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brittany C
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, awesome staff, equipment was in great shape. I highly recommend.
Joe MEverything was good except when I booked online, it showed $150 including the miles I added. Then when I went to pick up the truck, they said I got to pay $177. I don't understand why there was a difference.
MURUGANANDAN HSo easy and convenient
Alison MI couldn’t get the app to work, so I had to call the customer service number. The woman who helped me navigate was so helpful.
Joe MWILL NOT USE U-HAUL AGAIN!!! My frustration is not with the local U-Haul location. The employees there were friendly, professional, and genuinely helpful throughout the rental process. They did everything they could, and I appreciate their customer service. My issue is entirely with U-Haul Corporate and its unfair customer policy. After an exhausting and stressful move, I stopped to top off the fuel before returning the truck. It only needed about two gallons, but with everything else on my mind, I accidentally overfilled the tank and ended up putting in $51 worth of gas. Here’s what I find unacceptable: if I had returned the truck just a few gallons short, U-Haul would have had no problem charging me approximately $5 per gallon for the shortage. Yet when I accidentally left the truck with significantly more fuel than required, U-Haul refused to reimburse me for the extra gas that I paid for. That isn’t customer service—it’s a one-sided policy that benefits the company regardless of the situation. If customers are expected to pay for fuel shortages, the company should also be willing to compensate customers when they leave behind fuel that benefits the next renter. Fairness should work both ways. It’s disappointing that a corporate policy like this undermines the excellent service provided by the local staff. Because of U-Haul Corporate’s unwillingness to do the right thing, I will not rent from U-Haul again, and I cannot recommend the company to my real estate clients or anyone else looking for a truck rental. Good customer service isn’t just about enforcing policies when they favor the company—it’s about treating customers fairly, even when the situation doesn’t.
Mark CThe people were very nice and understanding. I would use them again.
Debra MReceptionist was very friendly and knowageable. Check in went smoothly as did the return. Well organized and willing to make renting a trailer very pain free.
Darryl MWonderful service!
Mike JVery easy to rent and incredibly nice staff!!
Corey CGreat people, great service, very clean. Top notch
Arthur GThe staff was friendly and explained everything really well.
Shawna SService was great.People were very nice and helpful.I would definitely go here again
Chaz JNice staff, good pricing, wide selection of products
Nicholas LLocation was great considering I was advise of a change to pick up from this location less than 24hrs before pick up date.
Jeff MSee above
anne hI know the space is limited but it would great to have more parking space, not a deal breaker though.
Xavier BVery friendly staff, had all the equipment I needed in a convenient location.
Richard DThe owners of this location are very helpful and nice people. Great customer service.
Mark GALL AROUND EXCELLENT!! THANK YOU!!
Diane FGood service
ADEOYE OGreat experience!
Robert HNo one was there at drop off and had no cellphone service. To do it on line.
Josh WIt would be nice if the add-ons like the furniture blankets could be counted on when adding them to the order. At a different location, I didn't get a furniture dolly. U-Haul needs to do better if they are going to have add ons for online orders. Maybe they should be for same day only.
Juliana HThe most fluent checkout/check-in processes ever, probably. Couldn't of imagined anything more easy-access and fluent! Clean, new vehicles. Cargo van was one of my best life choices ever. Thanks Shakopee Uhaul. The entire journey was seemless and, also, I have to thank the folks behind the scenes at the Uhaul nationwide 1800.
Michele KMaintain assets
Susan RTrailer is perfect for hauling me etrike. Will use it again if needed. Good price.
Thomas DGreat place to rent a U-Haul!
Gy WOnly comment is make location to return more visible from road.
Keith RAlways reliable and helpful. Never had an issue here.
CHRISTINE BIt would be really helpful if the trailers had front jacks for when they are off the hitch.
Scott GMy only concern was that I was told the tank was full and it was only 3/4 full. I used the “Fuel Used” function on the truck to track the amount of fuel I used. It said 6.5 Gallons. It took 13.3 gallons to fill before I returned. This was $30 more in fuel. My fault - I should have gone back inside before I left the lot to correct the discrepancy. Overall this facility is still my favorite U -Haul so I will be back—I’ll just be more diligent about checking things before I leave.
ERIC CExcellent customer service. Very friendly, helpful and kind!!
Patrick PVery professional, kind and friendly staff!
Doris DAlways easy to work with. Thank you!
Scott SClean, courteous and on-time.... nothing more I could ask for!!
Rick DI have rented from the Shakopee Mini Storage on several occasions, car haulers, motorcycle trailers, utility trailers, etc. The pick up process is quick, and timely, and the staff is always in a good mode. They have become my primary source for trailer rental needs.
Jeremy SEXCELLENT customer service!! Wonderfully clean equipment! Friendly, helpful, accommodating, knowledgeable, responsive, respectful service! A pleasure to do business with!! 5 PLUS stars!! Thank you!
Mike FThe Girl That Helped Me Very Helpful And Very Nice She Went above And Beyond
Peter HLocation office closed during daytime, weekday. One employee was at the location. Did tell us where to move trailer and he took off the hitch. Did not ask for rental contract. Saw in APP to put contract in drop box. Returned a second time to do so. Sign informed they were closed for Easter. No phone or online notification. I did return a day early, so they didn't expect me.
Lorelei RFast friendly service.
MARK LEveryone was efficient, friendly, and helpful. Thanks!
anne hVery friendly and considerate. Pleasant experience all around.
KEVIN ZGreat overall experience!!
CHAD P