Customer Reviews for Security Storage
(U-Haul Neighborhood Dealer)

1,015 reviews

2100 Glendale St   Winston-Salem, NC 27127
(@ Monmouth St)

(336) 722-7508

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(336) 722-7508

2100 Glendale St
Winston-Salem, NC 27127
(@ Monmouth St)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dario R. 
Rating:
4.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Hampton W. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Job well done

Lajuane D. 
Rating:
5.0

Customer did not leave a comment.

KIMBROUGH H. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The person I dealt with was extremely helpful. He is a rock star!

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Terrance G. 
Rating:
5.0

It was a great experience. They had the trailer that I needed and I was in and out very quickly upon pick up. My only problem was the app wasn't cooperating when I returned it by getting jammed at step 2. I would definitely recommend them, and plan to use them again in the future. Thanks

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

ALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The young lady that helped me was awesome. Thank you

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Easy, no problems

John P. 
Rating:
4.0

This location needs more supplies, i.e. TV Boxes, etc.

Joseph D. 
Rating:
3.0

Windshield was cracked, agent didn't go look

Sharon H. 
Rating:
5.0

Great customer service. Very nice guy. Easy to work with. Will come back and recommend to family and friends. This was my First time using uhaul. Great experience

Kosal S. 
Rating:
3.0

Customer did not leave a comment.

Dewey H. 
Rating:
5.0

The young lady that helped me was very nice and professional.

Cheree R. 
Rating:
4.0

Overall excellent customer service, bathrooms need to be updated. As far as the rental vehicles, and trailer rentals I've always have had excellent customer service at this location.

George W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Pricing and advertising is very misleading Extra charges that make no sense Different price than the quote from the original booking date Charges are not explained

Dionna S. 
Rating:
3.0

When we put gas in after use the gas needle stuck and we completely over fueled the truck about $40.

Charlene B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

I never have any issues when I rent at this U- Haul location. Therefore I have no suggestions or complaints. Taylor has taken great care of my rentals since day 1 of our first meeting.

DARRELL M. 
Rating:
5.0

Staff very courteous and polite. No wait time. Very fast check-in and check-out. Will definitely use again.

Sarah P. 
Rating:
4.0

Although there is not supposed to be any smoking inside the cab, I was hit with that smell when I opened the door.

Tammy R. 
Rating:
5.0

Taylor was amazing, very quick with the paperwork, very helpful getting the trailer atrached and with the return.

Elizabeth F. 
Rating:
3.0

The parking lot is difficult to maneuver when returning trucks. The employees were prompt and courteous.

Melvin N. 
Rating:
5.0

Fast and efficient. Taylor, the employee their was excellent!

David S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

The young lady was helpful and polite

DARIUS W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
4.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Gerard T. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe G. 
Rating:
5.0

Kristin was extremely helpful and knowledgeable. I've never had a bad uhaul experience but she made this one exceptional.

Kristin M. 
Rating:
4.0

This was the worst experience I have ever had renting from uhaul. Lots of trouble getting “approved”. Have never dealt with anything like this but I guess it's the new way they do business. Wasted a whole 20 min and 20 min drive to be unable to pick up my uhaul and pushing off my move because my contact had overdue charges with uhaul yet has never rented one before. Will steer clear of uhaul next go round.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
1.0

I drop off on Marshall ave first and it was Terrible. Very unprofessional. Glendale never answer the phone. It was a bad Experience. I wish I was the under cover Boss

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

NA

Tina H. 
Rating:
3.0

I had to put a deposit down because I was paying with Cash I was aware of this until I was picking up the truck i was told I would get it back when I dropped the truck off which I did not because I wasn't told that they don't give cash back they mail you a check. When I reserved the truck I reserved for a 10 foot and got a 15 foot so I'm hoping I wasn't charged for the difference. I wasn't told it was a 15 foot until I dropped it off. A few things need to be addressed as to how you are communicated with.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Amazing staff! Thank You

MICHELLE P. 
Rating:
1.0

Customer did not leave a comment.

SHAKEETA W. 
Rating:
5.0

Very friendly employees. Courteous and nice.

SHARON H. 
Rating:
2.0

The receptionist didn't seem like she wanted to be there. There was a very large bag of trash in the back of the truck. There was damage on the right side of the truck that was not documented and there was less gas in the truck than what was stated.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Looked to be in a bad part of town.

Thomas L. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Your okay

MILDRED R. 
Rating:
5.0

Customer did not leave a comment.

Mance I. 
Rating:
4.0

The employee named Taylor at this location was awesome. Taylor went above and beyond to do everything she could to help get our rental, even after hours if needed. She was the nicest person I encountered in my trip to Winston Salem. Thank you Taylor! She deserves a raise!

JESSICA C. 
Rating:
5.0

The lot is large enough to maneuver in and the drop box for the key is easy to find.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

DWAIN J. 
Rating:
4.0

Happy New year , it wasn't clean but she did clean it the best is her way that she can for that moment so I can get out of here also none of the plugs in the van worked for me to charge my phone up so I went all the way out there and couldn't call the person so I can get my stuff but that's all right it took a minute to come back but when I take it back and I couldn't go all the way out there Then I get it back in the area so I can do everything I need to do at all then when I get back to take the truck back it's 11 at night because you got people shooting in your area I'm trying to get a shot I don't want my car to get broken into I don't think I should get charge for not getting my stuff done so that means I just had the truck for nothing

KAMILAH S. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCANTEY W. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

LEAH D. 
Rating:
4.0

Customer did not leave a comment.

JANELLE A. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
5.0

Thank you so much for the great customer services.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

VONDA C. 
Rating:
5.0

No comments

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

DAMASO C. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

Emily Z. 
Rating:
5.0

Keep the good work up, so easy in and out, very good service.

EDITH J. 
Rating:
5.0

Customer did not leave a comment.

TAMMY P. 
Rating:
5.0

Everything was good

CRAIG D. 
Rating:
4.0

The girl here was wonderful (didn't get her name) but she knew her stuff and was great to work with.

Jeremiah E. 
Rating:
5.0

Customer did not leave a comment.

CARYN RENEE T. 
Rating:
5.0

Personnel were VERY helpful _ I had to return the day after drop off to retrieve a personal item from the cab, they were extremely accommodating!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

KRISTY S. 
Rating:
5.0

Dd

DAWN S.  |  Overall Experience 
Rating:
2.0

customer service is disastrous

Ricardo R.  |  Overall Experience 
Rating:
4.0

Nice enough. In kind of a rough neighborhood. Great Service at the counter and on the phone.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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