Excellent customer service! Easy in and out. Great experience!Gary C.
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Shakopee, MN 55379
Services at this Location:
- Mon-Fri: 7:30 am - 4 pm
- Sat: 7:30 am - 10:30 am
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like someone smoked in it.THOMAS C.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.KELSIE D.
Customer did not leave a comment.Edward E.
The staff here are excellent. So helpfulBLAISE T.
Great customer service!Brenda S.
The trailer we rented was not properly cleaned inside but everything else was excellent.DAVID B.
Be honest with your customers about their paid reservations.DANIEL BENJAMIN J.
Customer did not leave a comment.TARIRO C.
helpful staff would use againSCOTT H.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.ALEKSANDR C.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Kelly K.
It was very simple.. thank you for having an online option to book. The on-site people were great.Jill L.
Didn't like to have to drive from Hutchinson to Shakopee.RIchard P.
Great service. THANKS!!Timothy L.
Customer did not leave a comment.JAMES S.
Very friendly customer service!NATHAN S.
Customer did not leave a comment.RYAN N.
Location is not open on Sunday so we used on-line checkout and return. WiFi in the area is very mediocre - we had 1 bar to complete the transaction. Each step was slow because of this. Took a bit to remove the lock too. Overall good experience and appreciate this Sunday option.NANCY M.
Customer did not leave a comment.Jon T.
Customer did not leave a comment.DARRELL T.
Customer did not leave a comment.RYN E.
Customer did not leave a comment.David L.
Customer did not leave a comment.ROGER P.
Best haul within a hundred milesâ€¦likely more!! Great team, always smiling and ready to help.TARA D.
Customer did not leave a comment.BRUCE B.
My favorite U-Haul location!!!Scott E.
Great franchiseJohn K.
We had a great experience! Friendly, helpful staff, clean facilities and vehicles. We will use this location again and would recommend to others.Dana E.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.JOYCELYN A.
Customer did not leave a comment.Terrence S.
Customer did not leave a comment.MICHAEL B.
Friendly staff, really nice drop off options.Hunter B.
Very pleased & had excellent help, thank you!KEVIN K.
Process was easy and quick. Great service.KIRK L.
Customer did not leave a comment.James C.
Shakopee Mini Storage employees were very courteous and professional. They went out of their way to make my rental a great experience. I will definitely rent from them again.Bradley W.
Customer did not leave a comment.KENT L.
Very easy check out and return. The young lady did a great job getting me in and out. She did a great job showing me how to hook up the trailer and get the lights working.michael D.
Customer did not leave a comment.Blair B.
Very friendly interaction. I would definitely do business with them again.ANGELO S.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Mike R.
I was amazed how easy it was to rent a U-Haul. Everyone was very friendly. I will definitely use them againJoshua P.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Andy T.
Customer did not leave a comment.Scott W.
Nothing you guys do a wonderful job by taking care of your customers.ALEX K.
An easy drop-off with a quick receipt. It felt like we were in and out so quickly.Rebecca S.
The location provided to me by U-Haul via email was wrong. Once owe determined that the experience was good, but that caused a ton of confusion. The operator was nice enough to wait for me which made it work out fine. Uhaul emails need to be accurate, very frustrating for everyone involved.MARK V.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.JOEL H.
The whole process of reserving a truck was a nightmareRose T.
Perfect experience. The employee at the desk was extremely pleasant to work with.Lynne R.
Customer did not leave a comment.KIMBERLY T.
Everything was great. Thank you.AMY J.
The truck was dead when we got there so that cut into our rental time. It ran really rough too. When asked how it was upon return and after giving honest feedback they kind of brushed it under the rug/didn't want to hear it. We were able to move a lot in it though so that was good.JESSE S.
Excellant service. Christina was amazing, helpful, professional and very kind. Top notch place to rent U haul!!ROBIN A.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.LAUREL B.
Customer did not leave a comment.Tara D.
The inside of the truck had remains of snacks eaten by the previous rental.Robert D.
It was easy to rent and they were so helpful and kind. ThanksSHANA D.
Clean Office, large lot to pick up trailer, lengthy hours for drop offPeter L.
Location staff was extremely helpful and friendly. The rental was ready to go and the process was very efficient.Timothy L.
Christine in the office is so helpful!TARA D.
I checked in a day early and he wrote my last name down on a piece of paper..when i got my reciept he checked me in according to my original rental return date..not sure if i could have saved a day of rental by returning it early..Also had to unhook trailer myself after him telling me in office to straddle the tong cause it is heavy..not sure of return protocol but there was no other customers at the time i returnedCurtis C.
Customer did not leave a comment.MELODY W.
Customer did not leave a comment.Alvin G.
Customer did not leave a comment.Yvonne F.
Customer did not leave a comment.Mary L L.
Customer did not leave a comment.Mary S.
This U-Haul Moving and Storage location is perfectly located for everyone to come to as the other locations in the Twin Cities are on smaller lots and have extremely challenging traffic problems.Richard B.
Nothing, they were perfect! More than accomdating. Thank you so much!JON R.
Customer did not leave a comment.TY T.
Customer did not leave a comment.Aaron W.
Looks like I was charged for 7 days, but only rented it 3 days? Will be calling Monday. Business only open till 1030 am Saturday.PAUL J.
Customer did not leave a comment.Reagan F.
Everyone we encountered was super friendly and helpful!CHRISTINA J.
Customer did not leave a comment.John W.
Customer did not leave a comment.Valerie H.
Customer did not leave a comment.Robert R.
Since this review is for this location only, I did have a positive experience with this location. My over all experience in renting a truck was very poor though. I originally reserved a 20' foot truck another location over a month before I needed it. The day before they said they couldn't rent me the truck due to it being unrentable. They could only find a 17' foot truck at another place in the area, still a 30 minute drive for me. On the rental day I get to the U-Haul place and no one is there. I called the number of the place. No answer. I then had to call U-Haul customer service and they found a 20' truck at another location - Shakopee, yet another 30 minute drive for me. I was furious that I had to do all of this driving around. I asked if they would refund me the whole rental because of all of this run around because it was not my fault. They said all they could do is $50 discount. I just got the bill and I only got a $20 discount. Terrible customer experience here. Not sure if I will ever use Uhaul ever again.STEVEN B.
Great customer service. Employee very nice and professional.Michael H.
Good clean location with exceptionally well organized staff.Raymond G.
Customer did not leave a comment.Leighton K.
Customer service was exceptional.FRANCIS V.
I could not find a bathroom.Joseph S.
Customer did not leave a comment.NICHOLAS D.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.JESSICA A.
Customer did not leave a comment.Matthew A.
Very quick to get and return the trailer, staff was very friendly and helpful.Jeffery S.
I have always picked up at this location & after trying to pick up at another i will be staying with pick up and drop off at this location onlyMadyson B.
Customer did not leave a comment.Brian D.