Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)

385 reviews

2112 W Jefferson St   Joliet, IL 60435

(815) 207-8432

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(815) 207-8432

2112 W Jefferson St
Joliet, IL 60435

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LaVerne I. 
Rating:
2.0

I rented a 26 ft truck number JH2245D…on 8/31/22 at 9:55 am for 1 day. It needs a wheel alignment very badly, was stalling, and cut off on me twice that night, so I couldn't move effectively, and was not able to return until abt 2 pm the next day because of the issue due to the individuals I had helping me move had to go to work, so I was with out any help for 1 load and had to wait till morning to find more help because they work 12 hour shifts. I believe the transmission needs to be serviced, I advised location of matter, the rep at the office said she was going to advise manager and see if he could waive the fee for 9/1/22 and he still charged me for that day. I think that was very inconsiderate n unprofessional, due to your vehicle not being maintenanced properly.

charlene A. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

You have a very nice clerk. She was very thorough and made the transition easy for us.

valerie D. 
Rating:
3.0

Fully check the vehicle. It had next to no washer fluid and the tires were leaking air on the passenger side causing a tire pressure sensor fault error.

Paul A. 
Rating:
1.0

They charged the wrong card now I'm out of 300 dollars Y'all suck

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

TERESA T. 
Rating:
5.0

Make sure that the washer fluid is topped off.

William P. 
Rating:
5.0

Very nice staff would rent from this storage again. Thank you

Lori B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

The staff, (Beatrice, Yani), were always very professional and kind. I rented this space for three years, and was completely satisfied with the total arrangement. I appreciate the Joliet Storage and staff. I will DEFINITELY recommend Joliet Storage to others. Thank You!

Roscenda C.  |  Overall Experience 
Rating:
5.0

The woman at the front desk was very professional and helpful. I had some issues getting the truck started and she walked out and gave me a quick tutorial on the step by step. The store was clean and would definitely recommend this to people.

Eric S. 
Rating:
2.0

The truck was low on gas when I got it. The trip computer showed it only had 32 miles to empty. I would expect a rental to have at least 3/4 tank at a minimum. There was also a noticeable smell in the cab.

Kevin E. 
Rating:
2.0

I didn't read the gas mileage fine print but the gas hand was definitely not what was said 3/8th was circled but it was a tad bit of 1/4th but I'll definitely pay attention to the reading nexttime

ANDRE G. 
Rating:
3.0

Customer did not leave a comment.

Sururi E. 
Rating:
5.0

Customer did not leave a comment.

ROGER I. 
Rating:
5.0

Customer did not leave a comment.

Devin T. 
Rating:
1.0

dont charge a cleaning fee for petty BS like grass!!!

keyshawn W. 
Rating:
5.0

Adjust a few if the boxes near the counter so people can actually reach it. For those of us that are short stature it us a little difficult to reach.

PATT M. 
Rating:
5.0

Customer did not leave a comment.

THERESA J. 
Rating:
5.0

Outstanding customer service, I'll recommend this location to a friend!!

Jose M. 
Rating:
2.0

The employee has to be throutfull there is a controvercy on the gass level and they charged me ilegitimately I want some one to look in to this.

joseph D. 
Rating:
5.0

Customer did not leave a comment.

alice B. 
Rating:
2.0

Truck was very heavy with smoke oder ashes on sit and as opening door to enter flew in my face . the cargo area was not swept broken hangers and cut twisty ties All over. The eco control bogged truck. struggled to go up a road incline . not complaining about price !!!

Cathy D. 
Rating:
3.0

I should get a discount for doing all the work when I turned it in. Taking four pictures to upload as “proof”? And having to record all the turn in details myself is ridiculous, if you turn in after hours, there should be a 25% discount, since I've done your job. Once upon a time, you dropped the keys in the box, and your employee processed the turn first thing the next open day.

SCOTT I. 
Rating:
4.0

Office worker's we're great, the truck was the problem. Needed some mechanical repairs, belt needed to be replaced. And it kept wanting to go into town mode. It made for some interesting/fun conversation.

Anna H. 
Rating:
4.0

Great customer service and very easy instructions and quick process to check out and return.

Roger M. 
Rating:
5.0

Everything was perfect.

Ellette W. 
Rating:
5.0

The young lady that helped me was efficient, friendly and professional. Second time renting from this location and it was easy to do.

Lila B. 
Rating:
5.0

Very friendly staff. Easy to talk to. Easy access to my unit made my transition so much easier.

Patricia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriene B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN N. 
Rating:
5.0

Good customer service

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

JAIME S. 
Rating:
2.0

The girl was very lazy yesterday when I rented it she didn't feel like getting up really talking to me they don't like to move I had to run out to the truck and verify everything myself once again only a half tank

FREDY R. 
Rating:
5.0

I rented a storage unit from 2/2020 through Dec 2021. I didn’t have any issues during my Rental time. The staff was polite and helpful and my items were well kept and accessible. I am extremely satisfied with the experience.

Raquel M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Thank you!

