Very nice and efficient.
basil s
Customer Reviews for Shawn Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide the same customer experience you provided for me. EXCELLENT.
sandy CYou should give a lower daily rate for people who want to rent a tow dolly locally for more than one day.
David BI will never rent from Uhaul again are recommended my family are friends the Uhaul was filthy dirty it didn’t have no gas in the truck they send a email telling you to take pictures if something wrong with the truck when you sign the contract …why would l pay for someone else trash …lm reporting y’all to BBB for what happen to me….l see now why l never rental from Uhaul l always rental from Penske lm sorry l listen to my mom l would have never had this problem when them truck is clean and have gas…l rented from the wrong company will never happen again…. I
tanya bProprietor admitted he had not even checked the vehicle from the previous renter. It was filthy. I had to clean it out before using it. Opaque process. Then, never even got the contract so I could know the mileage limits. I would have asked for options. Ended up costing me an extra $115. Completely unfair.
Brian MEmployee at counter was not helpful and advised me to just take the U-Haul to the side and leave it. She could not provide me any information about the return.
Hilton WNo paper receipt offered showing drop off was completed.
janice mThe online checkin and return is a pain. Prefer working with the person at the counter.
Melissa SThe family that runs that store is wonderful. I give them a 💯
Ivy DReserved a utility trailer for $24.95. I declined their insurance and was still charged $8.00 for it. I called UHaul and inquired about the $37.45 on my receipt and was told it was only an authorization charge and it would be the regular price of $24.95. My final charge was $37.45 😡!
Catina SGreat customer service !
Gary HI am disabled. I have used THIS drop off LOCATION twice. The 1st time the store employee was able to get someone to HELP me. the 2nd time, the Uhaul employee drove up THEN LEFT After telling me where to park it. I HAD TO ASK OTHER customers to unhook for me.
James DKeep doing what you’re doing
Vernon BNo improvements needed
JAMES HI can’t think of anything it was a good experience
Jerry VVery nice and helpful
CHERIE TNo comments everything was good
patricia mCheckout was professional and speedy. Site was was roomy. No improvements needed. We were originally going to drop at Wanda's Flea Market. Absolutely no room there for a 26 ft truck and trailer. Glad we found Shawn Mart.
mary aMeans of contact need to improve, but I was very satisfied with my service.
Donna SNothing It was perfect
Michelle hI ordered 4 dozen packing blankets. I had to personally go through all of the trucks on site and get blankets and fold them. After I could only find 3 dozen, I was given a plastic bag of blankets and told this was another dozen. When we opened them a couple days later, it was only six more.
Jeromy STrailer was on location and ready to go. Attendant was not there, was called several times. Worked with U-Haul rep on phone to finalize and got on the road.
Robert EThe vehicle had cigarettes buts in door pouch and an empty water bottle inside cab.
james bU-Haul truck should be clean inside and out. The inside had someone who previously rented it smoked and left cigarette ashes all over. And spilled drink in cup holder.
Paul HMore information on how the rentals completely work
Johnny HGreat experience very friendly.
Cory HEverything was great.
gloria sIt was on empty and was supposed to have a quarter tank.
Donnie MAll good.
Steven MYou'll should provide more spare parts like light connectors to the people that's sponsor your business!
Jeffery BTruck steering wheel was too loose (too much play in wheel) Required extreme attention to maintain on the road.
Vivian SStill Have not received my refund and was charged an extra day even though notes were put in that I would give in another day for free due to the location not having a dolly and me being pregnant and my husband having to move an entire house without any type of furniture dolly or appliance dolly. Can Never get through to customer service to get my refund will never use this service again horrible moving experience and never deducted for the dolly I never received!!!!! Scam moving service
Reagan EThe customer service was terrible, and the representative was very unprofessional.
Randy KI got a receipt saying U-Haul 80 dollar but Shawn market ttookb120 so over charge me and refused to give me my money back
Roy MClerk checked me in while on the phone and had no concern for the leaking truck and damage to my household goods.
david fI was given a 15’ truck specified for local delivery only for a 250 mile trip with an auto transport.
James LNothing 😜
tonya mHad to wait an hour for someone who knew what they were doing just to hand me a key. You shouldn't have someone running a store that doesn't speak English or know how to hand over a Uhaul truck key. I will never do business with this place again.
Jason SThey have rude customer service. Charge me for more then My reservations was for.
Valin AHad a 7am appointment to pick up. Agent didn't show up until 8:45am. Charged me insurance when I declined it. Didn't get a receipt or any paperwork until many hours after the rental. All this after 2 cancellations for unavailable trailers.
David AOver charged.....I filled truck to the same level I received and requested a refund. I have photos of the gages and needed a phone# to forward and I getting no response. I will dispute on my CREDIT CARD that I tried to resolve this matter and no response. I'll never use UHAUL again. This is the 2nd time an over charged on billing was done and Had to ask for a REFUND.
sherry fNo attended to at the counter when I first arrived. The woman operating the gas station tried to give me the cell phone of the operator, it took me forever to get connected with him. He was out running errands and then eventually had to show up. Overall the transaction took way too long and the service felt inattentive
kendeal mI have not received my deposit back yet
Sheronda HMy son fixed radiator hose and put coolant in truck Saturday. We were loaded up and rolling when it popped off again. We lost about 2hours of daylight as we were broke down. Being put on hold was the worst part.
Janice WThis was my second time to rent from this location. This time was last minute after local to Brookhaven location did not call to cancel my reservation. Bob at Shawn Mart had one ready and was very fast at getting me back to Brookhaven to meet my movers I had scheduled
Cherrie MThe service was good.
lee wWas listed as a 24/7 pickup location but we were not able to pick up when we got there the business stated it opened at 8. There was no lockbox to retrieve a key. The gentleman stated we should’ve called ahead first. If it’s confirmed why would we think we’d need to call?
Raenelle FPoor customer service equipment not ready
Jerry BThe person wouldn't give me printed receipts or directions.
Ann HBest thing you could do is not let this location or these people have anything to do with your product. It’s a nasty junky location. The people who run the store barely speak English and are probably the rudest people I’ve ever met. They were absolutely no help. I had to find and get the product myself with a representative over the phone. She was AMAZING!
Austin DVery friendly and easy transaction.
Jake Rgreat!
chris s