Location made me wait an hour while they dealt with one person ahead of me. Everything was already taken care of online, I should have only needed to pick it up and go. Then I had to redo the information I'd done online in person with the attendant. They required unnecessary information such as another person to contact despite the fact it was for my own personal use and they had my ID and credit card on file. They also added insurance without telling me despite me turning it down online. I only caught it because the price didn't match the online quote. They made me pay upfront and then tried charging me again on return. All in all a pretty poor experience.
Nathan W
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenbank, ON L0C1B0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I'm sorry but I failed to get the gentleman's name, but I wanted to point out that he was very patient, knowledgeable and friendly, made my experience smooth and stress free, great customer service, great way to start my journey, well done...
david cVery pleased with the whole experience and knowledge of the staff
Sarah HEasy to find, easy to locate the equipment. Very very helpful staff.
Sarah HThe location and truck were great, but the app wasn’t cooperating when we were trying to pick up the truck. The photos weren’t uploading. We had to call a representative and the process added almost an hour to our limited time frame. Thankfully when we returned the truck the app/photo uploads worked fine. Plus the two ladies that helped me on the phone were lovely.
Caitlin B