NOT been done". We DO NOT sanitize. I will never rent from U-Haul again due to COV19 lack of prep.

Clinton S. 
Rating:
3.0

Good experience

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The staff was very polite and helpful!

Andrea G. 
Rating:
4.0

My complaint is not about this location, but about the fact that this was not my original pickup site. I was initially sent to a store that didn't open until 10:30 for a 9 am pickup, leaving my moving help waiting at my house.

Jane C. 
Rating:
5.0

Great location! Online check in was ready. Employee had me checked out before I had all the quilts out the back. Will you this location again! Great service!

Chastin J. 
Rating:
4.0

Satisfied with this worker and location.....was scheduled for 2690 e Sprague st....( that location sucks and the lady there is extremely rude!!!!!!!)

Rosa V. 
Rating:
5.0

Dd

DAWN S.  |  Overall Experience 
Rating:
2.0

customer service is disastrous

Ricardo R.  |  Overall Experience 
No reviews have been submitted for this location.

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