Customer did not leave a comment.BRENT P.
Customer Reviews for Security Storage
(U-Haul Neighborhood Dealer)
Winston-Salem, NC 27127
(@ Monmouth St)
Services at this Location:
- Mon-Sun: 8 am - 5 pm
Special Operating Hours
- 9/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the only location I ever rent from. They are the best.Donnaah S.
Customer did not leave a comment.Erin M.
Good and professional serviceIon S.
Customer did not leave a comment.JAMES B.
Personnel at this location were friendly and helpful.Mark B.
Customer did not leave a comment.DANA L.
When I came to drop the truck off she wasn't even there and the doors were locked and I couldn't leave a voicemail had to put keys in the drop box and call in the next day to make sure she got them horrible experience for someone who been driving so far away. and I didn't get my receiptTAMIEO C.
The only reason I didn't give an excellent rating is because the original pickup location was closed. The dispatcher indicated the business did not notify them that they were going to be closed the day of my pickup - Labor Day. My gratitude goes out to Leigha Bement at the dispatch office for assisting in getting a new pickup location. Great Customer service.Russell W.
More trucksERIN M.
Customer did not leave a comment.Jose R.
Bad experience overallSUSAN T.
The guy that works on Monday is very rudeâ€¦..But not to people that look like him. Not my kind of place.Tamika A.
Customer did not leave a comment.Cindy S.
Customer did not leave a comment.LISAANN W.
Customer did not leave a comment.TREVOR J.
Customer did not leave a comment.Ganna B.
Customer did not leave a comment.John W.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Dennis K.
The young lady that took my information when I came to get the truck was very professional and helpful. You all are great. So keep up the good work.SIMMERAL R.
Customer did not leave a comment.John B.
This comment is not really about the service location; it is more about the company policy. I booked a two-day rental just in case I need it for the second day, and it turned out I do not need the truck for the second day. My rental started at 1500 the day before, and I returned the truck at 1530 on the following day. The worker had to charge me for two full-day rentals because I was 30 minutes late due to the restricted company policies. $30 extra on the bill did not bother me. What bothered me is that I felt I was treated like a used product instead of a valuable customer.CHIH L.
Customer did not leave a comment.LINDASTRUYK M.
This is for all locations in general. How about rewarding frequent U-Haul users? I rent equipment almost on a weekly basis from Uhaul. It would be a great incentive to rent more frequently if there were some type of reward or discount that I could strive for. For example: For every 3rd rental in a 30 day period a customer gets their 4th rental at a discount or mileage waived or extra time added to the rental. Something like that.William L.
The girl at the front desk was so helpful. She was able to get us a bigger truck and made the process smooth for us. Will definitely rent from here againSamuel R.
Vehicle had damage that did not affect its use but it should have been noted on the contract. I had to go back into the office to get the notation on the contract.Kent S.
Customer did not leave a comment.CARLOS P.
Customer did not leave a comment.CANDACE K.
Customer did not leave a comment.NATHAN H.
Nothing to do with the location but the Uhaul app for self-checkout is absolutely horrible. The app would not let me submit photos. I had to go through the entire process multiple times. When I returned the truck I had the same experience. Thankfully they were open and a representative helped me check out. He said he had trouble with the app as well. The app while convenient in theory turned out to be exactly the opposite.JASON T.
Customer did not leave a comment.SHANNON C.
Customer did not leave a comment.DANNY F.
Customer did not leave a comment.Roy H.
very professional and friendly all-around experienceAlvin A.
Customer did not leave a comment.RALPH S.
horrible experienceERIC K.
Make sure they know their final price & do not charge them additional cost or fees until the complete return is reviewed & confirmed with customerBRIDGET C.
Customer did not leave a comment.DONNAAHROSEMAREE S.
Customer did not leave a comment.MARY R.
Customer did not leave a comment.DARYL B.
A chair in the waiting room would have been a welcome addition.Charles M.
Customer did not leave a comment.Donnaah S.
The reservation was for 7am, google waits they open at 8am, their door says they open at 730. 730am rolls around, a girl shows up who is still drunk from the night before and says it will be another 20 min while she counts the change drawer. I already checked in only and just need to pick up trailer since it is for a work job today and I needed it at 7am. Never againNick U.
Customer did not leave a comment.KEITH W.
Thank you for calling me to confirm my pickup.CARLOSLUIS A.
Customer did not leave a comment.NATHAN H.
Customer did not leave a comment.DONNAAH S.
Customer did not leave a comment.Rodney K.
I would have bought their storage unit but didn't know because rep did not mention it however he was friendly and professional. FYI the Uhaul here on marshall storage units is a jokeShatarra S.
Everything was GreatJONATHAN L.
I was very pleased with service. It was not a very busy location so I was able to complete my rental quickly. The trailer I had reserved was in stock waiting.David F.
