Customer Reviews for Shell Newton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shell Newton

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Ronald F.
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I was called 2 days prior and told I could not pick up my truck at the location I scheduled and needed to pick it up at this location. They did not have the dollies I reserved and I had to go to the location I originally scheduled to get my dollies.

RAMONANTHONY F.
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Absolutely horrible service. Truck was already booked and paid for, store shop worker had to have me enter credit card information on his personal phone in order for me to rent uhaul I find this very unacceptable.

Jessie D.
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The. Customer service at the pick up location was unacceptable.. I was at a shell gas station and had to read my card info on a cell phone

Kayla B.
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Customer did not leave a comment.

MELISSAANN R.
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The truck had dog hair in it.

Janice W.
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Customer did not leave a comment.

SHARHIRA M.
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They charged me for gas and I brought the truck back on a full tank of gas. That's the only issue I had with them.

Kshanja B.
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Make Sure The Employees Inside The Gas Station Know How To Talk To People

THOMAS L.
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Customer did not leave a comment.

Shakia B.
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GreAt

Jermaine B.
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Clean the truck out it had boxes and trash on the floor that I had to clean up myself

Frederick G.
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Actually, they did a pretty good job. I made the reservation around 8:30 AM, maybe even a little later, for a 9 AM pick-up. So I didn't really expect the vehicle to be totally ready at 9 AM, but they did a nice job of getting it together on the fly without a whole lot of hassle, and when I got done with the vehicle they checked me in fast also. I appreciated the way they worked with me on unreasonably short notice.

Katherine R.
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Worst experience I've ever had with a moving truck company. First and last time I'll ever go to uhaul. The pick up location was a shell gas station and the one employee running the store had to also help us in between other customers. The whole process took an hour to pick everything up and even though I had made my reservation a month in advance, they still didn't have everything I needed. The truck was left in a disgusting state. Food and drinks left in cup holders, crumbs all over the seats. We had to clean up their garbage and wipe down the entire van before we could even sit in there. 2 days into my trip to my out of state move, they charged me over $200 because someone else had an auto transport in my name and turned it in somewhere else. No idea how that could happen when at the time, I still had the auto transport with my car on it and hadn't even made it to my new place yet. The woman was supposed to fix the problem and get back to me and still has yet to do so and the money they took has not been refunded. Never again.

Luis D.
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Customer did not leave a comment.

WALTERDOUGLAS R.
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Customer did not leave a comment.

Eric L.
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Not Applicable

CHADTHOMAS W.
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Have them do a walk around and document damage prior to customer taking it. They did not do that for us and are now accusing us of damage we did not do. His only course of action was to show us a picture of the truck on 9/22. (We rented truck on 9/27) We asked if itd be rented since then and he said yes... So what good does that do? Poor service. Will not be using Uhaul again. We also got an email stating they would be in contact for the damage (which was to the roof and had glue reminents from where someone had tried to fix it). Such bullshit.

Deborah O.
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Customer did not leave a comment.

JAZETTEKELLY W.
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N/a

JAZETTEKELLY W.
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Great experience

Yogi P.
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Customer did not leave a comment.

Sandra N.
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Great customer service

Douglas M.
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Customer did not leave a comment.

Leonard N.
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Customer did not leave a comment.

Sharika R.
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Make sure the vehicles are in good safe working condition before you rent them to people!

Vibhor S.
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Customer did not leave a comment.

Goutham Ganesh S.
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Customer did not leave a comment.

Miguel G.
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Too far from requested pick up location for starters. There were two U-haul centers that were closer that I am certain had the trailer we ordered - that doesn't include all the satellite sites. Gas station was busy and the guys working needed to prioritize the business vice the rentals. Didn't know much about the trailer and weren't very helpful with hooking up

Stephen C.
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Customer did not leave a comment.

Benjamin D.
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5 hours waiting on a trailer that didn't come there so had to drive out my way after waiting 5 hours at the place for it

Tia A.
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I had requested the uhaul for 24 hours but I ended up only needing it for 2-3 hours. So I called the location at Newtown and asked them if I could bring it back early and I asked if I brought it back early would I be issued a refund since I didn't use it for the full 24 hours, they said yes but I just got my receipt and I was still charged for the 24 hours. I would still like a refund. This is very inconvenient and considering I already have a lot to worry about with the move this is adding to the stress and should have been taken care of already.

mahesh N.
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Customer did not leave a comment.

Frederick G.
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Bhavin was great to work with. Will use again.

Krystal W.
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Waited forever over twenty minutes was

JOHN THOMAS S.
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Really good customer services, I would recommend my friends and family!!!

OLGA BERENICE H.
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I did the online pick up and it wasn't working. I went inside the empty was nice. They were able to help me. The van smelled horrible. There was a very strong smell of cigarettes. Once I returned the van I had issues with turning it back in. I had to get gas in the van and the gas station/uhal location had issues with taking debit cards. I waited around for about 45 minutes and then at the end of the day I was charged extra.

CECILIA FISHER F.
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While I completed all the paperwork on line from my phone, the attendant. Almost forced me to enter my credit card number into HIS phone. Can not conduct business off someone's personal phone. I ended up paying cash. The trucks rear view mirrors would not stay in position so had to have another persons visual guide as truck was backed up.

Amanda G.
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Had to wait for 30 minutes before getting the key because the person who handled that wasn't there.

Cesar N.
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Customer did not leave a comment.

KELLY A S.
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Customer did not leave a comment.

marquite B.
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Customer did not leave a comment.

Sandy P.
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I normally go to a real Uhaul location. But Google? I had to wait till the girl get her, i guest manager on the phone. Then she gave me the phone and said it will ring in 2 minutes. The phone ranged and the guy went over the contract. He told me to give her the phone and she will give me the key. OMG...the truck was so raggady. The driver side mirror kept tilling down. I had to wipe it down my self. It needed a front in alignment. Inside the back of the truck was. Sooo dirty. Paper and trash. And the nerve to state on the sticker in their $25. Fee if you leave it drity. Their was no one to go over the truck, like the real locations, it had little round x stickers all over the truck where it had dints and marks. That was the was the worst Uhaul experience i ever had. . It's funny you ask what can be improved for the next customer? Stop letting that location use your name. Signed, NOT HAPPY.??

Tatiana P.
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Thank you! Great customer service!

Christopher W.
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Customer had park trailor ...pay in cash and payed a deposit in cash cant get it until monday and it suppose be there in cash never got it back

Taylor P.
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Customer did not leave a comment.

Bhavinkumar P.
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Customer did not leave a comment.

John Y.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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