Had a problem with the pefferlaw location and the rental was not there and the phone staff found a rental at the Greenbank location and it was there and clean. Great service from the Greenbank location!Jessica F.
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shona S.
Customer did not leave a comment.Charles C.
Location was almost 2 hours from the location I reserved the truck at. Truck was not the size that had been reserved. Will not be renting through Uhaul again, as they will change your entire rental the day before and their explanation is â€œthat is the truck and that's where it isâ€.Michael L.
Customer did not leave a comment.Greg W.
Our original on-line booking was not available just days before our original pick up. Closet location for pick up was still 30 minutes away. plus we were not able to do a one-way. We found the phone check in terrible and went inside to speak to a person which was much better.David J.
Customer did not leave a comment.PETERR M.
convenient location to drop off, but I am still waiting for the documents saying I have returned the trailer.RONALDM M.
Needs someone to actually be there to inspect vehicle inside and outside and answer any questions. Had to spend over 1 hour on the time and spoke to multiple people until they could fix my reservation and I was able to pick up the keys to the vehicle. The inside of the vehicle was dirty.Behzad R.
Make sure the quote is the same for the customer and the franchise. I wasted over an hour in clearing this up. The franchise quoted me an amount double to what I had been quoted. I had to call the uhaul 800# and was on hold for ten minutes, then dropped to someone new to go through the whole thing again. I am not impressed with uhaul or this location. I will try to find alternatives to this in the future. This location would be improved by having them better informed of the procedures and ensuring a timely processing of customers. I wasted over an hour of my time whereas this could have taken about ten minutes to completion.Richard M.
Picking up the trailer took 30 minutes of waiting for the clerks phone to load the uhaul website. The trailer was dirty and full of snow. The clerk did not know how the trailer should be attached. Very disappointing experience.CHRISTOPHERC M.
Customer did not leave a comment.Blake M.
Customer did not leave a comment.CHRISTOPHERSTEPH M.
Customer did not leave a comment.Michael L.
The employee didn't have clue about trailers how to hook it up. Wasted my time.JENNIFERELIZABET B.
needs better selection of trailers and vehiclesFERRON Y.
Customer did not leave a comment.DAVID F.
Great rate and servicePAULR B.
I had an issue with finding my drop off information on-line but the personnel looked after all of it and took good care of me!GLENN,D C.
- check in was very slow (30+ min).. clerk took a long time to complete the rental using his phone app. - van parked in a awkward place. very difficult to review the van for pre-existing damage. - seating area did not look or feel clean. this is unacceptable during of covid - i will not rent from a gas station location again where renting is treated as a "side business"IAINF C.
Customer did not leave a comment.Brian M.
Clean the truck. The truck was filthy when I had to pick it up. I did it because I had no choice and there were no alternatives. Bad customer servicetolu O.
Dropped off without engaging staff.GLENND C.
Customer did not leave a comment.Buck S.
Customer did not leave a comment.Andrew M.
I did not receive the size of truck that I ordered I had spoke to multiple people throughout the previous week everything was on par and yes I was guaranteed my 20-foot truck that did not happen once I went to get the 15 for truck they could not find the keys and I had to stand around and wait for almost 45 minutes in the rain notChris B.
Customer did not leave a comment.Dana G.
Clerk was very confused and took 45 minutes to process my pick up. Following the move, the same location but a different clerk was leaving at 840 pm, when the hours clearly state they were open until 9pm advising he would process my bill in the morning. I received an invoice that had charged me two days instead of one. I called the location and was told to call back as they didn't have time to speak with me. I called back a second time and was again told the same thing. I then called the corporate number and the additional credit card charge was immediately reversed. I am not sure what is happening at this location but it appeared to me that I was being purposely overcharged.......not happy as moving is stressful enough as it is without adding this problem!!!!!GREGORYJ C.
Customer did not leave a comment.Colleen M.