I reserved a 4x8 cargo trailer for 6/12/21 pickup. Upon arrival on 6/12/21, I was informed by the attendant that the trailer went out on 6/11/21 to an unknown person under my name and credit card number. I am still trying to have U-Haul credit my account for the amount of $109.05 which was prepaid on 5/13/21. I MAY BE CONTACTED AT TEL# 845-323-8348. THE ATTENDANT, CHRIS, STATED HE HAS BEEN EMPLOYED BY U-HAUL FOR LESS THAN A MONTH AND HE HAS BEEN TOTALLY HELPLESS IN THIS BLUNDER. I CONTACTED THE MANAGER, MR. CHRIS MOSLEY ON TWO OCCASIONS, HOWEVER, HE HAS BEEN UNABLE THUS FAR TO OFFER ME A FULL REFUND FOR A RENTAL TRAILER WHICH I NEVER RECEIVED. I MAY BE CONTACTED VIA CELL# 845-323-8348. JOHN SCIANIMANICO. A HORRIBLE EXPERIENCE THUS FAR...john S.
Customer did not leave a comment.Takisha R.
Customer did not leave a comment.Cody M.
Taylor was AWESOMESAM B.
Customer did not leave a comment.FRANCIS M.
Customer did not leave a comment.TIMOTHY R.
Customer did not leave a comment.Ernest W.
Customer did not leave a comment.Otis S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.JOHN W.
Security Storage, Glendale Street, Winston Salem, NC - neglected to have someone on site to open the gate to storage facility-( right before a holiday weekend) causing us to have to keep our truck packed and on hold until the facility decided to reopen 2 days later. Because of this I also ended up having to drive 45 miles each way to Greensboro, NC to drop off one load of the packed vehicle at another storage unit and then back to Winston Salem to get the final load so that my daughter- who is a medical student could vacate the apartment she was in by the May 31st end of Lease date. By the storage facility not opening their facility at 7:30 am as per their ad and as per our conversation and agreed upon time on Saturday evening- it created the following : This whole event created great stress- Additional moving time- of 2 days Additional driving time- having to drive to neighboring town 45 minutes away just to get one load off the truck- adding miles to the truck. Additional gas spent due to additional drive time. Security Storage unfortunately really dropped the ball- the guy working the counter on return -appeared totally disinterested- never offered any compensation on their neglectful behavior. I should not have to pay for the unnecessary mileage or the additional 2 days that I was forced to keep the truck - that was fully packed and couldn't unload at their facility due to Security Storage Facility's neglectful behavior.VANESSA D.
Cliff was an absolute wonderful help.STEPHANIE H.
Customer did not leave a comment.CHRISTOPHER G.
Make sure all requested equipment has been given to the customer.Carlos T.
Uhual should honor the reservations the customers book. Uhaul will wait until the day before your reservation and "update" the pickup location all the way across town. Their policy sucks, and puts customers in a no win situation. With less than 24hrs before your reservation, what options do customers have? Cancel the reservation, and then what??? What options do customers have with booking another rental agency on such short notice? Heaven forbids you need to make a last minute reservation over the weekend. And there's no recourse or compensation for the inconvenient of having to pick up the equipment way across town.... Nope, Horrible customer service.Justin F.
Don't rely on the 24/7 service because it may say it's available but actually isn't at some locations. Staff was very nice and friendly. Make sure to do a check of the vehicle for any damage or mess and take note before leaving the premises.SARAH M.
Very friendly and good experience. Thank youJONATHAN L.
Great customer service by the young man that served me.LAURA P.
The staff at this location was great to work with. They were friendly and very helpful. The overall experience was good. The only downside was when I placed the reservation I was under the impression that I would be picking the equipment up at the rental center approximately 3 miles from my home. Instead, I get the notice the day before that I had to travel approximately 25 miles out of the way.Michael W.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.ANGELA S.
No improvements are needed at this time. Taylor is super nice and very knowledgeable and helpful in every aspect of the business. Thanks again for fast service.DARRELL M.
Customer did not leave a comment.Lamonica A.
I was not given the trailer that was on the paperwork and was not double checked. Taylor at the drop off was able to get corrected with some additional paperworkTodd H.
Customer did not leave a comment.DENNIS D.
Customer did not leave a comment.Walter J.
Customer did not leave a comment.ANJILE F.
In and out in 15 minutes.RUSSELL C.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.JEREMY C.
Drop off was easy and staff super friendly best location I've been to ever....CLIFFORD S.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.Martin R.
Helpful, friendly and knowledgeable. Will use againKAMI E.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.BILLY B.
Customer did not leave a comment.ORLANDO O.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.Austin M.
Very polite and professional !TAHMULLAHABDULLA H.
employee was very personable and friendly...good experienceJOHN T.
Customer did not leave a comment.GLORIA S.
Customer did not leave a comment.ERICA L.
Customer did not leave a comment.VERA H.
They are wonderful and have the best customer service i have seen in a while!KERI M.
Customer did not leave a comment.Cassandra B.
Customer did not leave a comment.RALPH S.