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

LILA B. 
Rating:
5.0

Very friendly customer service

DERRICK G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Get better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional please

Debra A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY O. 
Rating:
5.0

NA

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SHERI O. 
Rating:
2.0

Tried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.

Geoffrey H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Nothing to improve! Everything was excellent!

Samuel Z. 
Rating:
4.0

Customer did not leave a comment.

HENRY T. 
Rating:
1.0

Better customer service

JASMINE M. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Devon B. 
Rating:
5.0

I moved to have something closer to home. I also wanted to share a spot with my elderly parents and not have them out on I80 trying to get to the unit. Thank you for excellent service and I will refer friends that are close to your property when the occasion rises.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

Yuni was amazing and great to deal with. Customer service focused. Will rent again from this location

Joe J. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
4.0

Very nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problems

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
1.0

Even though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

RALPH O. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
3.0

Customer did not leave a comment.

Jazmyn H. 
Rating:
1.0

Answer your phone, get a functioning website, get a transaction system that works, have the app have the same features as your website, 24-hour customer service is pointless if you have to wait 30 minutes only to get your call transferred and be put on hold again. Absolute garbage experience.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Lauren V. 
Rating:
5.0

it was great I loved the check in via the app

Joseph M. 
Rating:
5.0

It okay lt look save

NOEMI D. 
Rating:
5.0

Customer did not leave a comment.

Cozette S. 
Rating:
4.0

Don't switch locations for pickup. This is a huge inconvenience for the customer. Train your representatives better. When Shannon called to tell me my location had been switched, she was very rude and when I asked questions, she would huff out air. Hopefully I will never have to talk to her again. Others have been very nice and helpful

Danette M. 
Rating:
2.0

I was set for a 9am pickup for a truck and U-Haul corporate changed from one location to this one. The new location doesn't do electronic/app pickup. So I had to wait an hour for the location to open. Pay my helpers for an hour to stand around and do nothing because of it. If U-Haul Corp would of informed me of that the day they changed my location for pickup, then I would of saved some money. Plus the person that was working at the location did get in early but wouldn't do any truck stuff until 10am.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Person at location was in a janitor room and away from main desk. I yelled “hello” twice. No one responded. I left location. Came back in and finally a worker showed up from the janitor room.

David G. 
Rating:
4.0

We reserved a 15' truck and an appliance dolly. When we arrived we had the truck, but they didn't have the dolly available. So we had to go to another U-haul partner location to rent a dolly. Which added a couple miles onto the truck that we hadn't planned and added time overall.

CESAR B. 
Rating:
5.0

Customer did not leave a comment.

Slawomir S. 
Rating:
5.0

Totally great service and facility

TERESA TURNER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
1.0

Well it start with the truck 1/4 tank of gas do you know how hard it is to put it back to 1/4 tank .end up leaving it with 1/2 tank at 2.93 a gal not fare. second the radio didn't work and last I had to wait 8mins to rent truck really just charge me the time or have me come back early and no one there at drop off 3:45pm you close at 5pm but you want to charge me $20.00 I have picture's of everything.

Fredy R. 
Rating:
4.0

Customer did not leave a comment.

TIARA P. 
Rating:
5.0

Was a good and flexible easy and to check in and out

DOMINIQUE A. 
Rating:
4.0

Customer did not leave a comment.

Sheldon G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
3.0

During pandemic , trucks not clean and sanitized at all. Took me one hour to sweep and mop out back of truck , customer before me left it FILTHY ,FILTY ,talk to clerk about, said they don't clean and mop out trucks , told her need a maintenance guy to do it in PANDEMIC. I should be given credit for this , front of truck filthy also , swept up a shovel of trash between front and back , use bleach water to sanitize front and back of truck , she gave me a wipe ( really ) ..I use U Haul all the time , wouldn't tell nobody but you'll about this , still would recommend you'll to someone . Not a complaint , just a good subjection for health of customers with virus killing peoples . Thank you Barbara

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Ayisha P. 
Rating:
4.0

Customer did not leave a comment.

Gregg K. 
Rating:
3.0

My first stop after I pick up your vehicle should not be the gas station becasue there is less then 3/8 of a tank. i bring it back full. I should get a full tank of gas when i pick it up.

Raymondralph R. 
Rating:
5.0

Nothing. I was in and out for pick-up and return. Online registration cut time down to minutes.

jeffry B. 
Rating:
5.0

Customer did not leave a comment.

LaDonna W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
1.0

Was sent from the bolingbrook location because they messed up my reservation then, the joliet people couldn't do any better for me and least compensate the extra miles i had to drive because employees in the company messed up and the truck was dirty with wrappers.

christian M. 
Rating:
2.0

The worker didn't want to get up to Help me with the trailer

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Orlando V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Nothing

Renee L. 
Rating:
5.0

I have always used the Marycrest location. Employees are friendly and office is always clean and organized. Trucks are always clean and in good condition.

Raymond W. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

NOE N. 
Rating:
3.0

Not a customer friendly should be more willing to help customers

Miguel V. 
Rating:
5.0

I used this place more than once. GREAT!!!

William S.  |  Overall Experience 
No reviews have been submitted for this location.

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