Customer Reviews for Self Storage Center #2
(U-Haul Neighborhood Dealer)

57 reviews

514 Parkside Dr   Frankfort, KY 40601

(502) 871-4369

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 871-4369

514 Parkside Dr
Frankfort, KY 40601

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing. The lady working was wonderful! Very nice.

Jerry R. 
Rating:
3.0

The truck leaked and ruined everything we had inside of it!! I've had to spend hundreds of dollars replacing our damaged items because this truck leaked during the rain.

TRINITY W. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Fix your website to be better user friendly Went to facility just to get what I needed because your scheduling dept never called back. I would definitely recommend this location. Lady was very helpful and great to deal with.

FLOYD H. 
Rating:
4.0

Inside truck was a little dirty and not sure what the deal was but the truck did a lot of bouncing, could have been the tires out of balance but drove straight. Was long process to do the phone app.

Jana C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

The representative was very helpful and attended to all our needs. Very nice lady and would recommend to anyone that needs to rent a UHaul trailer. Thank you!

DON P. 
Rating:
5.0

Customer did not leave a comment.

GLENDA F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Awesome location! I always try to rent from this location if at all possible!

CHRISTOPHER H. 
Rating:
2.0

The building had a strong Oder of marijuana

Justin R. 
Rating:
4.0

The person there was wonderful. Although I have experience with trailers, the lot is acceptable, but tight for pickup and return. I was lucky that I used my car jack recently so I could lift the tongue of the trailer, as I do not have that body strength. The woman there was a more important factor, and created a good experience. Overall a good experience.

JONATHAN V. 
Rating:
5.0

Customer did not leave a comment.

Johnnie W. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

the lady i rent from EXCELLENT nice sweet she a keeper

DAVID C. 
Rating:
5.0

The whole experience was great!

DAKOTA C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Teri L. 
Rating:
5.0

Very nice customer service!

CARDRICO M. 
Rating:
5.0

Customer did not leave a comment.

THERESA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Sales associate was super helpful and friendly. Was knowledgeable and even stayed late past closing to let us get there in time to pick up the rental. She was wonderful!

DARRELL S. 
Rating:
5.0

Missy was wonderful to work with, she was very accommodating with my situation. Highly recommend

SHAWNA B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL U. 
Rating:
3.0

Limited space for backing in trailer.

William W. 
Rating:
4.0

Office was in transition of remodeling but was still decent. It has a light odor from the animals that reside there. If a customer is allergic to pets, I wouldn't recommend this location without disclosing that information first.

Erica R. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Everything went great! Picked up a car hauler and everything was in perfect working order on it!

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY Q. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
4.0

Customer did not leave a comment.

Wes D. 
Rating:
5.0

Nothing I can think of.

Gary G. 
Rating:
5.0

Nothing.. agent was very helpful and easy to work with.. I will use her location in the future.

Ed S. 
Rating:
5.0

Excellent customer service, nice place, super easy to work with and I will definitely rent from here again.

Benjamin Y. 
Rating:
5.0

Seriously the best experience I have had????

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Dolph D. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Missy was amazing very good customer service experience.

Yolonda M. 
Rating:
5.0

Great & friendly, moving is stressful enough and this was the best Uhaul place I've ever rented from and I've moved alot all over the states Thank you very much, Nancie Reid

nancy R. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Employee was very friendly and helpful.

Clinton A. 
Rating:
3.0

Office very messy.

VICKIE E. 
Rating:
2.0

Door on trailer was improperly repaired and would not open well. Had pre checked in but it still took 45 minutes to get contract and equipment. No help in getting trailer hooked up. There was drywall dust and dirt in trailer from previous user.

Paul S. 
Rating:
5.0

They were extremely nice and helpful.

Tammy B. 
Rating:
5.0

The truck I rented was unsafe to drive. The engine would rev by itself to over 4000 rpms when shifting to drive and park at times. Twice when I put it in Drive the engine would rev to over 4000 rpms and the brake would not hold it. You had to shut it off to derev the engine. I advised the local shop of that when I turned it in.

James K. 
Rating:
4.0

Staff person was friendly and helpful, however, was unsuccessful in correcting an issue with additional charges assessed for late drop off charges when equipment was returned on time.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Yes and very nice

thao M. 
Rating:
3.0

There was no one present during posted business hours to accept my return. Completed return by phone.

Donald M. 
Rating:
3.0

The process was new to the location. It took 50 minutes to process the paperwork rent the truck. The check engine light came on as soon as I started driving the truck and the check gas cap light was on when I rented it and stayed on the whole time.

Ron F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top